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Access MacOS Resources in Self Service: Difference between revisions
Access MacOS Resources in Self Service (view source)
Revision as of 15:57, 11 October 2021
, 11 October 2021→App/Software Installs
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| for_students = y | | for_students = y | ||
| for_parents = | | for_parents = | ||
| cat1 = RCS | | cat1 = RCS Software and Services | ||
| cat2 = | | cat2 = | ||
| maintained = JM | | maintained = JM | ||
| year = | | year = 2021-2022 | ||
}} | }} | ||
= What is Self Service = | = What is Self Service = | ||
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. | Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. | ||
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. | |||
= How do I Enroll = | *''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. | ||
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big> | |||
= How do I Manually Enroll = | |||
# Open Safari (enrollment works best using Safari!) | # Open Safari (enrollment works best using Safari!) | ||
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work) | # Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work) | ||
# Log in with your Riverdale username and | # Log in with your Riverdale username and passphrase | ||
# | # Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences | ||
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment | |||
# | |||
= I'm Enrolled, What now? = | = I'm Enrolled, What now? = | ||
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=== App/Software Installs === | === App/Software Installs === | ||
* Select the Apps category and check out all of the Apps available to you. | * Select the Apps category and check out all of the Apps available to you. | ||
* Once you find what you want to install click on the [[File: | * Once you find what you want to install click on the [[File:Self_Service_Install2.png|100px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png|100px]] again. | ||
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]] | * Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]] | ||
=== Printer Installs === | === Printer Installs === | ||
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* Select either Printers-Hill or Printers-River | * Select either Printers-Hill or Printers-River | ||
* If you haven't already, Install the printer drivers | * If you haven't already, Install the printer drivers | ||
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]] | * Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png|100px]] | ||
* You will be prompted for your RCS Username and | * You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured) | ||
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]] | * Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]] | ||
* Send a print job | * Send a print job | ||
=== Update Printer Keychain | === Update Printer Keychain Passphrase === | ||
<onlyinclude> | <onlyinclude> | ||
If you're enrolled in you can update your Keychain | If you're enrolled in you can update your Keychain Passphrase through the Self Service app. | ||
# Open the Self Service app and log in with your RCS credentials | # Open the Self Service app and log in with your RCS credentials | ||
# Select the "Keychain" Category on the right | # Select the "Keychain" Category on the right | ||
# Click the "Update RCS | # Click the "Update RCS Keychain Passphrase" policy | ||
# Follow the prompts for Username and | # Follow the prompts for Username, Passphrase, and laptop password | ||
# Your printing keychain | # Your printing keychain passphrase is now updated | ||
</onlyinclude> | </onlyinclude> | ||
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*Is Sophos anti-virus installed? (it should be) | *Is Sophos anti-virus installed? (it should be) | ||
*Is FileVault enabled? (it should be -- particularly for admin employees) | *Is FileVault enabled? (it should be -- particularly for admin employees) | ||
*Is automatic login without a | *Is automatic login without a passphrase enabled? (it shouldn’t be) | ||
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!) | *Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!) | ||