Print on MacOS or Windows: Difference between revisions

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{{2016-2017|Approved=JK}}
{{AboxNew
{{KS}}
| name = Print on MacOS or Windows
| learning =
| instruction =
| community =
| summ = Print to RCS-managed copiers and printers
| maintained = RS
| year = 2024-2025
}}
__TOC__
 
 
Direct Wireless Printing allows printing from our wireless network to RCS-managed printers. It requires the user to configure the printer on their laptop.
Direct Wireless Printing allows printing from our wireless network to RCS-managed printers. It requires the user to configure the printer on their laptop.


'''Note: if you are in our Employee or Student laptop programs and have a Mac, [[Self_Service_-_JAMF_Software|you should use Self Service to install your printers]]. '''
'''Note: If you are in our Employee laptop program and have a Mac, [[Enroll in Self Service|you should use Self Service to install your printers]].'''


== What is Direct Wireless Printing? And where is it available? ==
== What is Direct Wireless Printing? And where is it available? ==


Direct Wireless Printing  is a service that allows you to print to RCS printers with a one time setup for the printer on your laptop. This service is being offered to users of our wireless networks on both the Hill and River campuses. It is NOT available to you from off-campus.
Direct Wireless Printing  is a service that allows you to print to RCS printers with a one time setup for the printer on your laptop. This service is available to folks connected to RCS-Community.


The initial setup process is a little cumbersome, and there's no way we can simplify it. However, we do think that once you set up your printers you'll find the printing process on a laptop much more manageable.
The initial setup process is a little cumbersome, and there's no way we can simplify it. However, once you set up your printers you'll find the printing process on a laptop much more manageable.


If this sounds too complex, you may be interested in our [[Print over the Web|WebPrint]] service, which is easier to setup and use, but less powerful.
If this sounds too complex, you may be interested in our [[Print over the Web|WebPrint]] service, which is easier to setup and use, but less powerful.


==Sounds great, let's do it!==
=== On macOS (with drivers)===
OK!  Follow the instructions for your platform below.
If you are in our Employee and have a Mac, [[Self_Service_-_JAMF_Software|you should use Self Service to install your printers]].  


=== On Mac OS X 10.10 and 10.11 ===
<ol>
Wait! Did you read the note at the top of this page? If you are in our Employee or Student laptop programs and have a Mac, [[Self_Service_-_JAMF_Software|you should use Self Service to install your printers]].  
<li>Go to the Apple Menu and select '''System Preferences''' <br><br>[[image:SystemPrefsSelect.jpg|thumbnail]] <br clear="all">
<li>Select '''Print and Scan''' <br><br>[[image:PrintAndScan.jpg|thumbnail|200px]] <br clear="all">
<li>Click on the + to add a printer <br><br>[[image:UsePlusToAdd.jpg|thumbnail|thumbnail|400px]] <br clear="all">
'''Note''': Your printer list will not look exactly like the above.<br>
'''Note''': If the + button is greyed out you need to click the '''lock''' icon in the bottom left and enter an admin username and password.


<ol>
<li>Do you see the '''Advanced''' gear at the top of the '''Add''' window? It looks like this: [[image:AdvancedGear.png]] If not, follow the next two steps; if so, skip ahead to step 5
<li>Go to the Apple Menu and select System Preferences <br><br>[[image:SystemPrefsSelect.jpg]]<br><br></li>
<li>Select Print and Scan <br><br>[[image:PrintAndScan.jpg]]<br><br></li>
<li>Click on the + to add a printer <br><br>[[image:UsePlusToAdd.jpg]]<br><br></li>
'''Note''' - your printer list will not look exactly like the above.<br>
'''Note''' - If the + button is greyed out you need to click the lock icon in the bottom left and enter an admin username and password.
<li>Do you see the "Advanced" gear at the top of the "Add" window? It looks like this: [[image:AdvancedGear.png]] If not, follow the next two steps; if so, skip ahead to step 5
  <ol>
  <ol>
<li>Right click on the toolbar and select Customize Toolbar... <br><br>[[image:AltClickMenuPrintAndFax.jpg]]<br><br></li>
<li>Right click on the toolbar and select '''Customize Toolbar''' <br><br>[[image:AltClickMenuPrintAndFax.jpg|thumbnail]] <br clear="all">
<li>Drag "Advanced" to the toolbar, then click Done <br><br>[[image:PrintAndFaxToolbar.jpg]]<br><br></li></ol>
<li>Drag '''Advanced''' to the toolbar, then click '''Done''' <br><br>[[image:PrintAndFaxToolbar.jpg|thumbnail|400px]] <br clear="all">
<li>Click the "Advanced" gear. Wait a few moments while it searches for printers.</li>
<li>Click the '''Advanced''' gear. Wait a few moments while it searches for printers.</li>
<li>Click on Type and select "Windows printer via spoolss" <br><br>[[image:SelectPrinterType.jpg]]<br><br></li>
<li>Click on '''Type''' and select '''Windows printer via spools''' <br><br>[[image:SelectPrinterType.jpg|thumbnail]] <br clear="all">
<li>In the URL box, leave smb:// and for</li>
<li>In the URL box, leave smb:// and for</li>
* On either campus type "rcs-print.riverdale.edu/type_the_printer_name_here" so it looks exactly like the picture below.  
* On either campus type "rcs-print.riverdale.edu/type_the_printer_name_here" so it looks exactly like the picture below.  
Line 36: Line 44:
* '''Format really matters!!'''<br><br>
* '''Format really matters!!'''<br><br>


