585
edits
Get remote tech support: Difference between revisions
→Level 4: If the device damage and/or we can't fix it remotely
| Line 43: | Line 43: | ||
** [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''Submit a tech support ticket'''] via the web | ** [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''Submit a tech support ticket'''] via the web | ||
** or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | ** or via email at [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] | ||
*** Please include your Asset Number or Serial Number | |||
* Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us. | |||
'''Notes:''' | '''Notes:''' | ||
** Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | ** Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | ||
** For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | ** For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | ||
** For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | ** For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | ||