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Remove RCS Device Management Tools: Difference between revisions
Remove RCS Device Management Tools (view source)
Revision as of 10:52, 20 September 2021
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==Mac== | |||
===Uninstall Self Service=== | |||
Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] from your RCS Mac laptop. | |||
===Wipe and reinstall fresh macOS=== | |||
If you would like to hand in a completely wiped-clean laptop, (after backing up your data, of course,) please follow these detailed instructions from Apple on [https://support.apple.com/en-us/HT204904 How to reinstall macOS from macOS Recovery]. | |||
'''Note:''' All of the data on your Mac will be erased! | |||
==Windows== | |||
There are (2) options available: Factory reset the laptop (recommended) OR selectively uninstall RCS related applications. | |||
Please contact Rob Shin for any questions or if you'd like assistance with this process. | |||
===Back Up All of Your Files=== | |||
It is essential to first back up all of your files. There is always a risk of losing data when making changes to a system. | |||
*Google Drive | |||
*My Documents folder | |||
*Pictures | |||
*Music | |||
=== Option 1: Perform Factory Reset (Windows 10 out-of-box experience)=== | |||
#Plug in the charger so the laptop is running off wall power | |||
#Click the Start button | |||
#Type '''Settings''' and hit Enter | |||
#Select '''Update & Security''' | |||
#In the left hand menu, click on '''Recovery''' | |||
#On the right side under '''Reset this PC''', click on '''Get started''' | |||
#Choose '''Keep my files''' | |||
#Click on '''Change settings''' | |||
#Toggle the radio button to '''Off''' for the Preinstalled apps | |||
#Hit '''Next''' and confirm to proceed with the factory reset | |||
=== Option 2: Selectively Uninstall RCS Applications=== | |||
#Click on the Start button | |||
#Type '''Control Panel''' and hit enter | |||
#Click on '''Programs and Features''' | |||
#You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall: | |||
#*Google Drive File Stream (unless you'd like to link your personal Google account) | |||
#*Office 365 (unless you intend to purchase your own license) | |||
#*Adobe CC products (RCS provided license will be expired) | |||
==iPad== | |||
Please see [https://howdoi.riverdale.edu/wiki/IPad,_iPhone,_iOS_Devices#Resetting_.26_Erasing_an_iOS_device_for_return this article] for information about how to prepare your school-managed iPad for return to Riverdale. | |||
==Chromebook== | |||
===Perform Factory Reset=== | |||
*After Tech has deprovision the device, follow the steps below. | |||
#Turn off the Chromebook. | |||
#Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed. | |||
#Press Ctrl+D to begin Developer mode, then press Enter. | |||
#Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes. | |||
#When the transition completes, press the space bar, then press Enter to return to verified mode. | |||