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Get Started with Tech at RCS (LS Students): Difference between revisions

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{{abox
== '''Pre-K - Kindergarten''' ==
| name          = Get started with tech at RCS? (for LS students)
| summary      = The information here will guide you through getting started with your LS child's remote learning device.
| for_employees =  
| for_students  = Y
| for_parents  = Y
| cat1          = RCS Software and Services
| cat2          =
| maintained    = SC
| year          = 2022-2023
}}


All Lower School students will be issued a device to keep at home in the event the school needs to go remote. Students will receive a technology orientation during the first weeks of school to ensure all students are able to access their accounts throughout the year.
=== Equipment ===


If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
* Students in Pre-K and Kindergarten will not be provided with devices to take home during the 24-25 school year.
 
== '''Grade 1 - Grade 2''' ==


=='''Pre-K - Grade 2'''==
=== Equipment ===


===Equipment===
* Classroom iPads: Each Homebase class in Grades 1 and 2 will have an iPad cart in the classroom.
'''Pre-K to Grade 2''' students will be issued an iPad to be kept at home, with a charging cable and printed copy of their Clever Badge, which will allow them to access remote learning materials. Students will use a Clever badge, in conjunction with the Clever app to log in to their devices. All students in '''Grade 1 and Grade 2''' will have an additional device in a classroom iPad charging cart.
* Assigned Devices: Students will be assigned a specific iPad at the beginning of the school year for during class time.
* All Grade 1 and Grade 2 Homebase classes have iPad carts stored in their classrooms; students will be assigned a device at the beginning of the year for classroom use. During the first few weeks of school, Students will receive a technology orientation (how to login, proper use, overview of applications students will use, and digital intelligence). Students will use a Clever badge, in conjunction with the Clever app to log into various apps.


===How to Login to Clever===
=== Technology Orientation ===
The Clever badge along with the Clever App will give your student access to all of the learning platforms they will use throughout the school year. This Badge can be used by your child to logon to our systems without having to remember or type a username and passphrase.  All students will be provided with a printed version of their Badge during device distribution. You can also scan a digital copy of the badge if you have one available, by holding your phone with the Badge open, up to the camera on your iPad/Chromebook.


If you need a replacement of your child's Clever badge please request one by emailing us at support-ticket@riverdale.edu.
* During the first few weeks of school, students will participate in a technology orientation where they will sign a pledge form agreeing to follow technology norms.
** Topics Covered will include:
*** Logging In - How to log into their devices.
*** Proper Use: Guidelines for appropriate and responsible use of technology.
*** Applications Overview: Introduction to key applications students will use.
*** Digital Intelligence: Basic principles of digital citizenship and online safety


====How to login====
=== Logging In With Clever ===


#'''Open Clever'''<br>Open the Clever app and sign in using your Clever Badge
* Clever Bade: Students will use a Clever badge, which works with the clever app, to log into various educational applications easily and securely.
#'''Logon'''<br>Hold your Badge to the camera.  You can also scan the Badge by holding your phone - with the Badge open - up to the camera. We encourage families to keep their Clever app stored in a safe accessible location for student to use


=='''Grades 3 - 5'''==
=='''Grades 3 - 5'''==
===Equipment===
===Equipment===
All '''3rd to 5th Grade''' Homebase classes will have a cart of Chromebooks stored in their classrooms, and students will be assigned a device at the beginning of the year.  All 3rd to 5th Grade students will have an additional device sent home during the first weeks of school in the event we need to go remote. These students will also receive login credentials to access their devices during the first weeks of school.


===How to Login - Google Credentials===
* Chromebooks in Class: Each Homebase class from 3rd to 5th grade will have a cart of Chromebooks stored in their classrooms.
All 3rd to 5th grade students will use their Riverdale credentials to log in to their Chromebooks both at school and at home. Student logins consist of their first initial of their first name, their last name, and the graduation year @riverdale.edu.
* Assigned Devices: Students will be assigned a specific a Chromebook at the beginning of the classroom use.


