1,051
edits
Get remote tech support: Difference between revisions
no edit summary
No edit summary |
|||
| Line 11: | Line 11: | ||
}} | }} | ||
==Phone/Email Based== | |||
If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact. | If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact. | ||
| Line 24: | Line 23: | ||
*For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | *For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | ||
==Remote Viewing using Google Meet== | |||
An RCS technician will create a calendar invite with a Google Meet link to provide remote support. | An RCS technician will create a calendar invite with a Google Meet link to provide remote support. | ||
| Line 30: | Line 29: | ||
<!--[[File:Meets.png|150px|link=Use Google Hangouts Meet for Remote Learning?]]--> | <!--[[File:Meets.png|150px|link=Use Google Hangouts Meet for Remote Learning?]]--> | ||
==Remote Control== | |||
If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop''']. | If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop''']. | ||