Find a Lost or Stolen Device: Difference between revisions

Find a Lost or Stolen Device (view source)

Revision as of 10:23, 3 September 2021

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Mringh

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+{{abox
+ | name          = Deal with a missing, lost, or stolen device
+ | summary       = Instructions on what to do if you can't find your device.
+ | for_employees = y
+ | for_students  = y
+ | for_parents   =
+ | cat1          = RCS Software and Services
+ | cat2          =
+ | maintained    = MR
+ | year          = 2021-2022
+}}
 If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
 === Report ===
 Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.
-to report your device missing. Choose ticket type "Tech support (exact) > Loss or physical damage."
-You may also want to request a loaner in your report.
-=== Locate ===
+To report your device missing in a Support Ticket, Choose the ticket type, "Other Requests" > Laptop/Chromebook > Missing Device.
-==== Apple Devices ====
+== Locating your device ==
+===Apple Devices===
 * To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find.
-==== Windows or Android Device ====
+===Windows or Android Device===
+* With Find My Device: Visit https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device to learn more.
 * With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location.
 * With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location.
+===Using Google===
+# Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode.
+# Open your [https://myaccount.google.com/ Google Account].
+# In the "Security" section, find "Your devices." Select Manage devices.
+# Select the lost phone, tablet, or Chromebook. You'll see the last time the device was used, and the last city it was in.
+# Next to "Account Access," select Sign out. Follow the  on-screen instructions to remove access to your Google Account and connected apps on your device.
+# If you find your device, you can sign in to your Google Account again.
+# If you're trying to find a lost phone or tablet, you can also select Find a lost device. Follow the onscreen directions for more ways to find or secure your device.