=='''Remote Learning Platforms'''==
=== Technology Orientation ===


=='''Device Replacement and Repair Policy'''==
* During the first few weeks of school, students will participate in a technology orientation where they will sign a pledge form agreeing to follow technology norms.
If a device is lost, stolen or destroyed/damaged beyond repair while off-campus (including at home and during transit to/from school), the family will be responsible for the full replacement cost of:
* 3rd grade students will receive their school credentials.


*$473 for an iPad
=== Take-Home Devices for 5th Grade ===
*$430 for a Chromebook.


We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgement ask families to pay for the repair or a device replacement.
* Additional Device: Only 5th-grade students will be provided with an additional device to take home.
* This device will be sent home during the first few weeks of school to help with completing assignments at home if necessary.


Families are responsible for replacing broken chargers with the equivalent OEM (Apple or Lenovo) product ([mailto:support-ticket@riverdale.edu contact us for details] if you find yourself in that situation). If there is a manufacturing defect or other non-user issue, we will investigate and determine the best course of action.
===Logging in with Google Credentials===


=='''Care for your Lower School child's iPad or Chromebook'''==
* Riverdale Credentials: All 3rd to 5th grade students will use their Riverdale credentials to log into their Chromebooks.
For more information about how to care and maintain your device working properly please review our [[Care for my lower school child's iPad or Chromebook?|detailed help article.]]
* Student Logins: Consist of the first initial of their first name, their last name, and their graduation year @riverdale. E.g. scastro29@riverdale.edu (Sammy Castro, graduation year 2029).
=='''Web filtering & Content'''==
For the safety and security of our students, all devices managed by Riverdale are closely monitored using GoGuardian software. Parents have access to this data by using GoGuardian Parent. For more information on how to set up an account with GoGuardian Parent, review our [[Use GoGuardian Parent|detailed help article]].
==FAQ==
Have questions? We have answers! Review our [[Get answers to my Lower School parent's remote learning questions|How Do I article]] that provides additional insight regarding Remote learning.


=='''Device Replacement and Repair Policy for 5th Graders'''==


<!--
=== Lost, Stolen or Damaged Devices ===


* Responsibility: IF a device is lost, stolen, or destroyed/damaged beyond repair while off-campous (including at home and during transit to/from school) the family will be responsible for the full oayment cost:
** Replacement Cost: $430 for a Chromebook.


=== Damage Coverage ===


ALL INFO BELOW THIS WAS USED FROM MARCH 2020 - JUNE 2021
* Accidental Damage Coverage: Riverdale purchases accidental damage coverage which covers most broken screens and other minor issues.
* Scope of Coverage: If the damage is beyond the scope of these policies, we will use our discretion and best judgement to determine whether families will be asked to pay for the repair or device replacement.


The information here will guide you through the process of setting up your RCS account and your laptop.
=== Chargers ===
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
==Grades PK - 2==
===All ===
===Clever Badge===
The Clever badge along with the Clever App, will give your student access to all of the learning platforms needed for Remote Learning. This Badge can be used by your child to logon to our systems without having to remember or type a username and passphrase.  We strongly suggest you make a printed version of the Badge as your child will need it each time they access any learning platforms used for remote learning. If you don’t have a printer,


*you could have a photo printing service make a 3x5 photo and mail it to you
* Replacement: Families are responsible for replacing broken chargers with the equivalent OEM (Lenovo) product.
*you can scan the Badge by holding your phone - with the Badge open - up to the camera on your iPad/Chromebook
** Contact Information: Please contact us for details if you need to replace a charger.


You should have received your child's Clever badge via email from the Technology Department.  If you have not received, or need a replacement of your child's Clever badge please request one by emailing us at support-ticket@riverdale.edu.
=== Manufacturing Defects ===


===Written Instructions===
* Investigation: If there is a manufacturing defect or another non-user issue, we will investigate and determine the best course of action.


