Care for LS Device: Difference between revisions

Care for LS Device (view source)

Revision as of 10:02, 21 January 2022

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-==Receiving your child's device==
+{{abox
-We will ship your child's device according to the arrangements you have made. The package must be signed for and if you do not receive it as expected, please contact us ASAP at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
+ | name          = Care for my Lower School child's iPad or Chromebook
+ | summary       = Tips on troubleshooting and caring for your child's LS issued device
+ | for_employees =
+ | for_students  =
+ | for_parents   = y
+ | cat1          = Classroom Technology and Systems
+ | cat2          = Remote Learning
+ | maintained    = VV
+ | year          = 2021-2022
+}}
-*'''Please keep the shipping box and all packing material.'''
+==Best Practices for Using an RCS Device==
-*'''In the event your device is defective, we will provide you with a shipping label to return the device.'''
+Below are some best practices and points to consider when using your RCS issued device at home:
+===Best Practices===
+Use some of the tips below to ensure your devices runs properly throughout the day.  If you begin to experience technical difficulties with your device, please submit a tech ticket by emailing us at support-ticket@riverdale.edu
+*Restart your device on a regular basis (every 2 to 3 days)
+*Close any additional apps or tabs that are not being used to ensure optimal performance
+*Charge your device regularly
+*Keep your device in a cool, dry location
+===Device Troubleshooting===
+If you begin to experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
-==Using the device for remote learning==
+We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
-Please review our [[Help my lower school child with remote learning|help my lower school child with remote learning]] article for practical information about HOW your child will use this device for remote learning, and how you can support them.
+*If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
+*Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
+*The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
+*Once your replacement is received, please make sure to check the following:
+**The device turns on
+**The device connects to the internet
+*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu
+===Web filtering & Content===
+For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.  RCS issued devices use GoGuardian to monitor student technology safe. Families have access to this information through GoGuardian Parent.  GoGuardian Parent allows families to access to monitoring the students browsing data and device usage.  For more information on how to set up an account with GoGuardian Parent, review our [[Use GoGuardian Parent|detailed help article]].
+===Apps, add-on’s or extensions===
+Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
 ==Connecting the device to WiFi==
@@ Line 16: / Line 49: @@
 #Scroll through the list and then select your wireless network.
 #If your wireless network is secured, enter the password, and then select Connect.<br>[[File:Image2.png|frameless]]
+=====Automatically connect to a network=====
+If you have multiple Wi-Fi networks in your area, you can choose to automatically connect to a specific one:
+#Make sure you're connected to a Wi-Fi network.
+#At the bottom right, select the time.
+#Select Settings.
+#In the "Network" section, select Wi-Fi and then your network.
+#Turn on Automatically connect to this network.
 ===iPad===
@@ Line 31: / Line 73: @@
 Still do not see your network?  Check out [https://support.apple.com/en-us/HT202639 this apple support page] for more information
-<br clear="all">
+<br />
-==Best Practices for Using an RCS Device==
-Below are some best practices and points to consider when using your RCS issued device at home:
-===Web filtering & Content===
-For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.
-===Apps, add-on’s or extensions===
-Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
-===Troubleshooting/Device Repair===
-If you begin to experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
-We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
-*If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
-*Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
-*The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
-*Once your replacement is received, please make sure to check the following:
-**The device turns on
-**The device connects to the internet
-*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu
-If a device is lost, stolen or destroyed/damaged beyond repair wile off-campus (including at home and during transit to/from school), the family will be responsible for the full replacement cost of $473 for an iPad or $400 for a Chromebook.
-We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgement ask families to pay for the repair or a device replacement.
-Families are responsible for replacing broken chargers with the equivalent OEM product (contact us for details if you find yourself in that situation). If there is a manufacturing defect or other non-user issue, we will investigate and determine the best course of action.
-===Device Packaging===
-Please keep the shipping box and all packing material.
-In the event your device is defective, we will provide you with a shipping label to return the device.