Access myRiverdale: Difference between revisions

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{{abox
{{AboxNew
| name         = Use myRiverdale (aka Okta)?
| name = Access myRiverdale
| summary      = Provides secure identity management and single sign-on to many RCS applications and services.
| learning = x
| for_employees = Y
| instruction = x
| for_students  = Y
| community = x
| for_parents  =  
| summ = Access many of our RCS applications with a single log-on
| cat1          =  RCS Software and Services
| maintained = JM
| cat2          =
| year = 2024-2025
| maintained   = JG
| year         = 2021-2022
}}
}}
__TOC__
            
            
[[File:MyRiverdale-logo.png]] '''now uses''' [[File:Okta.png|150px]]
[[File:MyRiverdale-logo.png]] '''now uses''' [[File:Okta.png|150px]]
<BR>Okta is the software service that has replaced our previous myRiverdale (my.riverdale.edu) portal. It's now what you'll find when you visit my.riverdale.edu. <BR><BR>
<BR>Okta is the software service that has replaced our previous myRiverdale (my.riverdale.edu) portal. It's now what you'll find when you visit my.riverdale.edu.  
 
==Okta Mobile App==
 
'''Do not use a web browser to access Okta on your mobile device.''' Instead, use the mobile applications for [https://itunes.apple.com/us/app/okta-mobile/id580709251?mt=8 iPad/iPhone] and [https://play.google.com/store/apps/details?id=com.okta.android.mobile.oktamobile Android] devices. Both apps are free.
 
With the mobile app, users can access the applications in their Dashboard and reset their Okta passphrase.
 
::*When you open the App for the first time, you'll be prompted to enter the "site name", your "user name", and your "passphrase".  For "site name", enter "Riverdale".
::*Please note that the mobile application has been a little inconsistent in our testing. It does not always work correctly for all applications. We hope it will be improved in future versions.


==First, clear your browser cache==
== Access myRiverdale ==


We urge you to clear your web browser cache before visiting the new myRiverdale for the first time. Here’s how to do that:
=== Recommendations ===
We urge you to '''''clear your web browser cache''''' before visiting the new '''''myRiverdale''''' for the first time. See the instructions below for macOS, Windows, and all common web browsers.
* Mac  
* Mac  
** [https://support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636773009260035788-3511233481&rd=1 Chrome]
** [https://support.google.com/accounts/answer/9098093?co=GENIE.Platform=Desktop&hl=en&visit_id=636773009260035788-3511233481&rd=1 Chrome]
Line 35: Line 27:
** [https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history Microsoft Edge]
** [https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history Microsoft Edge]


== Logging into myRiverdale ==
=== Log in to myRiverdale ===
 
* Go to [http://my.riverdale.edu my.riverdale.edu]
* Go to [http://my.riverdale.edu my.riverdale.edu]. You will be redirected to [http://riverdale.okta.com riverdale.okta.com]. This is totally fine and totally safe. (You can also just go straight to riverdale.okta.com.)
* Enter your '''''Riverdale username''''' and '''''passphrase'''''
* Check the box next to '''''Remember me''''' if you want your credentials to be saved
* Click '''''Sign In'''''
[[File:login.png|alt=|none|thumb|227x227px]]


* Enter your RCS Username and passphrase. <br><br>
== First Time Setup ==
[[File:login.png|alt=|none|thumb|400x400px]]
 
== First time login ==
If this is your first time logging in, you will be prompted to answer a few questions as part of the account creation process.  
If this is your first time logging in, you will be prompted to answer a few questions as part of the account creation process.  


#Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address"
#Add a '''''secondary email''''' to use when resetting your passphrase, or check the box that says '''''I have no secondary email address'''''
#Add your mobile phone number if you want the option to reset your passphrase via text message
#Click '''''+ Add Phone Number''''' if you want the option to reset your passphrase via text message
#Choose a security question to answer if you forget your passphrase.
#Choose a '''''security question''''' to answer if you forget your passphrase
#Choose a security image.
#Choose a '''''security image'''''
#When you have finished these steps, click on the button that says '''''Create Account''''' in the lower right-hand corner of the screen.
#Now you have successfully created your account and will be logged into the application!
[[File:Portal step2.png|alt=|none|thumb|217x217px]]


[[File:Portal step2.png|alt=|none|thumb|400x400px]]
[[File:Create account.png|alt=|none|thumb|150x150px]]


When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen.
== The Okta Dashboard ==
 
[[File:Create account.png|alt=|none|thumb|400x400px]]


