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Create Tech Support Tickets: Difference between revisions
→Submitting a Ticket for an Asset not in Quick Tickets
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*Software/Online Systems: Used when a problem arises with an application (i.e. Schoology, Google Drive, Emails, etc.) | *Software/Online Systems: Used when a problem arises with an application (i.e. Schoology, Google Drive, Emails, etc.) | ||
*Network/Wi-Fi: Used when a network issue occurs (i.e. network is slow, a computer will not connect to Wi-Fi, etc.) | *Network/Wi-Fi: Used when a network issue occurs (i.e. network is slow, a computer will not connect to Wi-Fi, etc.) | ||
*Provisioning: Used to request user accounts for new employees, password resets and service requests. | |||
*Facilities (Facilities module only): Used for anything related to building maintenance, grounds keeping, and non-IT equipment (i.e. light bulbs, tools, cleaning equipment) | *Facilities (Facilities module only): Used for anything related to building maintenance, grounds keeping, and non-IT equipment (i.e. light bulbs, tools, cleaning equipment) | ||