Get Started with Tech at RCS (LS Students): Difference between revisions

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All Lower School students will be issued a device to keep at home in the event that a cohort, class or the school needs to quarantine.  Students in Grade 3, 4, and 5 will receive a technology orientation during the first weeks of school to ensure all students are able to access their accounts throughout the year. Families of students in Grade PK - 2 will receive a technology orientation to review in the event their child need to quarantine throughout the school year.
'''We ask that all RCS families submit a technology pledge upon receiving their devices.'''  You can find our technology pledge below, or [https://docs.google.com/forms/d/e/1FAIpQLScBhd6MzewM18gPl3O8ZRQp7R4VtJKeGEUdJeBFgKTQBuLS7Q/viewform?usp=sf_link by clicking here.]
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]
=='''Pre-K - Grade 2'''==
===Equipment===
'''Pre-K to Kindergarten''' students will be issued an iPad with a charging cable to keep at home in the event we need to transition to remote learning.
'''1st and 2nd Grade''' classes will be issued an iPad with a charging cable.  While charging cables can stay at home, the iPad will travel to and from school on a daily basis. Pre-K to Grade 2 students will use a Clever badge, in conjunction with the Clever app to log in to their devices.
===How to Login to Clever===
The Clever badge along with the Clever App will give your student access to all of the learning platforms they will use throughout the school year. This Badge can be used by your child to logon to our systems without having to remember or type a username and passphrase.  All students will be provided with a printed version of their Badge during device distribution. You can also scan a digital copy of the badge if you have one available, by holding your phone with the Badge open, up to the camera on your iPad/Chromebook.
If you need a replacement of your child's Clever badge please request one by emailing us at support-ticket@riverdale.edu.
====How to login====
#'''Open Clever'''<br>Open the Clever app and sign in using your Clever Badge
#'''Logon'''<br>Hold your Badge to the camera.  You can also scan the Badge by holding your phone - with the Badge open - up to the camera.  We encourage families to keep their Clever app stored in a safe accessible location for student to use
=='''Grades 3 - 5'''==
===Equipment===
All '''3rd to 5th Grade''' Homebase classes will have a cart of Chromebooks stored in their classrooms, and students will be assigned a device at the beginning of the year.  All 3rd to 5th Grade students will have an additional device sent home during the first weeks of school in the event they need to quarantine.  These students will also receive login credentials to access their devices during the first weeks of school. 
===How to Login - Google Credentials===
All 3rd to 5th grade students will use their Riverdale credentials to log in to their Chromebooks both at school and at home. Student logins consist of their first initial of their first name, their last name, and the graduation year @Riverdale.edu. 
=='''Digital Learning Platforms'''==
'''All students''' will have access to a variety of Digital Learning Platforms to use throughout the school year.  For detailed information on how to login to these platforms please review our  [[Access my LS child’s digital Learning Platforms#Early Learning|LS Digital Learning Platforms article]]
=='''Use the device for Remote Learning'''==
Please review our [[Help my lower school child with remote learning|help my lower school child with remote learning]] article for practical information about HOW your child will use their device for remote learning, and how you can support them.
=='''Device Replacement and Repair Policy'''==
If a device is lost, stolen or destroyed/damaged beyond repair while off-campus (including at home and during transit to/from school), the family will be responsible for the full replacement cost of:
*$473 for an iPad
*$430 for a Chromebook.
We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgement ask families to pay for the repair or a device replacement.
Families are responsible for replacing broken chargers with the equivalent OEM (Apple or Lenovo) product ([mailto:support-ticket@riverdale.edu contact us for details] if you find yourself in that situation). If there is a manufacturing defect or other non-user issue, we will investigate and determine the best course of action.
=='''Care for your Lower School child's iPad or Chromebook'''==
For more information about how to care and maintain your device working properly please review our [[Care for my lower school child's iPad or Chromebook?|detailed help article.]]
=='''Web filtering & Content'''==
For the safety and security of our students, all devices managed by Riverdale are closely monitored using GoGuardian software.  Parents have access to this data by using GoGuardian Parent. For more information on how to set up an account with GoGuardian Parent, review our [[Use GoGuardian Parent|detailed help article]].
=='''Technology Orientation'''==
===Pre-K - 2===
The following technology orientation has been compiled to assist you in supporting your child in the event they need to quarantine.
[https://docs.google.com/presentation/d/1N0edlnoGXJAviR0EpH4CiuicjtXSpnC3P2csRBfJVo4/edit#slide=id.g8fb8c51ebc_0_100 Pre-K - Grade 2 Technology Orientation]
===Grades 3 - 5===
Students in Grade 3, 4, and 5 will receive a technology orientation during the first weeks of school to ensure all students are able to access their accounts throughout the year. The following technology orientation has been compiled to assist you in supporting your child in the event they need to quarantine.
[https://docs.google.com/presentation/d/1Y9nXjCcqQM1tH1JlBYzRj3XaMatb_JuYIbFl5SUpQVM/edit#slide=id.g8fb8c51ebc_0_100 Grade 3 Technology Orientation]
[https://docs.google.com/presentation/d/1_083tNq9_slciNlGAdLSJwiFUM8xT8P_4sqPxBiLjjY/edit#slide=id.g81ef208d7a_0_0 Grade 4 - 5 Technology Orientation]
=='''Technology Pledge'''==
We ask that all families submit a technology pledge upon receiving their RCS issued device.     
You can access our technology pledge through the technology orientation, or [https://docs.google.com/forms/d/e/1FAIpQLScBhd6MzewM18gPl3O8ZRQp7R4VtJKeGEUdJeBFgKTQBuLS7Q/viewform?usp=sf_link by clicking this link.]   
==FAQ==
Have questions? We have answers! Review our [[Get answers to my Lower School parent's remote learning questions|How Do I article]] that provides additional insight regarding Remote learning.
<!--
ALL INFO BELOW THIS WAS USED FROM MARCH 2020 - JUNE 2021
The information here will guide you through the process of setting up your RCS account and your laptop.  
The information here will guide you through the process of setting up your RCS account and your laptop.  
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
If you have any questions that are not answered here, please contact us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].
==Grades PK - 2==
===All ===
===Clever Badge===
The Clever badge along with the Clever App, will give your student access to all of the learning platforms needed for Remote Learning. This Badge can be used by your child to logon to our systems without having to remember or type a username and passphrase.  We strongly suggest you make a printed version of the Badge as your child will need it each time they access any learning platforms used for remote learning. If you don’t have a printer,


