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Get remote tech support: Difference between revisions
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==Phone/Email Based== | |||
If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact. | If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact. | ||
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*For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | *For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | ||
==Remote Viewing using Google Meet== | |||
An RCS technician will create a calendar invite with a Google Meet link to provide remote support. | An RCS technician will create a calendar invite with a Google Meet link to provide remote support. | ||
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<!--[[File:Meets.png|150px|link=Use Google Hangouts Meet for Remote Learning?]]--> | <!--[[File:Meets.png|150px|link=Use Google Hangouts Meet for Remote Learning?]]--> | ||
==Remote Control== | |||
If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop''']. | If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop''']. | ||