Find a Lost or Stolen Device: Difference between revisions

From howdoi
No edit summary
 
(4 intermediate revisions by 2 users not shown)
Line 1: Line 1:
{{abox
{{AboxNew
| name         = Deal with a missing, lost, or stolen device
| name = Find a lost or stolen device
| summary      = Instructions on what to do if you can't find your device.
| learning =
| for_employees = y
| instruction =
| for_students  = y
| community = x
| for_parents  =
| summ = Instructions on what to do if you lose your device
| cat1          = RCS Software and Services
| maintained = MR
| cat2          =
| year = 2023-2024
| maintained   = MR
| year         = 2019-2020
}}
}}
__TOC__
If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
=== Report ===
=== Report ===
Line 15: Line 16:
Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.
Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.


To report your device missing in a Support Ticket, Choose the ticket type, "Other Requests" > Laptop/Chromebook > Missing Device.
To report your device missing in a Support Ticket, Create a ticket and choose "Devices/Hardware" when you're asked what the ticket is about. Choose your missing device from the list of devices > Missing Device/Peripheral > Device Lost or Stolen.


== Locating your device ==
== Locating your device ==

Latest revision as of 12:25, 15 June 2023

Howdoi Banner.png
People Graphic.png
Learning Instruction Community
Check Mark Graphic - Unchecked.png Check Mark Graphic - Unchecked.png Check Mark Graphic.png
SummaryInstructions on what to do if you lose your device
AuthorMaintained by Matt Ringh
HelpGet help with this article
StatusUp-to-date for the 2023-2024 school year.


If you can't locate your device, immediately report it to us. It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.

Report

Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.

To report your device missing in a Support Ticket, Create a ticket and choose "Devices/Hardware" when you're asked what the ticket is about. Choose your missing device from the list of devices > Missing Device/Peripheral > Device Lost or Stolen.

Locating your device

Apple Devices

Windows or Android Device

Using Google

  1. Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode.
  2. Open your Google Account.
  3. In the "Security" section, find "Your devices." Select Manage devices.
  4. Select the lost phone, tablet, or Chromebook. You'll see the last time the device was used, and the last city it was in.
  5. Next to "Account Access," select Sign out. Follow the on-screen instructions to remove access to your Google Account and connected apps on your device.​
  6. If you find your device, you can sign in to your Google Account again.
  7. If you're trying to find a lost phone or tablet, you can also select Find a lost device. Follow the onscreen directions for more ways to find or secure your device.