Participate in the Employee Laptop Program: Difference between revisions

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|- Ā 
| Ongoing software maintenanceĀ  ||Ā  Ā  ||Ā  all
| Ongoing software maintenanceĀ  ||Ā  Ā  ||Ā  all
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|Authorizing payment for repairs
|all
|none
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|- Ā 
| Warranty arrangementsĀ  ||Ā  partialĀ  ||Ā  partial
| Warranty arrangementsĀ  ||Ā  partialĀ  ||Ā  partial
|- Ā 
|- Ā 
| Insurance arrangementsĀ  ||Ā  partialĀ  ||Ā  partial
| Insurance arrangementsĀ  ||Ā  partialĀ  ||Ā  partial
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| Expedited shipping costsĀ  ||Ā  Ā  ||Ā  all*
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| Data recovery costs ||Ā  || all**
| Data recovery costs ||Ā  || all*
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''* standard shipping is covered by warranty/insurance provider; expedited shipping will get your laptop repaired faster; since you'll have a loaner it shouldn't be necessary to expedite''
''* since you'll be backing up your laptop regularly and following [[Laptop,_tablet,_and_phone_security_and_catastrophe_prevention|our protocols]], there shouldn't be any need for forensic data recovery; if there is, you'll need to pay for it''
Ā 
''** since you'll be backing up your laptop regularly and following [[Laptop,_tablet,_and_phone_security_and_catastrophe_prevention|our protocols]], there shouldn't be any need for forensic data recovery; if there is, you'll need to pay for it''


One purpose of this program is to empower its participants. Riverdaleā€™s technology staff will provide initial training for all participants. Best practices in maintenance will be taught and encouraged. Riverdaleā€™s technicians will consult on how to resolve technical problems, and can walk you through them at a help desk or by appointment. '''In most cases Riverdale will not perform technical support, maintenance, or repair of these laptops.''' Those things are up to you. Ā 
One purpose of this program is to empower its participants. Riverdaleā€™s technology staff will provide initial training for all participants. Best practices in maintenance will be taught and encouraged. Riverdaleā€™s technicians will consult on how to resolve technical problems, and can walk you through them at a help desk or by appointment. '''In most cases Riverdale will not perform technical support, maintenance, or repair of these laptops.''' Those things are up to you. Ā