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Create Tech Support Tickets: Difference between revisions
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#If you are submitting a ticket for an asset assigned to yourself, simply select it from the Quick Tickets section. | #If you are submitting a ticket for an asset assigned to yourself, simply select it from the Quick Tickets section. | ||
[[File:IIQ_-_User_Dashboard.png| | [[File:IIQ_-_User_Dashboard.png|1071x1071px]] | ||
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Doing so will open the Ticket Wizard. Here you can choose the problem category that best describes the issue you're experiencing. Choose from the displayed list, or type in the search bar and if it is in our database, the description will auto populate. Select Issue not listed if you cant find your specific problem in this list. | Doing so will open the Ticket Wizard. Here you can choose the problem category that best describes the issue you're experiencing. Choose from the displayed list, or type in the search bar and if it is in our database, the description will auto populate. Select Issue not listed if you cant find your specific problem in this list. | ||
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[[File:IIQ_-_Issue_category.png|874x874px]] | |||
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#This section details how to submit a ticket if you don't have assets saved as a favorite. From your ticket dashboard select New Ticket. | #This section details how to submit a ticket if you don't have assets saved as a favorite. From your ticket dashboard select New Ticket. | ||
[[File: | [[File:IIQ_-_Requestor_Ticket_Dashboard_(New_Ticket).png|988x988px]] | ||
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*Facilities (Facilities module only): Used for anything related to building maintenance, grounds keeping, and non-IT equipment (i.e. light bulbs, tools, cleaning equipment) | *Facilities (Facilities module only): Used for anything related to building maintenance, grounds keeping, and non-IT equipment (i.e. light bulbs, tools, cleaning equipment) | ||
[[File: | [[File:IIQ_-_Requestor_Ticket_Category.png|946x946px]] | ||
3. Once you've chosen a category you will be asked what online system/software or hardware is related to the issue. | 3. Once you've chosen a category you will be asked what online system/software or hardware is related to the issue. | ||
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[[File:IIQ_-_Ticket_submission_info.png|910x910px]] | |||
4. You will now be asked to choose the problem category that best matches the issue you are experiencing. Choose an issue from the listing or choose '''Issue not Listed''' if your specific problem isn't displayed. You can also use the search bar to quickly narrow down the listed problem selections. | 4. You will now be asked to choose the problem category that best matches the issue you are experiencing. Choose an issue from the listing or choose '''Issue not Listed''' if your specific problem isn't displayed. You can also use the search bar to quickly narrow down the listed problem selections. | ||
[[File: | [[File:IIQ_-_Use_the_search_Bar.png|811x811px]] | ||