== RCS Account Setup ==
*you could have a photo printing service make a 3x5 photo and mail it to you
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.
*you can scan the Badge by holding your phone - with the Badge open - up to the camera on your iPad/Chromebook


===Step 1: Logon===
You should have received your child's Clever badge via email from the Technology Department. If you have not received, or need a replacement of your child's Clever badge please request one by emailing us at support-ticket@riverdale.edu.
Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 


===Step 2: Change your passphrase===
===Written Instructions===
After logging in you will be prompted to change your passphrase. We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in.


The passphrase must:
#'''Open Clever'''<br>Open the Clever app and sign in using your Clever Badge
*contain 12 or more characters (we recommend longer than the minimum length)
#'''Logon'''<br>Hold your Badge to the camera.  You can also scan the Badge by holding your phone - with the Badge open - up to the camera.  We strongly suggest you make a printed version of the Badge as your child will need it each time they access any learning platforms needed for remote learning.
*not contain your first name, last name or username
#'''Select desired app'''<br>Once signed in, click the desired app.  You will be prompted to open the desired app
*be different from a previous passphrase you've used at RCS
*contain at least one lowercase letter, uppercase letter, digit


===Step 3: Setup account===
==Grades 3 - 5==
[[File:Oktasetup.png|400 px|right]]
The following instructions will guide you step-by-step in setting up your RCS account and installing necessary web browser plug-ins.
​
Follow the prompts to
#Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
#Add your mobile phone number if you want the option to reset your passphrase via text message.
#Choose a security question to answer if you forget your passphrase.
#Choose a security image.


