Get remote tech support

If you are having software issues / hardware issues with your device, please submit a ticket or email [[1]] and we will respond as soon as we can. If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine the warranty status and can proceed from there.

This article is...

	This page is intended for students and faculty during scheduled remote learning at Riverdale.
	Intended for Employees, Students and Parents
	Categorized under Classroom Technology and Systems
File:.jpg	Maintained by nobody :(
	in need of review.

Remote Support Options

Phone/Email based

If you are having issues with your device, please submit a tech support ticket or email tech-support@riverdale.edu and we will respond as soon as we can. If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine the warranty status and can proceed from there.

Remote viewing

We may invite you to a Google Meet in order to provide remote support.

Google Meet is the tool we will use to video conference during remote assistance and viewing your screen. This is also the tool some teachers will use to hold class or have a check-in with students. Here's an article with all the details on how to use this tool.

Remote control

If we need to be hands-on (i.e. control your computer) we will ask you to use Chrome Remote Desktop