Now you have successfully created your account and will be logged into the application!
=== Understand the Dashboard ===
For an enhanced experience, the new dashboard also comes with a new Okta Browser Plugin. All existing capabilities of the plugin are available in the redesigned Okta Browser Plugin. Main changes include:


== The Welcome Screen ==
* Tab sidebar moved to the left
* Now that you have logged in, you will see the Dashboard. You will also see a message that says "Welcome to your Okta homepage".  
* Navigation changed
[[File:Screen Shot 2021-10-05 at 11.35.09 AM.png|alt=|none|thumb|400x400px]]


[[File:Screen Shot 2021-10-05 at 11.14.14 AM.png|alt=|none|thumb|400x400px]]
=== View Account Settings ===


* Okta provides links to help files and "how-to" videos here that you may find helpful to use. [https://support.okta.com/help/s/end-user-adoption-toolkit/end-user-training?language=en_US Click Here]
* Click on '''''your name''''' on the top right of the browser window
* Click '''''Settings'''''


== The Okta Dashboard ==
* From here you can change your security question, change your security image, reset your Riverdale passphrase, and more.
* Please Click on '''"Try the new dasboard"'''
[[File:Screen Shot 2021-10-05 at 11.47.08 AM.png|alt=|none|thumb|151x151px]]
[[File:Screen Shot 2021-10-05 at 11.30.56 AM.png|alt=|none|thumb|400x400px]]
===Install the Okta plugin===
 
=== The New Dashboard ===
* For an enhanced experience, the new dashboard also comes with a new Okta Browser Plugin. All existing capabilities of the plugin are available in the redesigned Okta Browser Plugin. Main changes include:
** Tab sidebar moved to the left
** Navigation changed
[[File:Screen Shot 2021-10-05 at 11.35.09 AM.png|alt=|none|thumb|600x600px]]
 
* To view your account settings.  
[[File:Screen Shot 2021-10-05 at 11.47.08 AM.png|alt=|none|thumb|400x400px]]
[[File:Screen Shot 2021-10-05 at 1.19.29 PM.png|alt=|none|thumb|400x400px]]
 
===Installing the Okta plugin===
With the Okta Browser Plugin you automatically initiate an Okta sign-in to a broad range of applications that would otherwise require you to manually enter your credentials. For more info [https://help.okta.com/eu/en-us/Content/Topics/end-user/plugin-overview.htm click here].  
With the Okta Browser Plugin you automatically initiate an Okta sign-in to a broad range of applications that would otherwise require you to manually enter your credentials. For more info [https://help.okta.com/eu/en-us/Content/Topics/end-user/plugin-overview.htm click here].  


[[File:Screen Shot 2021-10-05 at 1.32.40 PM.png|alt=|none|thumb|500x500px]]
#Click on the part of the message that says '''''Install'''''
 
#After starting the installation, follow the onscreen instructions for your operating system and browser
# Click on the part of the message that says '''"click here to install"'''. 
#When the installation is complete, restart your web browser
# After starting the installation, follow the onscreen instructions.
# If you use more than one browser, you will need to install the plug-in in each browser
# When the installation is complete you will need to restart the browser.
# For more info on the plug-ins [https://help.okta.com/eu/en-us/Content/Topics/end-user/plugin-overview.htm click here].
# If you use more than one browser, you will need to install the plug-in in each browser.  
'''Note''': ''Each web browser has its own slightly different method of installing the plug-in.''
 
::'''Note''':''Each web browser has its own slightly different method of installing the plug-in.''


[[File:Screen Shot 2021-10-05 at 1.32.40 PM.png|alt=|none|thumb|400x400px]]


* For more info on the plug-ins [https://help.okta.com/eu/en-us/Content/Topics/end-user/plugin-overview.htm click here]
==Open Applications==
 
* The Dashboard contains all of the links to applications that were accessible through the myRiverdale portal. To login to any of these applications simply click its icon.
==Opening an application from the dashboard==
* The Dashboard contains all of the links to applications that were accessible through the my.riverdale portal. To login to any of these applications simply click its icon.
[[File:Screen Shot 2021-10-05 at 1.38.24 PM.png|alt=|none|thumb|300x300px]]
[[File:Screen Shot 2021-10-05 at 1.38.24 PM.png|alt=|none|thumb|300x300px]]


* If you have not installed the Okta plugin, you will receive a prompt to do so.  
* If you have not installed the Okta plugin, you will receive a prompt to do so.
[[File:Screen Shot 2021-10-05 at 1.42.12 PM.png|alt=|none|thumb|300x300px]]
[[File:Screen Shot 2021-10-05 at 1.42.12 PM.png|alt=|none|thumb|300x300px]]


