Find a Lost or Stolen Device: Difference between revisions
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If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it. | If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it. | ||
Revision as of 10:53, 26 July 2019
 | Instructions on what to do if you can't find your device. |
|---|---|
 | Intended for Employees and Students |
 | Categorized under RCS Software and Services |
 | Maintained by Matt Ringh |
 | in need of review. |
If you can't locate your device, immediately report it to us. It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
Report
Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.
To report your device missing in a Support Ticket, Choose the ticket type, "Tech support (exact) > Loss or physical damage." You may also want to request a loaner in your report.
Locate
Apple Devices
- To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find.
Windows or Android Device
- With Find My Device: Visit https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device to learn more.
- With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location.
- With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location.