When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!
===New Device Unboxing===
Welcome to your new Lenovo 500e Chromebook!  Watch this short video to learn more about your new device!<br>
[[File:Chromebook Unboxing V3.mp4]]
 
===New User Passphrase Setup===
'''Please complete these steps on a device OTHER than your child's Chromebook.'''
 
====Video Instructions====
[[File:LS New User PW Reset.mp4|thumb|alt=|none]]
 
====Written Instructions====
On a device other than your child's Chromebook:
 
#Logon: Go to https://my.riverdale.edu and enter your "RCS Username" and "passphrase". 
#Change your passphrase: We strongly encourage you to make a long passphrase that contains multiple words that are meaningful to you with a few digits thrown in. The passphrase must:
##contain 12 or more characters (we recommend longer than the minimum length)
##contain at least one lowercase letter, uppercase letter, digit
##not contain your first name, last name or username
##be different from a previous passphrase you've used at RCS
#Follow the prompts to:
##Add a secondary email address to use when resetting your passphrase, or check the box that says "I have no secondary email address".
##Add your mobile phone number if you want the option to reset your passphrase via text message.
##Choose a security question to answer if you forget your passphrase.
##Choose a security image.
 
<br />[[File:Oktasetup.png|400 px|right]]When you have finished these steps, click on the button that says "Create Account" in the lower right-hand corner of the screen. This will complete the account creation process!
<br clear="all">
<br clear="all">


==Okta Plug-In Installation==
===Login to your new Chromebook===
Using the RCS Username and passphrase you just setup, login to your your new device
 
===Okta Plug-In Installation===
You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.
You may see a message that asks you to install an Okta browser plug-in the first time you log in to your RCS account.


:[[File:OKTA Banner.png|600 px]]<br clear="all">
:[[File:OKTA Banner.png|600 px]]


#The plug-in must be installed for the software to operate.
#The plug-in must be installed for the software to operate.
Line 50: Line 149:
#When the installation is complete, restart the browser.
#When the installation is complete, restart the browser.


==Google 2-Step Verification==
<br />
Login to your Google Email. To ensure the safety/privacy of our school & it's employees we require all faculty and staff to enable 2-step authentication on their email address.  [https://myaccount.google.com/signinoptions/two-step-verification/enroll-welcome 2-Step Verification] requires you to KNOW something (the passphrase you already use) and HAVE something (typically your cell phone) in order to access your account.
==Technology Orientation==
 
Technology Orientation is ready to be completed by Lower School students and families.  
# Click on the Gmail icon
# Login to your account using your RCS username and NEW passphrase
# You will be prompted to enable 2-step authentication.  Follow the procedures provided by Google to enable 2-step authentication
 
Please send an email to your department chair or supervisor so they know you can access our systems.
 
== Laptop Request ==
 
=== Full-time, Part-time teachers, Assistant Teachers, Administrators, Administrative staff ===
Please [https://docs.google.com/forms/d/e/1FAIpQLSfoPmLrOHthD9YDlURwcrh89dc7bOhiI3Iqg-S1qAuTz8_udw/viewform?usp=sf_link '''fill out our New Faculty Laptop Request Form'''], using your RCS Account, to indicate what device you prefer to use in your new role. 
 
Here are some things you should consider prior to choosing your device:
* The vast majority of our employees are MacBook or Chromebook users.
* If after you have begun using a device you find it does NOT fit your needs, we are happy to swap your device out for another that DOES.
* Below is a breakdown of what devices are predominately used by students within each division:
{| class="wikitable"
|-
! Division !!Grades !!Devices
|-
| Lower School ||3-5 ||1 to 1 Chromebook
|-
| Middle School ||6-8 ||1 to 1 Chromebook
|-
| Upper School ||9-12 ||BYOD (Bring Your Own Device) <br />Most students have Apple MacBooks and a handful of students have Windows PC's
|}
 
=== Finance, Security, Maintenance, Housekeeping, Grounds, Coaching, or other staff positions    ===
At this time, we do not automatically provide laptops to some employees. If you are in need of one to fulfill your job obligations, please contact your supervisor.
 