#'''Open Clever'''<br>Open the Clever app and sign in using your Clever Badge
=='''Care for your Lower School child's Chromebook'''==
#'''Logon'''<br>Hold your Badge to the camera.  You can also scan the Badge by holding your phone - with the Badge open - up to the camera.  We strongly suggest you make a printed version of the Badge as your child will need it each time they access any learning platforms needed for remote learning.
For more information about how to care and maintain your device working properly please review our [[Care for my lower school child's iPad or Chromebook?|detailed help article.]]
#'''Select desired app'''<br>Once signed in, click the desired app. You will be prompted to open the desired app


==Grades 3 - 5==
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins. 
==FAQ==
 
Have questions? We have answers!
===New Device Unboxing===
__TOC__
Welcome to your new Lenovo 500e Chromebook!  Watch this short video to learn more about your new device!<br>
[[Category:Family Resources]]
[[File:Chromebook Unboxing V3.mp4]]
 
===New User Passphrase Setup===
'''Please complete these steps on a device OTHER than your child's Chromebook.'''
 
====Video Instructions====
[[File:LS New User PW Reset.mp4|thumb|alt=|none]]
 
====Written Instructions====
On a device other than your child's Chromebook:
 
#Logon: Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 
#Change your passphrase: We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in. The passphrase must:
##contain 12 or more characters (we recommend longer than the minimum length)
##contain at least one lowercase letter, uppercase letter, digit
##not contain your first name, last name or username
##be different from a previous passphrase you've used at RCS
#Follow the prompts to:
##Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
##Add your mobile phone number if you want the option to reset your passphrase via text message.
##Choose a security question to answer if you forget your passphrase.
##Choose a security image.
 
<br />[[File:Oktasetup.png|400 px|right]]When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!
<br clear="all">
 
===Login to your new Chromebook===
Using the RCS Username and passphrase you just setup, login to your your new device
 
===Okta Plug-In Installation===
You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.
 
:[[File:OKTA Banner.png|600 px]]
 
#The plug-in must be installed for the software to operate.
#Click on the part of the message that says "click here to install".
#Start the installation and follow the onscreen instructions.
#When the installation is complete, restart the browser.
 
<br />
==Technology Orientation==
Technology Orientation is ready to be completed by Lower School students and families.
 
*Select the orientation that corresponds with you child's grade level
*Review the slides with you child and watch the embedded videos
*Complete the Technology Pledge at the end of the slideshow by submitting a response to the corresponding Google form.
 
[https://docs.google.com/presentation/d/1N0edlnoGXJAviR0EpH4CiuicjtXSpnC3P2csRBfJVo4/edit?usp=sharing Pre-K to 2nd Grade Orientation]
 
[https://docs.google.com/presentation/d/1Y9nXjCcqQM1tH1JlBYzRj3XaMatb_JuYIbFl5SUpQVM/edit?usp=sharing 3rd Grade Orientation]
 
[https://docs.google.com/presentation/d/1_083tNq9_slciNlGAdLSJwiFUM8xT8P_4sqPxBiLjjY/edit?usp=sharing 4th and 5th Grade Orientation]
 
===FAQ's===
Below are some frequently asked questions regarding Technology Orientation.
 
====I cannot see my child's courses in Schoology.  Should we have an access code for the course?====
- We have hidden student courses in Schoology until Friday, August 21st. After Friday you will see your students courses populate automatically.
 
==Digital Learning Platforms==
The following are digital learning platforms that have been used across the lower school. For detailed information on how to login to these platforms please review our detailed [https://howdoi.riverdale.edu/wiki/Help_my_lower_school_child_with_remote_learning#Digital_Learning_Platforms LS Digital Learn ing Platforms article]
<br />
 
==Content Filtering==
For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.
 
