Remove RCS Device Management Tools: Difference between revisions

Remove RCS Device Management Tools (view source)

Revision as of 10:52, 20 September 2021

1,886 bytes added , 20 September 2021

no edit summary

Jmartinez-admin

220

edits

@@ Line 9: / Line 9: @@
   | cat2          =
   | maintained    = JM
-  | year          = 2019-2020
+  | year          = 2021-2022
 }}
 ==Mac==
-Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] rom your RCS "gifted" Mac laptop.
+===Uninstall Self Service===
+Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] from your RCS Mac laptop.
+===Wipe and reinstall fresh macOS===
+If you would like to hand in a completely wiped-clean laptop, (after backing up your data, of course,) please follow these detailed instructions from Apple on [https://support.apple.com/en-us/HT204904 How to reinstall macOS from macOS Recovery].
+'''Note:''' All of the data on your Mac will be erased!
 ==Windows==
-Your laptop must be reset to factory default settings. Please feel free to book Rob Shin's calendar for a 30 min slot. The procedure performed will be as follows:
+There are (2) options available: Factory reset the laptop (recommended) OR selectively uninstall RCS related applications.
-=== Preliminary Tasks ===
-Back up all of your files on the laptop. This is essential because you cannot retrieve files after the factory reset.
+Please contact Rob Shin for any questions or if you'd like assistance with this process.
-* Google Drive
-* My Documents folder
+===Back Up All of Your Files===
-* Pictures
+It is essential to first back up all of your files. There is always a risk of losing data when making changes to a system.
+*Google Drive
+*My Documents folder
+*Pictures
+*Music
+=== Option 1: Perform Factory Reset (Windows 10 out-of-box experience)===
+#Plug in the charger so the laptop is running off wall power
+#Click the Start button
+#Type '''Settings''' and hit Enter
+#Select '''Update & Security'''
+#In the left hand menu, click on '''Recovery'''
+#On the right side under '''Reset this PC''', click on '''Get started'''
+#Choose '''Keep my files'''
+#Click on '''Change settings'''
+#Toggle the radio button to '''Off''' for the Preinstalled apps
+#Hit '''Next''' and confirm to proceed with the factory reset
+=== Option 2: Selectively Uninstall RCS Applications===
+#Click on the Start button
+#Type '''Control Panel''' and hit enter
+#Click on '''Programs and Features'''
+#You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall:
+#*Google Drive File Stream (unless you'd like to link your personal Google account)
+#*Office 365 (unless you intend to purchase your own license)
+#*Adobe CC products (RCS provided license will be expired)
 ==iPad==
@@ Line 27: / Line 61: @@
 ==Chromebook==
-JG: we will have to remove management, I presume they'll have to powerwash it and start over.
+===Perform Factory Reset===
+*After Tech has deprovision the device, follow the steps below.
+#Turn off the Chromebook.
+#Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.
+#Press Ctrl+D to begin Developer mode, then press Enter.
+#Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes.
+#When the transition completes, press the space bar, then press Enter to return to verified mode.