* The first time you login to an application you may be asked to enter your passphrase.  
* The first time you login to an application you may be asked to enter your passphrase.
[[File:Screen Shot 2021-10-05 at 1.45.57 PM.png|alt=|none|thumb|300x300px]]
[[File:Screen Shot 2021-10-05 at 1.45.57 PM.png|alt=|none|thumb|300x300px]]


* For more info on Okta Plugin, [https://help.okta.com/en/prod/Content/Topics/Browser-Plugin/browser-plugin-main.htm?cshid=ext_browser_plugin_main click here]
* For more info on Okta Plugin, [https://help.okta.com/en/prod/Content/Topics/Browser-Plugin/browser-plugin-main.htm?cshid=ext_browser_plugin_main click here]


==Organizing apps/Creating Tabs==
==Organizing Applications==
* The Dashboard view can be customized by rearranging the order in which apps appear or by creating '''Sections''' to organize apps under different headings. 


=== Creating Sections ===
* The Dashboard view can be customized by rearranging the order in which apps appear or by creating '''''Sections''''' to organize apps under different headings.
* Click the '''''+''''' next to the existing '''''Section'''''
* Then enter a '''''name''''' for the new section
* To add applications to the new section, simply drag/drop apps.
[[File:Screen Shot 2021-10-05 at 1.56.15 PM.png|alt=|none|thumb|300x300px]]
[[File:Screen Shot 2021-10-05 at 1.56.15 PM.png|alt=|none|thumb|300x300px]]


===Reordering applications===
===Drag and Reorder Applications===
* Simply click on the application you wish to move, and drag/drop it into the new position.
* Simply click on the application you wish to move, and drag/drop it into the new position.
[[File:Screen Shot 2021-10-05 at 2.00.41 PM.png|alt=|none|thumb|300x300px]]
[[File:Screen Shot 2021-10-05 at 2.00.41 PM.png|alt=|none|thumb|300x300px]]


===Creating a new tab===
===Hide Applications===
* Click the '''"+"''' next to the existing Section
* We recommend creating a section to store applications you don't need/use.
* Then enter a name for the new section
* To add applications to the new section, simply drag/drop apps
[[File:Screen Shot 2021-10-05 at 1.56.15 PM.png|alt=|none|thumb|300x300px]]


===Hiding applications===
===Change Application Settings===
* Click on the '''''three dots''''' '''''icon''''' in the upper right-hand corner of the application tile.
* If you want to launch an application automatically when you sign into myRiverdale
** Click on '''''General'''''
** Check the box '''''Automatically launch this app when I sign into Okta'''''
[[File:Screen Shot 2021-10-05 at 2.15.03 PM.png|alt=|none|thumb|300x300px]][[File:Screen Shot 2021-10-05 at 2.18.21 PM.png|alt=|none|thumb|300x300px]]


We recommend creating a tab to store applications you don't need/ use.
== Access Okta Mobile App ==
 
'''Do not use a web browser to access Okta on your mobile device.''' Instead, use the mobile applications for [https://itunes.apple.com/us/app/okta-mobile/id580709251?mt=8 iPad/iPhone] and [https://play.google.com/store/apps/details?id=com.okta.android.mobile.oktamobile Android] devices. Both apps are free.
 
===Changing a passphrase for an application===
#click on the "gear" icon in the upper right-hand corner of the application button
#enter the new passphrase
#click "Save"
 
[[File:gearicon2.png|thumbnail|400 px]]<br clear="all">


[[File:Change.png|thumbnail|400 px]]<br clear="all">
With the mobile app, users can access the applications in their '''''Dashboard''''' and reset their '''''Riverdale passphrase'''''.


* When you open the '''''Okta mobile app''''' for the first time, you'll be prompted to enter some log-in information: 
** For '''''Site name''''', enter "my.riverdale.edu"
** For '''''Username''''', enter your '''''Riverdale username'''''
** For '''''Password''''', enter your '''''Riverdale passphrase'''''
Note: ''Please note that the mobile application has been a little inconsistent in our testing. It does not always work correctly for all applications. We hope it will be improved in future versions.''


