Care for LS Device: Difference between revisions

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*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu
*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu


 
'''Please keep the shipping box and all packing material.   
Best Practices for Using an RCS Device
 
Below are some best practices and points to consider when using your RCS issued device at home:
 
Web filtering & Content
For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.
 
Apps, add-on’s or extensions
Applications, add-ons or extensions are not downloadable on managed devices.  To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to support-ticket@riverdale.edu
 
Troubleshooting/Device Repair
If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu  We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.
 
If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
Submit a request to support-ticket@riverdale.edu
The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
Once your replacement is received, please make sure to check the following:
The device turns on
The device connects to the internet
After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box).  If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu
 
 
 
 
 
 
 
 
 
 
Please keep the shipping box and all packing material.   
In the event your device is defective, we will provide you with a shipping label to return the device.
In the event your device is defective, we will provide you with a shipping label to return the device.
'''

Revision as of 22:05, 20 March 2020

Receiving your child's device

We will ship your child's device according to the survey results, or by whatever arrangements you have made. Please keep the shipping box and all packing material.

In the event your device is defective, we will provide you with a shipping label to return the device.

Connecting your device to WiFi

Chromebook

  1. To connect to a wireless network, select the Status Tray.
    Image7.png
  2. Select No network.
    Image5.png
  3. Scroll through the list and then select your wireless network.
  4. If your wireless network is secured, enter the password, and then select Connect.
    Image2.png

iPad

  • From your Home screen, go to Settings > Wi-Fi.
  • Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.
  • Tap the name of the Wi-Fi network that you want to join.
  • You will see the following options:
    • My Networks: Wi-Fi networks that you've connected with before.
    • Public Networks: Available Wi-Fi networks that you've never connected with before.
    • Secure Networks: Wi-fi networks that are password protected and have a Image4.png by their name. Enter the password and tap join. If you cannot tap join, the password you’ve entered is incorrect.
    • After you join a network, you'll see Image3.png next to the network and Image6.png in the upper-left corner of your display

Still do not see your network? Check out this apple support page for more information


Best Practices for Using an RCS Device

Below are some best practices and points to consider when using your RCS issued device at home:

Web filtering & Content

For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety.

Apps, add-on’s or extensions

Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to support-ticket@riverdale.edu

Troubleshooting/Device Repair

If you begin to experience technical difficulties with your device, please send an email to support-ticket@riverdale.edu We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.

  • If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:
  • Submit a request to support-ticket@riverdale.edu
  • The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package
  • Once your replacement is received, please make sure to check the following:
    • The device turns on
    • The device connects to the internet
  • After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu

Please keep the shipping box and all packing material. In the event your device is defective, we will provide you with a shipping label to return the device.