Understand Account Lifecycles

This article is...

	Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
	Intended for Employees
	Categorized under RCS Software and Services
	Maintained by Rob Shin
	in need of review.

Overall Process for New Hires

1. New employee submits a signed contract to the Finance Office
2. HR creates Veracross record for new employee
3. Registrar reviews the record and enters information into Veracross (Ex:schedule)
4. Technology department is automatically notified of the new Employee record when the script runs overnight
5. Technology department creates accounts for new employee (excluding phone extensions)
6. Technology department will send account information to the new hire

New Faculty Members Automatically Get the Following

• Active Directory account (WiFi, Okta, printing)
• Google Account (GMail, Calendars, Drive, Groups, etc.)
• Schoology account: learning.riverdale.edu
• A listing in our Emergency Notification System
• VoiceMail-only phone extension with VoiceMail-to-Email enabled

New Employees that are Hired During the School Year

1. Open a ticket @ https://support.riverdale.edu
2. Select Tech Support (Exact)
3. Select Need Something New?
4. Select New account creation request

New Students for Upcoming Academic Year

• Students enrolled for the coming school year will have accounts created automatically.
• This is typically done in the middle of August

When an Employee Leaves Riverdale

When an employee leaves RCS, we ask the supervisor to fill out a ticket so we can process the account:

1. Log into support.riverdale.edu
2. Choose Tech Support (Exact)
3. Choose Account Issue
4. Choose Departing Employee
5. Fill out the questionnaire. This will create a ticket so the technology department can process the departing employee's account properly.

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