Resolve Printing Errors on MacOS: Difference between revisions

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  | for_students  = Yes
  | for_students  = Yes
  | for_parents  =  
  | for_parents  =  
  | cat1          = RCS software and services
  | cat1          = RCS Software and Services
  | cat2          =
  | cat2          =
  | maintained    = KS
  | maintained    = KS
  | year          = 2016-2017
  | year          = 2021-2022
}}
}}
The "Hold for Authentication" message appears when you try to print after changing your RCS password and you haven't updated your printing keychain password on your Mac OS computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase on your Mac OS computer or the saved password in Credential Manager on your Windows computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
[[Category:Mac OS X]]


== Have you ever seen this? ==
== Have you ever seen this? ==
[[File:HoldForAuthentication.png|350 px]]
[[File:HoldForAuthentication.png|450 px]]


== What does "hold for authentication" mean? ==
== What does "hold for authentication" mean? ==
This message appears when you try to print after changing your RCS password and you haven't updated your printing keychain password. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.
This message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.


== How do I fix this? ==
== How do I fix this? macOS ==
If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain Password through the Self Service app.
If you're enrolled in [https://howdoi.riverdale.edu/wiki/Enroll_in_Self_Service Self Service] you can update your Keychain passphrase through the Self Service app.
# Open the Self Service app and log in with your RCS credentials
# Open the Self Service app and log in with your RCS credentials
# Select the "Keychain" Category on the right
# Select the "Keychain" Category on the right
# Click the "Update RCS-Print Keychain Password" policy
# Click the "Update RCS-Print Keychain passphrase" policy
# Follow the prompts for Username and Password
# Follow the prompts for Username, Passphrase, and laptop password
# Your printing keychain password is now updated
# Your printing keychain passphrase is now updated


== Windows 7, 8, 8.1, and 10 ==
== Windows 10 ==
# In the control panel select '''Credential Manager''' (you may need to change the view from Category to Icons in the top right)  
# Open '''Control Panel''' and select '''Credential Manager''' (you may need to change the view from Category to Icons in the top right)  
# Under Windows Credentials click on '''carbon''', then click '''edit'''
# Under Windows Credentials click on '''carbon''', then click '''edit'''
# Change your password and click Save.
# Change your passphrase and click Save.
 
{{SS}}

Revision as of 22:10, 21 September 2021

This article is...
Summary.pngThis page describes how to fix a common printing error.
IntendedES.pngIntended for
Employees and Students
Categories.pngCategorized under
RCS Software and Services
KS.jpgMaintained by
Kristin Skelton
2021-2022.pngin need of review.


The "Hold for Authentication" message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase on your Mac OS computer or the saved password in Credential Manager on your Windows computer. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.

Have you ever seen this?

HoldForAuthentication.png

What does "hold for authentication" mean?

This message appears when you try to print after changing your RCS passphrase and you haven't updated your printing keychain passphrase. Thus your laptop cannot authenticate to the RCS print server to print your print jobs.

How do I fix this? macOS

If you're enrolled in Self Service you can update your Keychain passphrase through the Self Service app.

  1. Open the Self Service app and log in with your RCS credentials
  2. Select the "Keychain" Category on the right
  3. Click the "Update RCS-Print Keychain passphrase" policy
  4. Follow the prompts for Username, Passphrase, and laptop password
  5. Your printing keychain passphrase is now updated

Windows 10

  1. Open Control Panel and select Credential Manager (you may need to change the view from Category to Icons in the top right)
  2. Under Windows Credentials click on carbon, then click edit
  3. Change your passphrase and click Save.