== New Faculty Tech Orientation: 2019 ==
RCS has a variety of programs and procedures that are important for all members of our community to be familiar with.  We will be hosting two sessions in August, one for new Lower School faculty and one for new Middle School/Upper School faculty.  


=== Full-time faculty, Part-time faculty, Assistant Teachers  ===
*Select the orientation that corresponds with you child's grade level
Trainings which will take place:
*Review the slides with you child and watch the embedded videos
* Lower School - Monday, August 19th, in the afternoon, as the last part of full day LS New Faculty Orientation (River Campus).
*Complete the Technology Pledge at the end of the slideshow by submitting a response to the corresponding Google form.
* Middle School/Upper School - Wednesday, August 21st, from 8:30am to 10:30am in the Mayo Lab (Hill Campus).


=== Administrators, Administrative staff, and other staff positions ===
[https://docs.google.com/presentation/d/1N0edlnoGXJAviR0EpH4CiuicjtXSpnC3P2csRBfJVo4/edit?usp=sharing Pre-K to 2nd Grade Orientation]
Sign up for a one on one training session with someone from the technology department by emailing us at [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu].


== Security Settings ==
[https://docs.google.com/presentation/d/1Y9nXjCcqQM1tH1JlBYzRj3XaMatb_JuYIbFl5SUpQVM/edit?usp=sharing 3rd Grade Orientation]


Riverdale requires that you complete the following security measures upon laptop setup.
[https://docs.google.com/presentation/d/1_083tNq9_slciNlGAdLSJwiFUM8xT8P_4sqPxBiLjjY/edit?usp=sharing 4th and 5th Grade Orientation]


'''On a Mac'''
===FAQ's===
* Enable [https://support.apple.com/en-us/HT205362 Find my iPhone/iPad/Mac].
Below are some frequently asked questions regarding Technology Orientation.
* You can check the activation lock status of any iPhone or iPad by clicking [https://www.icloud.com/activationlock/ here].


'''On a PC'''
====I cannot see my child's courses in Schoology.  Should we have an access code for the course?====
- We have hidden student courses in Schoology until Friday, August 21st. After Friday you will see your students courses populate automatically.


*Go to https://preyproject.com/download<br>
==Digital Learning Platforms==
*Click "Get Started"
The following are digital learning platforms that have been used across the lower school. For detailed information on how to login to these platforms please review our detailed [https://howdoi.riverdale.edu/wiki/Help_my_lower_school_child_with_remote_learning#Digital_Learning_Platforms LS Digital Learn ing Platforms article]
*Create a Prey account
<br />
*Download Prey
*Choose the download for Windows (XP and up)
*Install the downloaded software package


'''On a ChromeBook'''
==Content Filtering==
For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.


*All RCS issued ChromeBooks have GoGuardian. No setup necessary.
==Apps, add-on’s or extensions==
Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, please {{tsreq}} to the Technology Department.<br />
==Troubleshooting/Device Repair==
If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu''' ''' We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.


== Campus Tech Support ==
If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:


Have a question about technology?  Try the following:
*Please {{tsreq}}
* Submit a tech request to Web Help Desk at [https://support.riverdale.edu support.riverdale.edu].
*The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
* Email us at '''[mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]'''  
*Once your replacement is received, please make sure to check the following:
* Call x50 from any campus phone.
**The device turns on
* For more information about tech help, go [[Get help?|here]].
**The device connects to the internet
* For more information about available software, go [[Enroll in Self Service|here]].
*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at [[Mailto:support-ticket@riverdale.edu|support-ticket@riverdale.edu]] -->

Revision as of 11:04, 20 September 2021

This article is...
Summary.pngThe information here will guide you through the process of setting up your RCS Account and your laptop.
IntendedSP.pngIntended for
Students and Parents
Categories.pngCategorized under
RCS Software and Services
VV.jpgMaintained by
Vanessa Vazquez
2021-2022.pngin need of review.



All Lower School students will be issued a device to keep at home in the event that a cohort, class or the school needs to quarantine. Students in Grade 3, 4, and 5 will receive a technology orientation during the first weeks of school to ensure all students are able to access their accounts throughout the year. Families of students in Grade PK - 2 will receive a technology orientation to review in the event their child need to quarantine throughout the school year.

