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Care for LS Device: Difference between revisions
Updated the article. However, I believe I need to change the GoGuardian part of it as we might be changing. In addition, I may need to edit Chrome book screen shots, when I have my hands on one.
(Updated the article. However, I believe I need to change the GoGuardian part of it as we might be changing. In addition, I may need to edit Chrome book screen shots, when I have my hands on one.) |
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===Best Practices=== | ===Best Practices=== | ||
To ensure your device runs smoothly throughout the day, please follow these tips. If you experience technical difficulties, submit a tech ticket y emailing us at support-ticket@riverdale.edu | |||
*Restart your device | *Restart your device every 2 to 3 days | ||
*Close any | *Close any unnecessary apps or tabs to maintain optimal performance | ||
*Charge your device regularly | *Charge your device regularly | ||
*Keep your device in a cool, dry location | *Keep your device in a cool, dry location | ||
===Device Troubleshooting=== | ===Device Troubleshooting=== | ||
If you | If you experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]. | ||
We will schedule a time to assist you | We will schedule a time to assist you with troubleshooting your device via telephone or Google Meet. | ||
If a replacement device is deemed necessary, the tech department will ask you to complete the following steps: | |||
*Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] | *Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu] | ||
*The technology department will contact you to confirm the shipping location and | *The technology department will contact you to confirm the shipping location and ensure someone is available to sign for said package. | ||
Once your replacement is received, please make sure to check the following: | |||
*The device turns on. | |||
*The device connects to the internet | |||
After confirming both, return the malfunctioning device using the same shipping box and the pre-paid return label included in the box. If the replacement fails either of the above, please contact the tech department by emailing at support-ticket@riverdale.edu | |||
===Web filtering & Content=== | ===Web filtering & Content=== | ||
For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety. | For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls, and age-appropriate restrictions have been enabled for your child’s safety. Riverdale-issued devices use GoGuardian to ensure students' technology use is safe. Families can access this information through GoGuardian Parent, which allows them to monitor students' browsing data and device usage. For more information on setting up an account with GoGuardian Parent, please review our [[Use GoGuardian Parent|detailed help article]]. | ||
===Apps, add-on’s or extensions=== | ===Apps, add-on’s or extensions=== | ||
Applications, add-ons or extensions | Applications, add-ons, or extensions cannot be downloaded on managed devices. To access educational apps, add-ons, or extensions, you must submit a request to the technology department by emailing support-ticket@riverdale.edu. | ||
==Connecting the device to WiFi== | ==Connecting the device to WiFi== | ||