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Create Tech Support Tickets: Difference between revisions
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| cat1 = RCS Software and Services | | cat1 = RCS Software and Services | ||
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| maintained = | | maintained = SJ | ||
| year = | | year = 2021-2022 | ||
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!'''Critical''' | !'''Critical''' | ||
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===Video Tutorial=== | ===Video Tutorial=== | ||
Below is a quick 3 & 1/2 min video detailing the ticket submission process. It can also be found In our [https://help.incidentiq.com/hc/en-us/articles/115004084014-Submitting-a-New-Ticket#Link1 IIQ Help Center]. | Below is a quick 3 & 1/2 min video detailing the ticket submission process. It can also be found In our [https://help.incidentiq.com/hc/en-us/articles/115004084014-Submitting-a-New-Ticket#Link1 IIQ Help Center]. | ||
[[File:IIQ - Ticket Submission.mp4| | [[File:IIQ - Ticket Submission.mp4|750px|alt=|none]] | ||
===Quick Tickets=== | ===Quick Tickets=== | ||
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Doing so will open the Ticket Wizard. Here you can choose the problem category that best describes the issue you're experiencing. Choose from the displayed list, or type in the search bar and if it is in our database, the description will auto populate. Select Issue not listed if you cant find your specific problem in this list. | Doing so will open the Ticket Wizard. Here you can choose the problem category that best describes the issue you're experiencing. Choose from the displayed list, or type in the search bar and if it is in our database, the description will auto populate. Select '''Issue not listed''' if you cant find your specific problem in this list. | ||
[[File:IIQ_-_Issue_category.png|874x874px]] | [[File:IIQ_-_Issue_category.png|874x874px]] | ||
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