Difference between revisions of "Access my domain files remotely"

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  | for_students  = Yes
  | for_students  = Yes
  | for_parents  =  
  | for_parents  =  
  | cat1          =  RCS software and services
  | cat1          =  RCS Software and Services
  | cat2          =
  | cat2          =
  | maintained    = RS
  | maintained    = RS
  | year          = 2016-2017
  | year          = 2023-2023
}}
}}
This page describes how you can access your Riverdale server files from home. However, we encourage everyone to put files on Google Drive so that you can access data from anywhere. The Google Drive App is a great option for those that would like to access GDrive using Finder.
This page describes how you can access your Riverdale server files from home. However, we encourage everyone to put files on Google Drive so that you can access data from anywhere. The Google Drive App is a great option for those that would like to access GDrive using Finder.
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* Each of the URLs use SSL to secure your data and start with '''https'''.
* Each of the URLs use SSL to secure your data and start with '''https'''.


== Windows 7 ==
== macOS ==
 
# From the '''Start menu''', click '''Computer''' to open '''Windows Explorer'''.
# Right-Click '''Computer''' and select '''Add a network location'''.
# Click Next...
# Click '''Choose a custom network location''', and then click '''Next'''.
# In the "Internet or network address:" field, enter the appropriate location/URL from the list above, and click '''Next'''.
# When prompted, enter your '''domain username and password'''.
# Type a name for the location, such as ''My RCS Files''.
 
=== Known Issues ===
Please install any applicable HotFixes available from Microsoft. Here is a sample of those currently available (Oct 2012):
* [http://support.microsoft.com/kb/2468498 Error message when you access a WebDAV resource in Windows Server 2008 R2 or in Windows 7: "The folder you entered does not appear to be valid"]
* [http://support.microsoft.com/kb/2555258 Some files under a WebDAV folder are not listed in Windows 7]
 
Sometimes Windows 7 will have errors connecting to a WebDAV server. A sample error is shown below. If this happens to you, please perform the following steps:
# Right-click any WebDAV connection you've defined in Windows Explorer
# Delete the WebDAV connection
# Restart your computer
# Re-create your WebDAV connection using the instructions above
 
::[[File:WebDAV Error - Windows 7.png|450px]]
=== Alternate WebDAV Clients ===
If you continue having trouble and find re-creating the connection irksome, we recommend using a WebDav client such as
* [http://cyberduck.ch Cyberduck]
* [http://www.bitkinex.com/ BitKinex]
 
== Windows 8 and 8.1 ==
Skip down to instructions on using [[#Cyberduck|Cyberduck]]
 
== Windows Vista ==
 
# From the '''Start menu''', right-click '''Computer''' and select '''Map Network Drive...'''
#* You can also open '''Windows Explorer''' and right-click the '''Computer''' icon in the left panel.
#* Or open '''Windows Explorer''' and click the '''Map Network Drive''' text in the status bar.
# In the Map Network Drive window, click '''Connect to a Web site that you can use to store your documents and pictures''', and then click '''Next'''.
# Click '''Choose a custom network location''', and then click '''Next'''.
# In the "Internet or network address" field, enter the appropriate location/URL from the list above, and click '''Next'''.
# When prompted, enter your '''domain username and password'''.
# Type a name for the location, such as ''My RCS Files''.
 
== Mac OS X ==
The short version:
 
# Open the '''Finder'''.
# Open the '''Finder'''.
# Select '''Go > Connect to Server...'''
# Select '''Go > Connect to Server...'''
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# Authenticate with your domain username and password.
# Authenticate with your domain username and password.
# Click '''Connect'''.
# Click '''Connect'''.
The only slightly longer version:
* [http://support.apple.com/kb/PH13859 OS X Mavericks: Connecting to a WebDAV server]
* [http://support.apple.com/kb/PH10744 OS X Mountain Lion: Connecting to a WebDAV server]
* [http://support.apple.com/kb/PH3857 OS X Lion: Connecting to a WebDAV server]
* [http://support.apple.com/kb/PH6593 Mac OS X 10.6 Help: Connecting to a WebDAV server]


=== Known Issues ===
=== Known Issues ===
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When ejecting the WebDAV server/volume/disk, you may encounter a "Disk in use" message. Please wait while it tries to eject; you may have to eventually click the "Force Eject..." button" to disconnect.
When ejecting the WebDAV server/volume/disk, you may encounter a "Disk in use" message. Please wait while it tries to eject; you may have to eventually click the "Force Eject..." button" to disconnect.


::[[File:Forceeject.png|350px]]
::[[File:Forceeject.png|thumbnail|350px]]<br clear="all">
 
== Windows 10 and 11 ==
We recommend using a WebDAV client such as:
* [http://cyberduck.ch Cyberduck]
* [http://www.bitkinex.com/ BitKinex]


==Cyberduck==
==Cyberduck==
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# Click Connect.  You should be prompted for your password.  Type in your riverdale.edu Domain password.
# Click Connect.  You should be prompted for your password.  Type in your riverdale.edu Domain password.