We ask that all RCS families submit a technology pledge upon receiving their devices. You can find our technology pledge below, or by clicking here.

If you have any questions that are not answered here, please contact us at support-ticket@riverdale.edu

Pre-K - Grade 2

Equipment

Pre-K to Kindergarten students will be issued an iPad with a charging cable to keep at home in the event we need to transition to remote learning.

1st and 2nd Grade classes will be issued an iPad with a charging cable. While charging cables can stay at home, the iPad will travel to and from school on a daily basis. Pre-K to Grade 2 students will use a Clever badge, in conjunction with the Clever app to log in to their devices.

How to Login to Clever

The Clever badge along with the Clever App will give your student access to all of the learning platforms they will use throughout the school year. This Badge can be used by your child to logon to our systems without having to remember or type a username and passphrase. All students will be provided with a printed version of their Badge during device distribution. You can also scan a digital copy of the badge if you have one available, by holding your phone with the Badge open, up to the camera on your iPad/Chromebook.

If you need a replacement of your child's Clever badge please request one by emailing us at support-ticket@riverdale.edu.

How to login

  1. Open Clever
    Open the Clever app and sign in using your Clever Badge
  2. Logon
    Hold your Badge to the camera. You can also scan the Badge by holding your phone - with the Badge open - up to the camera. We encourage families to keep their Clever app stored in a safe accessible location for student to use

Grades 3 - 5

Equipment

All 3rd to 5th Grade Homebase classes will have a cart of Chromebooks stored in their classrooms, and students will be assigned a device at the beginning of the year. All 3rd to 5th Grade students will have an additional device sent home during the first weeks of school in the event they need to quarantine. These students will also receive login credentials to access their devices during the first weeks of school.

How to Login - Google Credentials

All 3rd to 5th grade students will use their Riverdale credentials to log in to their Chromebooks both at school and at home. Student logins consist of their first initial of their first name, their last name, and the graduation year @Riverdale.edu.

Digital Learning Platforms

All students will have access to a variety of Digital Learning Platforms to use throughout the school year. For detailed information on how to login to these platforms please review our LS Digital Learning Platforms article

Use the device for Remote Learning

Please review our help my lower school child with remote learning article for practical information about HOW your child will use their device for remote learning, and how you can support them.

Device Replacement and Repair Policy

If a device is lost, stolen or destroyed/damaged beyond repair while off-campus (including at home and during transit to/from school), the family will be responsible for the full replacement cost of:

  • $473 for an iPad
  • $430 for a Chromebook.

We purchase accidental damage coverage and most broken screens and other minor issues will be covered under those policies. If the damage is beyond the scope of those policies we will at our discretion and best judgement ask families to pay for the repair or a device replacement.

Families are responsible for replacing broken chargers with the equivalent OEM (Apple or Lenovo) product (contact us for details if you find yourself in that situation). If there is a manufacturing defect or other non-user issue, we will investigate and determine the best course of action.

Care for your Lower School child's iPad or Chromebook

For more information about how to care and maintain your device working properly please review our detailed help article.

Web filtering & Content

For the safety and security of our students, all devices managed by Riverdale are closely monitored using GoGuardian software. Parents have access to this data by using GoGuardian Parent. For more information on how to set up an account with GoGuardian Parent, review our detailed help article.

Technology Orientation

Pre-K - 2

The following technology orientation has been compiled to assist you in supporting your child in the event they need to quarantine.

Pre-K - Grade 2 Technology Orientation

Grades 3 - 5

Students in Grade 3, 4, and 5 will receive a technology orientation during the first weeks of school to ensure all students are able to access their accounts throughout the year. The following technology orientation has been compiled to assist you in supporting your child in the event they need to quarantine.

Grade 3 Technology Orientation

Grade 4 - 5 Technology Orientation

Technology Pledge

We ask that all families submit a technology pledge upon receiving their RCS issued device.

You can access our technology pledge through the technology orientation, or by clicking this link.

FAQ

Have questions? We have answers! Review our How Do I article that provides additional insight regarding Remote learning.


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