Latest revision as of 13:38, 8 August 2024

What is Self Service

Summary	Add printers, apps, and more on RCS managed employee Apple MacOS computers
Author	Maintained by Jeremy Martinez
Help	Get help with this article
Status	Up-to-date for the 2024-2025 school year.

Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs.

Riverdale owned Apple devices will be auto enrolled in Self Service during the device setup.

NOTE: This is ONLY for Apple Devices! Not for Windows or any other operating systems!

I'm Enrolled, What now?

Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.

Self Service App

When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers.
Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need.

App/Software Installs

Select the Apps category and check out all of the Apps available to you.
Once you find what you want to install click on the button to view the description. Once you view the description you will be able to install the by clicking again.
Once an install is complete you will get a "Management Notification" like this

Printer Installs

Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing. REQUIRED: In order to install printers, you MUST first install the drivers.

Select either Printers-Hill or Printers-River
If you haven't already, Install the printer drivers
Select a printer or copier you want to add by clicking
You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)
Just like an App install, when adding printer is complete you will get a "Management Notification" like this
Send a print job

Update Printer Keychain Passphrase

If you're enrolled in you can update your Keychain Passphrase through the Self Service app.

Open the Self Service app and log in with your RCS credentials
Select the "Keychain" Category on the right
Click the "Update RCS Keychain Passphrase" policy
Follow the prompts for Username, Passphrase, and laptop password
Your printing keychain passphrase is now updated

Self Service Bookmarks

Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.

Notifications

As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.

Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:

Is Sophos anti-virus installed? (it should be)
Is FileVault enabled? (it should be -- particularly for admin employees)
Is automatic login without a passphrase enabled? (it shouldn’t be)
Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)

If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:

Find My Mac isn’t enabled
Computer hasn’t been restarted in over 14 days
Operating system is 2+ years old

We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also click here.

Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale.

As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.

Enjoy

Enjoy how easy it is to install new Software and Printers!

@@ Line 1: / Line 1: @@
-{{abox
+{{AboxNew
- | name          = Enroll in Self Service
+| name = Access MacOS Resources in Self Service
- | summary       = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.
+| learning =
- | for_employees = y
+| instruction =
- | for_students  = y
+| community = x
- | for_parents   =
+| summ = Add printers, apps, and more on RCS managed employee Apple MacOS computers
- | cat1          = RCS software and services
+| maintained = JM
- | cat2          =
+| year = 2024-2025
- | maintained    = JM
- | year          = 2017-2018
 }}
+__TOC__
 = What is Self Service =
 Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs.
+*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup.
+<!-- *''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. -->
+<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big>
-<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows OS!</big>
+<!-- Commented as we do not want anyone to manually re-enroll
-= How do I Enroll =
+= How do I Manually Enroll =
-This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders.
+<big>'''NOTE:''' All RCS owned devices automatically enroll during device setup. The following a only a troubleshooting step!</big>
 # Open Safari (enrollment works best using Safari!)
-# Visit [http://bit.ly/RCSSelfService http://bit.ly/RCSSelfService] (or click [http://bit.ly/RCSSelfService here] if that doesn't work)
+# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)
-# Log in with your Riverdale username and password
+# Log in with your Riverdale username and passphrase
-#* Your computer will download a .pkg file
+# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences
-# Click the Show Downloads button
+# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment
-# Open RCSEnrollment.pkg
+-->
-# Install the software
-#* Wait a while. It will seem to hang, but will finally complete after a minute or two.
-# From the Finder, open the app Self Service
-# Log in with your Riverdale username and password
 = I'm Enrolled, What now? =
@@ Line 33: / Line 35: @@
 == [[File:Self_Service.png|50px]] Self Service App ==
-* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|thumbnail|350px]] <br clear="all">
+* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all">
-* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|thumbnail|300px]] <br clear="all">
+* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all">
 === App/Software Installs ===
 * Select the Apps category and check out all of the Apps available to you.
-* Once you find what you want to install click on the [[File:Self_Service_Install.png]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again.
+* Once you find what you want to install click on the [[File:Self_Service_Install2.png|100px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png|100px]] again.
-* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]
+* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]
 === Printer Installs ===
@@ Line 46: / Line 48: @@
 * Select either Printers-Hill or Printers-River
 * If you haven't already, Install the printer drivers
-* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]
+* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png|100px]]
-* You will be prompted for your RCS Username and Password (only if you dont have your printing keychain already configured)
+* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)
-* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]
+* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]
 * Send a print job
-=== Update Printer Keychain Password ===
+=== Update Printer Keychain Passphrase ===
 <onlyinclude>
-If you're enrolled in Self Service you can update your Keychain Password through the Self Service app.
+If you're enrolled in you can update your Keychain Passphrase through the Self Service app.
-#Open the Self Service app and log in with your RCS credentials
+# Open the Self Service app and log in with your RCS credentials
-#Select the "Keychain" Category on the right
+# Select the "Keychain" Category on the right
-#Click the "Update RCS-Print Keychain Password" policy
+# Click the "Update RCS Keychain Passphrase" policy
-#Follow the prompts for Username and Password
+# Follow the prompts for Username, Passphrase, and laptop password
-#Your printing keychain password is now updated
+# Your printing keychain passphrase is now updated
 </onlyinclude>
-== Self Service App Sidebar==
+== Self Service Bookmarks==
-Within Self Service you will see a sidebar on the left where you will find links to helpful information such as this article and out ticket system. <br> [[File:Self_Service_Sidebar.png|thumbnail|350px]]<br clear="all">
+Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.
+[[File:Self_Service_Sidebar.png|800px]]
 ==Notifications==
 As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.
-Many of you are already familiar with our Self Service application (a program used for installing printers and applications on Mac laptops). We are enabling additional features within Self Service to help answer and address the following security issues on your laptop:
+Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:
 *Is Sophos anti-virus installed? (it should be)
 *Is FileVault enabled? (it should be -- particularly for admin employees)
-*Is automatic login without a password enabled? (it shouldn’t be)
+*Is automatic login without a passphrase enabled? (it shouldn’t be)
 *Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)
@@ Line 80: / Line 84: @@
 *Operating system is 2+ years old
-We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address.
+We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]
-By the way, Self Service is a required installation for employees who use Riverdale-owned laptops and for students who bring their own laptops to school. It is NOT required for employees who bring personally-owned laptops. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale.
-If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]
+Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale.
 As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.