===Automatically launching applications when you sign-in to Okta:===
== For Info on Okta Dashboard ==
#click on the "gear" icon in the right-hand corner of the application button
* [https://help.okta.com/eu/en-us/Content/Topics/end-user/dashboard-overview.htm Okta Dashboard help guide]
#check the box that says "Automatically launch this app when I sign into Okta"
* [https://help.okta.com/eu/en-us/Content/Topics/end-user/dashboard-new-overview.htm Okta New Dashboard]
#click "Save"
[[File:Launch.png|thumbnail|400 px]]<br clear="all">
''For directions on how to add your own applications to the Okta dashboard, click''' '''[https://riverdale.okta.com/help/user/home#select-apps here]'''<br/>


==Need further help?==
==Need Further Help==
Okta provides some great help pages [https://riverdale.okta.com/help/user/home here]. You can also {{tsreq}}.<BR><BR>
Okta provides some great help pages [https://riverdale.okta.com/help/user/home here]. You can also {{tsreq}}.<BR><BR>

Latest revision as of 09:16, 5 August 2024

Howdoi Banner.png
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Learning Instruction Community
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SummaryAccess many of our RCS applications with a single log-on
AuthorMaintained by Jeremy Martinez
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.


MyRiverdale-logo.png now uses Okta.png
Okta is the software service that has replaced our previous myRiverdale (my.riverdale.edu) portal. It's now what you'll find when you visit my.riverdale.edu.

Access myRiverdale

Recommendations

We urge you to clear your web browser cache before visiting the new myRiverdale for the first time. See the instructions below for macOS, Windows, and all common web browsers.

Log in to myRiverdale

  • Go to my.riverdale.edu
  • Enter your Riverdale username and passphrase
  • Check the box next to Remember me if you want your credentials to be saved
  • Click Sign In

First Time Setup

If this is your first time logging in, you will be prompted to answer a few questions as part of the account creation process.

  1. Add a secondary email to use when resetting your passphrase, or check the box that says I have no secondary email address
  2. Click + Add Phone Number if you want the option to reset your passphrase via text message
  3. Choose a security question to answer if you forget your passphrase
  4. Choose a security image
  5. When you have finished these steps, click on the button that says Create Account in the lower right-hand corner of the screen.
  6. Now you have successfully created your account and will be logged into the application!

The Okta Dashboard

Understand the Dashboard

For an enhanced experience, the new dashboard also comes with a new Okta Browser Plugin. All existing capabilities of the plugin are available in the redesigned Okta Browser Plugin. Main changes include:

  • Tab sidebar moved to the left
  • Navigation changed

View Account Settings

  • Click on your name on the top right of the browser window
  • Click Settings
  • From here you can change your security question, change your security image, reset your Riverdale passphrase, and more.

Install the Okta plugin

With the Okta Browser Plugin you automatically initiate an Okta sign-in to a broad range of applications that would otherwise require you to manually enter your credentials. For more info click here.

  1. Click on the part of the message that says Install
  2. After starting the installation, follow the onscreen instructions for your operating system and browser
  3. When the installation is complete, restart your web browser
  4. If you use more than one browser, you will need to install the plug-in in each browser
  5. For more info on the plug-ins click here.

Note: Each web browser has its own slightly different method of installing the plug-in.

Open Applications

  • The Dashboard contains all of the links to applications that were accessible through the myRiverdale portal. To login to any of these applications simply click its icon.
  • If you have not installed the Okta plugin, you will receive a prompt to do so.
  • The first time you login to an application you may be asked to enter your passphrase.

Organizing Applications

Creating Sections

  • The Dashboard view can be customized by rearranging the order in which apps appear or by creating Sections to organize apps under different headings.
  • Click the + next to the existing Section
  • Then enter a name for the new section
  • To add applications to the new section, simply drag/drop apps.

Drag and Reorder Applications

  • Simply click on the application you wish to move, and drag/drop it into the new position.

Hide Applications

  • We recommend creating a section to store applications you don't need/use.

Change Application Settings

  • Click on the three dots icon in the upper right-hand corner of the application tile.
  • If you want to launch an application automatically when you sign into myRiverdale
    • Click on General
    • Check the box Automatically launch this app when I sign into Okta

Access Okta Mobile App

Do not use a web browser to access Okta on your mobile device. Instead, use the mobile applications for iPad/iPhone and Android devices. Both apps are free.

With the mobile app, users can access the applications in their Dashboard and reset their Riverdale passphrase.

  • When you open the Okta mobile app for the first time, you'll be prompted to enter some log-in information:
    • For Site name, enter "my.riverdale.edu"
    • For Username, enter your Riverdale username
    • For Password, enter your Riverdale passphrase

Note: Please note that the mobile application has been a little inconsistent in our testing. It does not always work correctly for all applications. We hope it will be improved in future versions.

For Info on Okta Dashboard

Need Further Help

Okta provides some great help pages here. You can also submit a tech support request.

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