Find a Lost or Stolen Device: Difference between revisions

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{{abox
 
| name          = Deal with a missing, lost, or stolen device
| summary      = Instructions on what to do if you can't find your device.
| for_employees = y
| for_students  = y
| for_parents  =
| cat1          = RCS Software and Services
| cat2          =
| maintained    = MR
| year          = 2022-2023
}}
If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
=== Report ===
=== Report ===


Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.
Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.
to report your device missing. Choose ticket type "Tech support (exact) > Loss or physical damage."
You may also want to request a loaner in your report.


=== Locate ===
To report your device missing in a Support Ticket, Create a ticket and choose "Devices/Hardware" when you're asked what the ticket is about. Choose your missing device from the list of devices > Missing Device/Peripheral > Device Lost or Stolen.


==== Apple Devices ====
== Locating your device ==
 
===Apple Devices===
* To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find.
* To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find.


==== Windows or Android Device ====
===Windows or Android Device===
* With Find My Device: Visit https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device to learn more.
* With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location.
* With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location.
* With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location.
* With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location.
===Using Google===
# Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode.
# Open your [https://myaccount.google.com/ Google Account].
# In the "Security" section, find "Your devices." Select Manage devices.
# Select the lost phone, tablet, or Chromebook. You'll see the last time the device was used, and the last city it was in.
# Next to "Account Access," select Sign out. Follow the  on-screen instructions to remove access to your Google Account and connected apps on your device.​
# If you find your device, you can sign in to your Google Account again.
# If you're trying to find a lost phone or tablet, you can also select Find a lost device. Follow the onscreen directions for more ways to find or secure your device.

Revision as of 13:11, 30 June 2022

This article is...
Summary.pngInstructions on what to do if you can't find your device.
IntendedES.pngIntended for
Employees and Students
Categories.pngCategorized under
RCS Software and Services
MR.jpgMaintained by
Matt Ringh
2022-2023.pngUp-to-date for the 2022-2023 school year.


If you can't locate your device, immediately report it to us. It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.

Report

Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.

To report your device missing in a Support Ticket, Create a ticket and choose "Devices/Hardware" when you're asked what the ticket is about. Choose your missing device from the list of devices > Missing Device/Peripheral > Device Lost or Stolen.

Locating your device

Apple Devices

Windows or Android Device

Using Google

  1. Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode.
  2. Open your Google Account.
  3. In the "Security" section, find "Your devices." Select Manage devices.
  4. Select the lost phone, tablet, or Chromebook. You'll see the last time the device was used, and the last city it was in.
  5. Next to "Account Access," select Sign out. Follow the on-screen instructions to remove access to your Google Account and connected apps on your device.​
  6. If you find your device, you can sign in to your Google Account again.
  7. If you're trying to find a lost phone or tablet, you can also select Find a lost device. Follow the onscreen directions for more ways to find or secure your device.