Get remote tech support: Difference between revisions
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===Phone/Email based=== | ===Phone/Email based=== | ||
If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa submit a tech support ticket] or email [mailto:tech-support@riverdale.edu tech-support@riverdale.edu] and we will respond as soon as we can. Please be sure to include your preferred method of contact. | If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa '''submit a tech support ticket'''] or email [mailto:tech-support@riverdale.edu '''tech-support@riverdale.edu'''] and we will respond as soon as we can. Please be sure to include your preferred method of contact. | ||
'''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | '''Note:''' If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed. | ||
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===Remote control=== | ===Remote control=== | ||
If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support Chrome Remote Desktop]. | If we need to be hands-on (i.e. control your computer) we will ask you to use [https://remotedesktop.google.com/support '''Chrome Remote Desktop''']. | ||
For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the [https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en Documentation provided by Google]. | For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the [https://support.google.com/chrome/answer/1649523?co=GENIE.Platform%3DDesktop&hl=en '''Documentation provided by Google''']. | ||
Revision as of 11:27, 10 March 2020
 | This page is intended for students and faculty during scheduled remote learning at Riverdale. |
|---|---|
 | Intended for Employees, Students and Parents |
 | Categorized under Classroom Technology and Systems |
| File:.jpg | Maintained by nobody :( |
 | in need of review. |
Remote Support Options
Phone/Email based
If you are having issues with your device, please submit a tech support ticket or email tech-support@riverdale.edu and we will respond as soon as we can. Please be sure to include your preferred method of contact.
Note: If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine how to proceed if extra steps are needed.
Remote viewing
We may invite you to a Google Meet in order to provide remote support.
Google Meet is the tool we will use to video conference during remote assistance and viewing your screen. This is also the tool some teachers will use to hold class or have a virtual check-in with students. Here's an article with all the details on how to use this tool.
Remote control
If we need to be hands-on (i.e. control your computer) we will ask you to use Chrome Remote Desktop.
For information on how to Set up remote access to your computer or Sharing your computer with someone else, please see the Documentation provided by Google.