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Care for LS Device: Difference between revisions
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== Best Practices for Using an RCS Device == | {{abox | ||
| name = Care for my Lower School child's iPad or Chromebook | |||
| summary = Tips on troubleshooting and caring for your child's LS issued device | |||
| for_employees = | |||
| for_students = | |||
| for_parents = y | |||
| cat1 = Classroom Technology and Systems | |||
| cat2 = Remote Learning | |||
| maintained = VV | |||
| year = 2021-2022 | |||
}} | |||
==Best Practices for Using an RCS Device== | |||
Below are some best practices and points to consider when using your RCS issued device at home: | Below are some best practices and points to consider when using your RCS issued device at home: | ||
=== | ===Best Practices=== | ||
Use some of the tips below to ensure your devices runs properly throughout the day. If you begin to experience technical difficulties with your device, please submit a tech ticket by emailing us at support-ticket@riverdale.edu | |||
*Restart your device on a regular basis (every 2 to 3 days) | |||
*Close any additional apps or tabs that are not being used to ensure optimal performance | |||
*Charge your device regularly | |||
*Keep your device in a cool, dry location | |||
===Device Troubleshooting=== | ===Device Troubleshooting=== | ||
| Line 23: | Line 34: | ||
**The device connects to the internet | **The device connects to the internet | ||
*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | *After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu | ||
===Web filtering & Content=== | |||
For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety. RCS issued devices use GoGuardian to monitor student technology safe. Families have access to this information through GoGuardian Parent. GoGuardian Parent allows families to access to monitoring the students browsing data and device usage. For more information on how to set up an account with GoGuardian Parent, review our [[Use GoGuardian Parent|detailed help article]]. | |||
===Apps, add-on’s or extensions=== | |||
Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] | |||
==Connecting the device to WiFi== | ==Connecting the device to WiFi== | ||
| Line 32: | Line 49: | ||
#Scroll through the list and then select your wireless network. | #Scroll through the list and then select your wireless network. | ||
#If your wireless network is secured, enter the password, and then select Connect.<br>[[File:Image2.png|frameless]] | #If your wireless network is secured, enter the password, and then select Connect.<br>[[File:Image2.png|frameless]] | ||
=====Automatically connect to a network===== | |||
If you have multiple Wi-Fi networks in your area, you can choose to automatically connect to a specific one: | |||
#Make sure you're connected to a Wi-Fi network. | |||
#At the bottom right, select the time. | |||
#Select Settings. | |||
#In the "Network" section, select Wi-Fi and then your network. | |||
#Turn on Automatically connect to this network. | |||
===iPad=== | ===iPad=== | ||