Difference between revisions of "Get started with tech at RCS? (for MS students)"

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#When the installation is complete, restart the browser.
#When the installation is complete, restart the browser.


==Campus Tech Support==
==Tech Support==


Have a question about technology?  Try the following:
Have a question about technology?  Try the following:
Line 61: Line 61:
*For more information about tech help, go [[Get help?|here]].
*For more information about tech help, go [[Get help?|here]].
*For more information about available software, go [[Enroll in Self Service|here]].
*For more information about available software, go [[Enroll in Self Service|here]].
*For more information on remote tech support, go [[Get remote tech support|here]].

Revision as of 20:33, 15 June 2020

This article is...
Summary.pngThe information here will guide you through the process of setting up your RCS Account and your laptop.
IntendedSP.pngIntended for
Students and Parents
Categories.pngCategorized under
RCS software and services
MR.jpgMaintained by
Matt Ringh
2019-2020.pngin need of review.


The information here will guide you through the process of setting up your RCS account and your laptop. If you have any questions that are not answered here, please contact us at support-ticket@riverdale.edu.

RCS Account Setup

The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.

Step 1: Logon

Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 

Step 2: Change your passphrase

After logging in you will be prompted to change your passphrase. We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in.

The passphrase must:

  • contain 12 or more characters (we recommend longer than the minimum length)
  • not contain your first name, last name or username
  • be different from a previous passphrase you've used at RCS
  • contain at least one lowercase letter, uppercase letter, digit

Step 3: Setup account

Oktasetup.png

​ Follow the prompts to

  1. Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
  2. Add your mobile phone number if you want the option to reset your passphrase via text message.
  3. Choose a security question to answer if you forget your passphrase.
  4. Choose a security image.

When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!

Okta Plug-In Installation

You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.

OKTA Banner.png
  1. The plug-in must be installed for the software to operate.
  2. Click on the part of the message that says "click here to install".
  3. Start the installation and follow the onscreen instructions.
  4. When the installation is complete, restart the browser.

Tech Support

Have a question about technology?  Try the following:

  • Submit a tech request to Web Help Desk at support.riverdale.edu.
  • Email us at support-ticket@riverdale.edu  
  • Call x50 from any campus phone.
  • For more information about tech help, go here.
  • For more information about available software, go here.
  • For more information on remote tech support, go here.