Understand Account Lifecycles: Difference between revisions

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{{abox
{{abox
  | name          = New User Accounts
  | name          = New User Accounts
  | summary      =  
  | summary      = Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
  | for_employees = Y
  | for_employees = Y
  | for_students  =  
  | for_students  =  
  | for_parents  =  
  | for_parents  =  
  | cat1          =   
  | cat1          =  RCS Software and Services
  | cat2          =
  | cat2          =
  | maintained    = RS
  | maintained    = RS
  | year          = 2016-2017
  | year          = 2019-2020
}}
}}


To request an account for new incoming employee, please open a ticket @ https://support.riverdale.edu
===Overall Process for New Hires===


=== Overall Process for New Hires ===
#New employee submits a signed contract to the Finance Office
# New employee submits a signed contract to the Finance Office
#HR creates Veracross record for new employee
# HR completes a “New Employees” Google Form
#Registrar reviews the record and enters information into Veracross (Ex:schedule)
# Registrar enters new employee information into the system (based on "New Employees" Form)
#Technology department is automatically notified of the new Employee record when the script runs overnight
# Technology department is automatically notified of the new Employee record when the script runs overnight
#Technology department creates accounts for new employee (excluding phone extensions)
# Technology department creates accounts for new employee (excluding phone extensions)
#Technology department will send account information to the new hire
# Technology department will send account information to the new hire and/or primary department chair/supervisor


=== New Faculty Members Automatically Get the Following ===
===New Faculty Members Automatically Get the Following===
* Active Directory Account (computer logon, WiFi, WHD, Schoology, and MyRiverdale access)
 
* Google Account (GMail, Calendars, Drive, Groups, etc.)
*Active Directory account (WiFi, Okta, printing)
* Moodle account: learning.riverdale.edu
*Google Account (GMail, Calendars, Drive, Groups, etc.)
* A listing in our Emergency Notification System
*Schoology account: learning.riverdale.edu
* VoiceMail-only phone extension with VoiceMail-to-Email enabled
*A listing in our Emergency Notification System
*VoiceMail-only phone extension with VoiceMail-to-Email enabled
 
===New Employees that are Hired During the School Year===
 
#Open a ticket @ https://support.riverdale.edu
#Select '''Tech Support (Exact)'''
#Select '''Need Something New?'''
#Select '''New account creation request'''
 
===New Students for Upcoming Academic Year===
 
*Students enrolled for the coming school year will have accounts created automatically.
*This is typically done in the middle of August
 
=== When an Employee Leaves Riverdale ===
We ask the supervisor to fill out a ticket so we can process the departing account:
# Log into ''support.riverdale.edu''
# Choose '''Tech Support (Exact)'''
# Choose '''Account Issue'''
# Choose '''Departing Employee'''
# Please fill out the questionnaire. This creates the ticket so we can process the departing employee's account properly.
 
{{SS}}

Revision as of 15:37, 7 February 2020

This article is...
Summary.pngHiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well.
IntendedE.pngIntended for
Employees
Categories.pngCategorized under
RCS Software and Services
RS.jpgMaintained by
Rob Shin
2019-2020.pngin need of review.



Overall Process for New Hires

  1. New employee submits a signed contract to the Finance Office
  2. HR creates Veracross record for new employee
  3. Registrar reviews the record and enters information into Veracross (Ex:schedule)
  4. Technology department is automatically notified of the new Employee record when the script runs overnight
  5. Technology department creates accounts for new employee (excluding phone extensions)
  6. Technology department will send account information to the new hire

New Faculty Members Automatically Get the Following

  • Active Directory account (WiFi, Okta, printing)
  • Google Account (GMail, Calendars, Drive, Groups, etc.)
  • Schoology account: learning.riverdale.edu
  • A listing in our Emergency Notification System
  • VoiceMail-only phone extension with VoiceMail-to-Email enabled

New Employees that are Hired During the School Year

  1. Open a ticket @ https://support.riverdale.edu
  2. Select Tech Support (Exact)
  3. Select Need Something New?
  4. Select New account creation request

New Students for Upcoming Academic Year

  • Students enrolled for the coming school year will have accounts created automatically.
  • This is typically done in the middle of August

When an Employee Leaves Riverdale

We ask the supervisor to fill out a ticket so we can process the departing account:

  1. Log into support.riverdale.edu
  2. Choose Tech Support (Exact)
  3. Choose Account Issue
  4. Choose Departing Employee
  5. Please fill out the questionnaire. This creates the ticket so we can process the departing employee's account properly.

Articles that use this template are

</noinclude>

Other articles about Software and Services: