View source for Fix "Hold for Authentication" when printing

{{abox
 | name          = Fix "Hold for Authentication" when printing?
 | summary       = This page describes how to fix a common printing error. 
 | for_employees = Yes
 | for_students  = Yes
 | for_parents   = 
 | cat1          = RCS Software and Services
 | cat2          =
 | maintained    = KS
 | year          = 2021-2022
}}
The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase on your Mac OS computer or the saved password in Credential Manager on your Windows computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.

== Have you ever seen this? ==
[[File:HoldForAuthentication.png|450 px]]

== What does "hold for authentication" mean? ==
This message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.

== How do I fix this? macOS ==
If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain passphrase through the Self Service app.
# Open the Self Service app and log in with your RCS credentials
# Select the "Keychain" Category on the right
# Click the "Update RCS-Print Keychain passphrase" policy
# Follow the prompts for Username, Passphrase, and laptop password
# Your printing keychain passphrase is now updated

== Windows 10 ==
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to Icons in the top right) 
# Under Windows Credentials click on '''carbon''', then click '''edit'''
# Change your passphrase and click Save.