::[[File:Cyberduck connectionconfig.JPG|350px]]
::[[File:Cyberduck connectionconfig.JPG|thumbnail|350px]]<br clear="all">


You may use the Cyberduck application as if it were a Finder or Explorer Window - you may drag files into it to transfer to WebDav and drag files out to download them.  You may also open files
You may use the Cyberduck application as if it were a Finder or Explorer Window - you may drag files into it to transfer to WebDav and drag files out to download them.  You may also open files
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Please see our [http://knowledge.riverdale.edu/index.php?title=IPad#WebDAV_Services_Overview iPad] documentation.
Please see our [http://knowledge.riverdale.edu/index.php?title=IPad#WebDAV_Services_Overview iPad] documentation.
{{SS}}

Latest revision as of 11:23, 2 August 2022

This article is...
Summary.pngThis page describes how you can access your Riverdale server files from home.
IntendedES.pngIntended for
Employees and Students
Categories.pngCategorized under
RCS Software and Services
RS.jpgMaintained by
Rob Shin
File:2023-2023.pngin need of review.


This page describes how you can access your Riverdale server files from home. However, we encourage everyone to put files on Google Drive so that you can access data from anywhere. The Google Drive App is a great option for those that would like to access GDrive using Finder.

Students

Students can access Academic Files, which includes your Mac and Windows Home folder. See below for instructions on how to connect to your files.

Faculty and Staff

Faculty can access Academic Files, which includes your Academic Mac and Windows Home folder, Departmental shares, and Foreign Language folders. Administrative Home folders and departmental shares are available to those who use them. See below for instructions on how to connect to your files.

Some important notes about remote file access

  • The RCS Technology Department maintains the WebDAV Server, but does not have the laborpower to maintain or troubleshoot your personal computer, also known as the WebDAV Client. If you have a problem that you believe is related to the WebDAV Server, please submit a tech request.
  • Using your RCS files via WebDAV is very much like using files on a USB thumb drive.
  • When connecting to your RCS files via WebDAV, you can open, edit and save them WITHOUT needing to copy them to your own computer.
  • You will need the appropriate applications on your computer in order to open your files. For instance, you cannot open a Word document with extension .doc or .docx if you DON'T have a program on your computer that can read it.
  • The WebDAV service is not intended to be used with large files, like photoshop files, video, and music.
  • Some of the contents of your Home folder are hidden from you based on which RCS computer you are using. When using WebDAV to access your files, all of the contents of your Home folder are visible. Please store files in folders you have created yourself, or in your Documents folder.

How to access your files remotely

In order to access your files, look at the URLs listed below. Choose the appropriate URL for the files you want to access and use the connection instructions below.

Files Location / URL
Academic Files https://files.riverdale.edu/academic
Admin Files https://files.riverdale.edu/admin
Hill Class folders https://files.riverdale.edu/classes-hill
Your MS or US student Home folder https://files.riverdale.edu/academic/student/username
Your Hill campus faculty Home folder https://files.riverdale.edu/academic/employee/username
Hill Faculty Shared folder https://files.riverdale.edu/academic/faculty-shared-Hill
Your River campus faculty Home folder https://files.riverdale.edu/academic/employee/username

NOTES

  • Replace username with your own username (Ex: jking or rshin).
  • These URLs cannot be used in a web browser. They must be used in a WebDAV client using the instructions for each operating system listed below.
  • Each of the URLs use SSL to secure your data and start with https.

macOS

  1. Open the Finder.
  2. Select Go > Connect to Server...
  3. Enter the appropriate location from the list above.
  4. Authenticate with your domain username and password.
  5. Click Connect.

Known Issues

Apple's WebDAV implementation has some significant performance issues when displaying the contents of folders and directories. While it may take longer than you anticipate to see your files, when you open/access/save them you will have full speed.

When ejecting the WebDAV server/volume/disk, you may encounter a "Disk in use" message. Please wait while it tries to eject; you may have to eventually click the "Force Eject..." button" to disconnect.

Forceeject.png

Windows 10 and 11

We recommend using a WebDAV client such as:

Cyberduck

Cyberduck is available for both Mac & PC and is a good alternative if using the native OS instructions do not work well for you. The most recent Mac & Windows version of Cyberduck can be found at Cyberduck's Website.

Once you have Cyberduck installed, you'll need to open a connection to WebDav.

Configuring a New Connection

  1. Click the Open Connection button at the top left of the CyberDuck Window
  2. In the Connection Type dropdown, Choose WebDAV (HTTP/SSL)
  3. For the server, type files.riverdale.edu
  4. For the port, ensure it says 443
  5. For the Username, type your Riverdale Domain username
  6. Select More Options
  7. In the Path, Choose the appropriate path for the files you want to access.
    • If you're unsure about what path to put here, refer to the URL chart above.
  8. Click Connect. You should be prompted for your password. Type in your riverdale.edu Domain password.
Cyberduck connectionconfig.JPG

You may use the Cyberduck application as if it were a Finder or Explorer Window - you may drag files into it to transfer to WebDav and drag files out to download them. You may also open files

WebDAV and iOS Devices (iPhone, iPhone Touch & iPad)

Please see our iPad documentation.