Resolve Self Service Notifications: Difference between revisions

Resolve Self Service Notifications (view source)

Revision as of 21:09, 5 September 2022

1,260 bytes added , 5 September 2022

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Jmartinez-admin

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   | for_students  =
   | for_parents   =
-  | cat1          = RCS software and services
+  | cat1          = RCS Software and Services
   | cat2          =
   | maintained    = JM
-  | year          = 2017-2018
+  | year          = 2023-2023
 }}
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 == Install Sophos ==
-Your computer does not have Sophos Anti-virus installed. The RCS tech dept recommends installing Sophos via Self-Service.
+This computer does not have Sophos Anti-virus installed. Please install Sophos Anti-virus via [[Enroll in Self Service|Self-Service]].
 To install Sophos:
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 #Click on [[File:Self_Service_Install.png|150px]] to install Sophos
-== Enable Find my Mac ==
+== Enable Find My Mac ==
-We require Find My Mac to be enabled for all Employee Laptop Program laptops. Please enable Find My Mac by following the [https://support.apple.com/en-us/HT205362 directions from apple] or dial x50 and we can help you.
+Find My Mac must be enabled on ALL Employee Laptop Program laptops. If you lose or misplace  your laptop, you can use Find My Mac to help locate it. Please enable Find My Mac by following the directions below or dial x50 for further assistance.
 '''To set up Find My Mac'''
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 == Disable auto login ==
-Your computer has Automatic Login enabled. Please disable this feature as this poses a security risk to your personal and RCS related information.
+Automatic login has been enabled. Someone can just turn on or wake up your laptop and have full access to your files and data! Please disable this feature as this poses a security risk to your personal and RCS related information.
 '''To disable automatic login:'''
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 == Enable FileVault ==
-As an admin your must have FileVault enabled. Please enable this feature as this poses a security risk to your personal and RCS related information.
+FileVault must be enabled on all Administrator devices. If someone were to steal your laptop, they could take out the SSD and read all the contents easily. FileVault encrypts your entire SSD and makes it impossible for someone to read without knowing your password. Please enable this feature as this poses a security risk to your personal and RCS related information.
 '''To turn on and set up FileVault'''
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 == Reboot your computer ==
-This computer hasnt been restarted in more than two weeks. For optimal performance RCS Tech recommends you reboot your computer at least once per week.
+This computer has not been restarted in more than two weeks. For optimal performance RCS Tech recommends you reboot your computer at least once per week.
 To Restart your computer, do one of the following:
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 == Update macOS ==
-'''Upgrading is free. And easier than you think.''' Visit the macOS page on the Mac App Store. Click the download button and follow the onscreen instructions to begin your upgrade.
+'''Upgrading is free. And easier than you think.''' Open Self Service and find the OS Category. Click the appropriate policy to download the latest macOS from the Mac App Store. Click the download button and follow the onscreen instructions to begin your upgrade.
 == Malware detected ==
-Your computer may be infected with adware or malware. We recommends bringing your laptop to help desk hours for assistance.
+This computer may be infected with Adware or Malware. Please bring your laptop for support during help desk hours or dial X50 for further assistance.
-== RCS-Guest Deleted ==
+== RCS-Guest deleted ==
-We have deleted RCS-Guest from your preferred networks list as that network has changes as of Spring Break 2018. Employees (what about students?) should all be using RCS-Community to maximize speed, usability and to reduce filtering.
+RCS-Guest has been removed from the preferred networks list of your device as that network has changed as of Spring Break 2018. Employees should all be using RCS-Community to maximize speed, usability and to reduce filtering.
+== Update Laptop Password ==
+Your laptop password if over 365 days old! It’s important to change your laptop login password from time to time to protect your privacy. Please change you laptop password following these instructions:
+#On your Mac, choose Apple () menu  > System Preferences, then click Users & Groups.
+#Click Change Password.
+#Enter your current password in the Old Password field.
+#Enter your new password in the New Password field, then enter it again in the Verify field.
+#For help choosing a secure password, click the Key button next to the New Password field.
+#Enter a hint to help you remember the password.
+#The hint appears if you enter the wrong password three consecutive times, or if you click the question mark in the password field in the login window.
+#Click Change Password.