Get answers to my Lower School parent's remote learning questions
 | FAQ for helping lower school parents with remote learning |
|---|---|
 | Intended for Parents |
 | Categorized under Classroom Technology and Systems and Remote Learning |
 | Maintained by Vanessa Vazquez |
 | Up-to-date for the 2021-2022 school year. |
How do we login to my child’s Chromebook?
Your 3rd, 4th or 5th grade students should login to their Chromebook using their RCS credentials (username and passphrase).
**Please note that only RCS Accounts can login to RCS Chromebooks and PK-2nd grade students do not have RCS Accounts
How do we access the Remote Learning Schedule document on my child’s device?
Students can access the Remote Learning Schedule (RLS) documents by signing into either Seesaw or Schoology, depending on the grade level.
How do we get the Lexia Core 5, Dreambox and Clever credentials for my child?
We are in the process of streamlining how you access all of these programs. We will be communicating with families in the coming days on how to login. Please note these programs are supplementary resources and are meant to be optional for 1st - 5th grade students. We will update this entry when new information is available.
Is our RCS device setup to do Zoom meetings?
All RCS distributed Chromebooks and iPads have the zoom app pre-installed. You can locate the Zoom application on the iPad home screen. This article provides step by step instructions on how to join a zoom meeting from your child’s chromebook.
How do we access my child’s RCS Account on a device we own?
Your 3rd, 4th and 5th grade child can access their RCS Account by opening an Internet browser and going to https://my.riverdale.edu. For more information on what resources they have available on their Riverdale page, read our how do I article on accessing digital learning platforms.
How do we get more help?
There are several ways that you can get in touch with us if you or your student(s) are having problems accessing their lessons or our digital tools:
- Email us at support-ticket@riverdale.edu
- Leave us a very clear voicemail at 347.913.3123 indicating who you are, your contact details, and the issue at hand
In both cases, your request will go into our support queue and we’ll get back to you as quickly as possible.
Issues logging into Clever?
Sometimes there are too many Clever tabs open in Safari. Please close all open tabs and then try logging into Clever again. See instruction below for closing safari tabs on an iPad.