==Apps, add-on’s or extensions==
Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, please {{tsreq}} to the Technology Department.<br />
==Troubleshooting/Device Repair==
If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu''' ''' We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
 
If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
 
*Please {{tsreq}}
*The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
*Once your replacement is received, please make sure to check the following:
**The device turns on
**The device connects to the internet
*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at [[Mailto:support-ticket@riverdale.edu|support-ticket@riverdale.edu]] -->

Latest revision as of 12:55, 20 May 2024

Pre-K - Kindergarten

Equipment

  • Students in Pre-K and Kindergarten will not be provided with devices to take home during the 24-25 school year.

Grade 1 - Grade 2

Equipment

  • Classroom iPads: Each Homebase class in Grades 1 and 2 will have an iPad cart in the classroom.
  • Assigned Devices: Students will be assigned a specific iPad at the beginning of the school year for during class time.
  • All Grade 1 and Grade 2 Homebase classes have iPad carts stored in their classrooms; students will be assigned a device at the beginning of the year for classroom use. During the first few weeks of school, Students will receive a technology orientation (how to login, proper use, overview of applications students will use, and digital intelligence). Students will use a Clever badge, in conjunction with the Clever app to log into various apps.

Technology Orientation

  • During the first few weeks of school, students will participate in a technology orientation where they will sign a pledge form agreeing to follow technology norms.
    • Topics Covered will include:
      • Logging In - How to log into their devices.
      • Proper Use: Guidelines for appropriate and responsible use of technology.
      • Applications Overview: Introduction to key applications students will use.
      • Digital Intelligence: Basic principles of digital citizenship and online safety

Logging In With Clever

  • Clever Bade: Students will use a Clever badge, which works with the clever app, to log into various educational applications easily and securely.

Grades 3 - 5

Equipment

  • Chromebooks in Class: Each Homebase class from 3rd to 5th grade will have a cart of Chromebooks stored in their classrooms.
  • Assigned Devices: Students will be assigned a specific a Chromebook at the beginning of the classroom use.

Technology Orientation

  • During the first few weeks of school, students will participate in a technology orientation where they will sign a pledge form agreeing to follow technology norms.
  • 3rd grade students will receive their school credentials.

Take-Home Devices for 5th Grade

  • Additional Device: Only 5th-grade students will be provided with an additional device to take home.
  • This device will be sent home during the first few weeks of school to help with completing assignments at home if necessary.

Logging in with Google Credentials

  • Riverdale Credentials: All 3rd to 5th grade students will use their Riverdale credentials to log into their Chromebooks.
  • Student Logins: Consist of the first initial of their first name, their last name, and their graduation year @riverdale. E.g. scastro29@riverdale.edu (Sammy Castro, graduation year 2029).

Device Replacement and Repair Policy for 5th Graders

Lost, Stolen or Damaged Devices

  • Responsibility: IF a device is lost, stolen, or destroyed/damaged beyond repair while off-campous (including at home and during transit to/from school) the family will be responsible for the full oayment cost:
    • Replacement Cost: $430 for a Chromebook.

Damage Coverage

  • Accidental Damage Coverage: Riverdale purchases accidental damage coverage which covers most broken screens and other minor issues.
  • Scope of Coverage: If the damage is beyond the scope of these policies, we will use our discretion and best judgement to determine whether families will be asked to pay for the repair or device replacement.

Chargers

  • Replacement: Families are responsible for replacing broken chargers with the equivalent OEM (Lenovo) product.
    • Contact Information: Please contact us for details if you need to replace a charger.

Manufacturing Defects

  • Investigation: If there is a manufacturing defect or another non-user issue, we will investigate and determine the best course of action.

Care for your Lower School child's Chromebook

For more information about how to care and maintain your device working properly please review our detailed help article.

If you have any questions that are not answered here, please contact us at support-ticket@riverdale.edu

FAQ

Have questions? We have answers!

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