Understand Account Lifecycles: Difference between revisions
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{{abox | |||
| name = New User Accounts | |||
| summary = Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well. | |||
| for_employees = Y | |||
| for_students = | |||
| for_parents = | |||
| cat1 = RCS Software and Services | |||
| cat2 = | |||
| maintained = RS | |||
| year = 2019-2020 | |||
}} | |||
=== Overall Process for New Hires === | ===Overall Process for New Hires=== | ||
=== New Faculty Members Automatically Get the Following === | #New employee submits a signed contract to the Finance Office | ||
* Active Directory | #HR creates Veracross record for new employee | ||
* Google Account (GMail, Calendars, Drive, Groups, etc.) | #Registrar reviews the record and enters information into Veracross (Ex:schedule) | ||
* | #Technology department is automatically notified of the new Employee record when the script runs overnight | ||
* A listing in our Emergency Notification System | #Technology department creates accounts for new employee (excluding phone extensions) | ||
* VoiceMail-only phone extension with VoiceMail-to-Email enabled | #Technology department will send account information to the new hire | ||
===New Faculty Members Automatically Get the Following=== | |||
*Active Directory account (WiFi, Okta, printing) | |||
*Google Account (GMail, Calendars, Drive, Groups, etc.) | |||
*Schoology account: learning.riverdale.edu | |||
*A listing in our Emergency Notification System | |||
*VoiceMail-only phone extension with VoiceMail-to-Email enabled | |||
===New Employees that are Hired During the School Year=== | |||
#Open a ticket @ https://support.riverdale.edu | |||
#Select '''Tech Support (Exact)''' | |||
#Select '''Need Something New?''' | |||
#Select '''New account creation request''' | |||
===New Students for Upcoming Academic Year=== | |||
*Students enrolled for the coming school year will have accounts created automatically. | |||
*This is typically done in the middle of August | |||
=== When an Employee Leaves Riverdale === | |||
We ask the supervisor to fill out a ticket so we can process the departing account: | |||
# Log into ''support.riverdale.edu'' | |||
# Choose '''Tech Support (Exact)''' | |||
# Choose '''Account Issue''' | |||
# Choose '''Departing Employee''' | |||
# Please fill out the questionnaire. This creates the ticket so we can process the departing employee's account properly. | |||
{{SS}} |
Revision as of 15:37, 7 February 2020
Hiring a new employee? Go to the section of this document that corresponds with his/her start date. Wondering about a new/visiting/exchange student? Those details are here as well. | |
Intended for Employees | |
Categorized under RCS Software and Services | |
Maintained by Rob Shin | |
in need of review. |
Overall Process for New Hires
- New employee submits a signed contract to the Finance Office
- HR creates Veracross record for new employee
- Registrar reviews the record and enters information into Veracross (Ex:schedule)
- Technology department is automatically notified of the new Employee record when the script runs overnight
- Technology department creates accounts for new employee (excluding phone extensions)
- Technology department will send account information to the new hire
New Faculty Members Automatically Get the Following
- Active Directory account (WiFi, Okta, printing)
- Google Account (GMail, Calendars, Drive, Groups, etc.)
- Schoology account: learning.riverdale.edu
- A listing in our Emergency Notification System
- VoiceMail-only phone extension with VoiceMail-to-Email enabled
New Employees that are Hired During the School Year
- Open a ticket @ https://support.riverdale.edu
- Select Tech Support (Exact)
- Select Need Something New?
- Select New account creation request
New Students for Upcoming Academic Year
- Students enrolled for the coming school year will have accounts created automatically.
- This is typically done in the middle of August
When an Employee Leaves Riverdale
We ask the supervisor to fill out a ticket so we can process the departing account:
- Log into support.riverdale.edu
- Choose Tech Support (Exact)
- Choose Account Issue
- Choose Departing Employee
- Please fill out the questionnaire. This creates the ticket so we can process the departing employee's account properly.
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