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Find a Lost or Stolen Device: Difference between revisions

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{{abox
{{AboxNew
| name         = Deal with a missing, lost, or stolen device
| name = Find a lost or stolen device
| summary      = Instructions on what to do if you can't find your device.
| learning =
| for_employees = y
| instruction =
| for_students  = y
| community = x
| for_parents  =
| summ = Instructions on what to do if you lose your device
| cat1          = RCS Software and Services
| maintained = MR
| cat2          =
| year = 2024-2025
| maintained   = MR
| year         = 2019-2020
}}
}}
__TOC__
If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
=== Report ===
=== Report ===
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Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.
Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.


To report your device missing in a Support Ticket, Choose the ticket type, "Other Requests" > Laptop/Chromebook > Missing Device.
To report your device missing in a Support Ticket, Create a ticket and choose "Devices/Hardware" when you're asked what the ticket is about. Choose your missing device from the list of devices > Missing Device/Peripheral > Device Lost or Stolen.


== Locate ==
== Locating your device ==


==Apple Devices==
===Apple Devices===
* To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find.
* To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find.


==Windows or Android Device==
===Windows or Android Device===
* With Find My Device: Visit https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device to learn more.
* With Find My Device: Visit https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device to learn more.
* With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location.
* With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location.
* With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location.
* With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location.


==Using Google==
===Using Google===
# Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode.
# Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode.
# Open your [https://myaccount.google.com/ Google Account].
# Open your [https://myaccount.google.com/ Google Account].
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