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Get remote tech support: Difference between revisions
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{{AboxNew | Now that we are back to full-time in-person education, we anticipate that remote support will be infrequently needed. If you are away from campus and need support, this article explains what you can expect, and how to access our services.{{AboxNew | ||
| name = Get remote tech support | | name = Get remote tech support | ||
| learning = | | learning = | ||
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*Please do NOT email one of us directly, you will get the fastest service via a tech support ticket! | *Please do NOT email one of us directly, you will get the fastest service via a tech support ticket! | ||
==Level 2: Remote viewing using Google Meet | ==Level 2: Remote viewing using Google Meet== | ||
An RCS technician will create a calendar invite with a link to provide remote support. | An RCS technician will create a calendar invite with a link to provide remote support. | ||
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**[https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''Submit a tech support ticket'''] via the web | **[https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''Submit a tech support ticket'''] via the web | ||
**or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | **or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | ||
**Please include your Asset Number or Serial Number | |||
*Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us. | *Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us. | ||