Get remote tech support: Difference between revisions

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==Level 4: If the device damage and/or we can't fix it remotely==
==Level 4: If the device damage and/or we can't fix it remotely==
If the issues experienced on a school-owned device cannot be solved via remote support, we may request that you ship the device back to the school.  
If the issues experienced on a school-owned device cannot be solved via remote support, we request that you follow the steps below.  
 
* Step 1: Please create a helpdesk ticket with all the required details
* Step 1: Please create a helpdesk ticket with all the required details
** [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''Submit a tech support ticket'''] via the web  
** [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''Submit a tech support ticket'''] via the web  
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