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Create Tech Support Tickets: Difference between revisions
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#If you are submitting a ticket for an asset assigned to yourself, simply select it from the Quick Tickets section. | #If you are submitting a ticket for an asset assigned to yourself, simply select it from the Quick Tickets section. | ||
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Doing so will open the Ticket Wizard. Here you can choose the problem category that best describes the issue you're experiencing. Choose from the displayed list, or type in the search bar and if it is in our database, the description will auto populate. Select Issue not listed if you cant find your specific problem in this list. | Doing so will open the Ticket Wizard. Here you can choose the problem category that best describes the issue you're experiencing. Choose from the displayed list, or type in the search bar and if it is in our database, the description will auto populate. Select Issue not listed if you cant find your specific problem in this list. | ||