Get remote tech support: Difference between revisions

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===Phone/Email based===
===Phone/Email based===
If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa submit a tech support ticket] or email [mailto:tech-support@riverdale.edu tech-support@riverdale.edu] and we will respond as soon as we can. If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine the warranty status and can proceed from there.
If you are having issues with your device, please [https://support.riverdale.edu/helpdesk/WebObjects/Helpdesk.woa submit a tech support ticket] or email [mailto:tech-support@riverdale.edu tech-support@riverdale.edu] and we will respond as soon as we can. If you are experiencing a hardware issue, please include your Asset Number or Serial Number, and preferred method of contact so we can determine how to proceed.


===Remote viewing=== ย 
===Remote viewing=== ย 

Revision as of 11:04, 10 March 2020


This article is...
Summary.pngThis page is intended for students and faculty during scheduled remote learning at Riverdale.
IntendedESP.pngIntended for
Employees, Students and Parents
Categories.pngCategorized under
Classroom Technology and Systems
File:.jpgMaintained by
nobody :(
2019-2020.pngin need of review.


Remote Support Options

Phone/Email based

If you are having issues with your device, please submit a tech support ticket or email tech-support@riverdale.edu and we will respond as soon as we can. If you are experiencing a hardware issue, please include your Asset Number or Serial Number, and preferred method of contact so we can determine how to proceed.

Remote viewing

We may invite you to a Google Meet in order to provide remote support.

Google Meet is the tool we will use to video conference during remote assistance and viewing your screen. This is also the tool some teachers will use to hold class or have a check-in with students. Here's an article with all the details on how to use this tool.

Meets.png

Remote control

If we need to be hands-on (i.e. control your computer) we will ask you to use Chrome Remote Desktop