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Get remote tech support: Difference between revisions
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==Remote Support Options== | ==Remote Support Options== | ||
===Phone/Email | ===Phone/Email Based=== | ||
If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact. | If you are having any issue with your device please choose one of the options below. We will respond as soon as we can. Please be sure to include your preferred method of contact. | ||
* Please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''submit a tech support ticket'''] | * Please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''submit a tech support ticket'''] | ||
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'''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | '''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | ||
===Remote | ===Remote Viewing=== | ||
We may invite you to a Google Meet in order to provide remote support. | We may invite you to a Google Meet in order to provide remote support. | ||
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<!--[[File:Meets.png|150px|link=Use Google Hangouts Meet for Remote Learning?]]--> | <!--[[File:Meets.png|150px|link=Use Google Hangouts Meet for Remote Learning?]]--> | ||
===Remote | ===Remote Control=== | ||
If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop''']. | If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop''']. | ||