Resolve Self Service Notifications

Below are a list of notifications and our recommendations to resolve them.

Install Sophos

Your computer does not have Sophos Anti-virus installed. The RCS tech dept recommends installing Sophos via Self-Service.

Enable Find my Mac

We require Find My Mac to be enabled for all Employee Laptop Program laptops. Please enable Find My Mac by following the directions from apple or dial x50 and we can help you.

How to set up Find My Mac Go to the Apple menu. Click System Preferences > iCloud. Check the box to turn on Find My Mac.

Disable auto login

Your computer has Automatic Login enabled. Please disable this feature as this poses a security risk to your personal and RCS related information. https://support.apple.com/en-us/HT201476

Choose an account for automatic login Choose System Preferences from the Apple menu (), then click Users & Groups. Click the lock , then enter account password. If you aren't logged in as an administrator, you're asked to enter an administrator's name and password. Click Login Options. Choose an account from from the “Automatic login” pop-up menu, then enter the password of that account. The account is now set up to log in automatically when your Mac starts up. You might still be asked to log in manually after logging out, switching back from another user account, or locking your screen.

Enable FileVault

As an admin your must have FileVault enabled. Please enable this feature as this poses a security risk to your personal and RCS related information. https://support.apple.com/en-us/HT204837

Turn on and set up FileVault FileVault 2 is available in OS X Lion or later. When FileVault is turned on, your Mac always requires that you log in with your account password.

Choose Apple menu () > System Preferences, then click Security & Privacy. Click the FileVault tab. Click Locked, then enter an administrator name and password. Click Turn On FileVault.

Reboot your computer

This computer hasnt been restarted in more than two weeks. For optimal performance RCS Tech recommends you reboot your computer at least once per week. https://support.apple.com/kb/PH25410

Restart Do any of the following:

Choose Apple menu > Restart.

Press and hold the power button until you see options, then click Restart or press R.

If the pointer freezes on the screen or your Mac becomes unresponsive, press and hold Control-Command while you press the power button to force a restart.

Important: If you force a restart, you may lose unsaved changes in open documents.

If you don’t want the app windows you currently have open to reopen when you restart your Mac and sign in, deselect “Reopen windows when logging back in.”

Update macOS

Please Update your device to the latest version of macOS using the Mac App Store. https://www.apple.com/macos/how-to-upgrade/

Malware detected

Your computer may be infected with adware or malware. The RCS tech dept recommends bringing your laptop to help desk hours for assistance. https://www.malwarebytes.com/

RCS-Guest Deleted

We have deleted RCS-Guest from your preferred networks list. As faculty and staff, we should all be using RCS-Community to maximize usability and security.