What is Self Service

This article is...
	This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.
	Intended for; Employees and Students
	Categorized under; RCS software and services
	Maintained by; Jeremy Martinez
	in need of review.

Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs.

NOTE: This is ONLY for Apple Devices! Not for Windows OS!

How do I Enroll

This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders.

Open Safari (enrollment works best using Safari!)
Visit http://bit.ly/RCSSelfService (or click here if that doesn't work)
Log in with your Riverdale username and password
- Your computer will download a .pkg file
Click the Show Downloads button
Open RCSEnrollment.pkg
Install the software
- Wait a while. It will seem to hang, but will finally complete after a minute or two.
From the Finder, open the app Self Service
Log in with your Riverdale username and password

I'm Enrolled, What now?

Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.

Self Service App

When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers.
Now welcome to RCS Self Service page. You can browse categories on the right hand side of the window to select what you need.

App/Software Installs

Select the Apps category and check out all of the Apps available to you.
Once you find what you want to install click on the button to view the description. Once you view the description you will be able to install the by clicking again.
Once an install is complete you will get a "Management Notification" like this

Printer Installs

Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing. REQUIRED: In order to install printers, you MUST first install the drivers.

Select either Printers-Hill or Printers-River
If you haven't already, Install the printer drivers
Select a printer or copier you want to add by clicking
You will be prompted for your RCS Username and Password (only if you dont have your printing keychain already configured)
Just like an App install, when adding printer is complete you will get a "Management Notification" like this
Send a print job

Update Printer Keychain Password

If you're enrolled in Self Service you can update your Keychain Password through the Self Service app.

Open the Self Service app and log in with your RCS credentials
Select the "Keychain" Category on the right
Click the "Update RCS-Print Keychain Password" policy
Follow the prompts for Username and Password
Your printing keychain password is now updated

Self Service App Sidebar

Within Self Service you will see a sidebar on the left where you will find links to helpful information such as this article and out ticket system.

Enjoy

Enjoy how easy it is to install new Software and Printers!

	This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.
	Intended for Employees and Students
	Categorized under RCS software and services
	Maintained by Jeremy Martinez
	in need of review.