Veracross Parent Portal FAQ: Difference between revisions

Veracross Parent Portal FAQ (view source)

Revision as of 07:55, 11 September 2023

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→‎Q: Where do I report an attendance change (coming in late, leaving early, or absent for illness or family matter)?

Jdavenport

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 ===== Q: Where do I report an attendance change (coming in late, leaving early, or absent for illness or family matter)? =====
 A: When you are logged into the Veracross Parent Portal, click on the yellow “View/Submit Attendance or Dismissal Change Request” button:
-Select the child and the date of the attendance change, as well as the type of change you need to make (attendance, multi-day absence). Choose the reason for the request, answer any other questions that pop up based on your reason for the change, and add any other pertinent information to the detailed notes box (such as the child’s symptoms if they are out with an illness). Finally, click the Submit button.
+* Select the child and the date of the attendance change, as well as the type of change you need to make (attendance, multi-day absence).
+* Choose the reason for the request, answer any other questions that pop up based on your reason for the change, and add any other pertinent information to the detailed notes box (such as the child’s symptoms if they are out with an illness).
+* Finally, click the Submit button.
 Click here for a video that walks you through submitting an attendance request: https://www.youtube.com/watch?v=rppu_XWvXOY&feature=youtu.be.
 Please note that requests for late/early dismissals for medical appointments should be made as soon as possible.
 ===== Q: How do I submit a transportation change request for my Lower School student? =====
 A: When you are logged into the Veracross Parent Portal, click on the yellow “View/Submit Attendance or Dismissal Change Request” button.
-Select the child and the date of the transportation request, as well as the “Transportation From School” button. Choose the reason for this request from the drop-down menu (afterschool class, medical/dental appointment, playdate with friend, other). Indicate how the child will be getting home by using the drop-down menu (car, bus, other).
-If the child is going to be switching buses, please choose the route and the bus stop from the drop-down menus. In the box, please indicate who will be meeting the child at the bus stop.
+* Select the child and the date of the transportation request, as well as the “Transportation From School” button.
-If the student is having a playdate, please indicate how they will be getting there. If they will be riding the bus, please indicate what route and stop they will be using. In the box, indicate the name of the friend who is hosting the playdate.
+* Choose the reason for this request from the drop-down menu (afterschool class, medical/dental appointment, playdate with friend, other). Indicate how the child will be getting home by using the drop-down menu (car, bus, other).
-If the student is leaving early for a medical/dental appointment, please indicate the time of dismissal in the box provided.
+** If the child is going to be switching buses, please choose the route and the bus stop from the drop-down menus. In the box, please indicate who will be meeting the child at the bus stop.
-In all instances, confirm that the changes are correct and then click on the Submit button. The school’s dismissal manager will review the change and you will receive an email confirming your request.
+** If the student is having a playdate, please indicate how they will be getting there. If they will be riding the bus, please indicate what route and stop they will be using. In the box, indicate the name of the friend who is hosting the playdate.
-Ideally, all transportation requests should be submitted 24 hours in advance. NOTE: All Supertrans bus changes MUST be submitted before 11am on the day of the change. Anything submitted after 11am may be rejected to ensure a smooth dismissal.
+** If the student is leaving early for a medical/dental appointment, please indicate the time of dismissal in the box provided.
-Click here for a video that walks you through submitting a LS transportation change: https://www.youtube.com/watch?v=fnotdsd62E4&feature=youtu.be.
+* In all instances, confirm that the changes are correct and then click on the Submit button.
+* The school’s dismissal manager will review the change and you will receive an email confirming your request.
+Ideally, all transportation requests should be submitted 24 hours in advance.
+NOTE: All Supertrans bus changes MUST be submitted before 11am on the day of the change. Anything submitted after 11am may be rejected to ensure a smooth dismissal.
+Click here for a video that walks you through submitting a LS transportation change: https://www.youtube.com/watch?v=fnotdsd62E4&feature=youtu.be
 ===== Q: How can I request a Parent-Teacher conference for my Lower School student? =====