Get remote tech support: Difference between revisions

Get remote tech support (view source)

968 bytes added , 10 March 2020

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+==Remote Support Options==
+===Phone/Email based===
+If you are having issues with your device, please submit a tech support ticket or email tech-support@riverdale.edu and we will respond as soon as we can. If you are experiencing a hardware issue, please include your Asset Number or Serial Number so we can determine the warranty status and can proceed from there.
+===Remote viewing===
+We may invite you to a Google Meet in order to provide remote support.
+Google Meet is the tool we will use to video conference during remote assistance and viewing your screen. This is also the tool some teachers will use to hold class or have a check-in with students. [[Use Google Hangouts Meet for Remote Learning?|'''Here's''']] an article with all the details on how to use this tool.
+[[File:Meets.png|thumbnail|150px|alt=|left]] <br clear="all">
+===Remote control===
+If we need to be hands-on (i.e. control your computer) we will ask you to use Chrome Remote Desktop