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Get remote tech support: Difference between revisions
→Level 4: If the device damage and/or we can't fix it remotely
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* Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us. | * Step 2: We'll ship you a device with a return shipping label and ask you to use the shipping box to return your damaged device to us. | ||
===How to get Asset and/or Serial info=== | |||
* Asset numbers are located on the barcode affixed to the back or bottom of a school-owned device, they are typically 4-5 digits. | |||
* For the serial number on macOS go to the Apple Menu > About This Mac and the serial number will be at the bottom above the System Report... and Software Update... buttons. | |||
* For the serial number on iOS devices, go to Settings > General > About, and the serial number will be under the model number. | |||