For RIVER printer names, click [[Printing#Printers_Available_at_the_River|here]].<br><br>
For RIVER printer names, click [[Print#Printers_Available_at_the_River|here]].<br><br>
For HILL printer names, you may need to go to [[Print over the Web|Web Print]] at http://print.riverdale.edu to get the printer name. Click on "Web Print", and then choose "Submit a job".<br><br>
For HILL printer names, you may need to go to [[Print over the Web|Web Print]] at http://print.riverdale.edu to get the printer name. Click on "Web Print", and then choose "Submit a job".<br><br>


<li>Then give the printer a name you know it by and its location.  Set the driver to Generic Postscript Printer and click Add. <br><br>[[image:URLNameLocation.jpg]]<br><br></li>
<li>Then give the printer a name you know it by and its location.  Set the driver to '''Generic Postscript Printer''' and click Add. <br><br>[[image:URLNameLocation.jpg|thumbnail|400px]] <br clear="all">
<li>The system will display the setting up printer box. It may take over a minute for this process to complete. If the printer you selected has a duplexer you can select it here.<br><br>[[image:SettingUpPrinter.jpg]]<br><br></li>
<li>The system will display the setting up printer box. It may take over a minute for this process to complete. If the printer you selected has a duplexer you can select it here.<br><br>[[image:SettingUpPrinter.jpg|thumbnail|400px]] <br clear="all">
<li>Now print something! Unlike WebPrint you can now print web pages and anything else your little heart desires!  Select the printer you just added in the drop down box. <br><br>[[image:SystemPrintDialog.jpg]]<br><br></li>
<li>Now print something! Select the printer you just added in the drop down box. <br><br>[[File:SystemPrintDialog.jpg|thumbnail|400px]] <br clear="all">
<li>After you press the print button another box will pop up.  Enter your domain credentials in the format shown.  riverdale\yourusername You must use the backslash; it's the one under the delete key on the keyboard, not the one on the same key as the question mark. If you want the system to remember your password, check the box. Press OK and your document will print! <br><br>[[image:PrintAuthBox.jpg]]<br><br></li>
<li>After you press the print button another box will pop up.  Enter your domain credentials in the format shown: '''riverdale\yourusername'''. You must use the backslash. It's the one under the delete key on the keyboard. If you want the system to remember your password, check the box. <br><br>[[File:PrintAuthBox.jpg|thumbnail|400px]] <br clear="all">
<li>A small number of our users require the [[PaperCut Client Application]] to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our [[PaperCut Client Application|installation guide]].</li>
<li>A small number of our users require the [[Install the PaperCut Client Application?|PaperCut Client Application]] to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our [[Install the PaperCut Client Application?|installation guide]].</li>
<li>Now printing from your laptop is super easy!  Please print responsibly!</li>
</li>
</ol>
</ol>


=== On Windows 7 or 8 ===
=== On Windows 11 ===
#
# Search the word "print", then select '''Printers & scanners'''.
#* '''Windows 7''' users Select Devices and Printers from the Start Menu
# Click on '''Add Device'''
#* '''Windows 8''' users Open Devices and Printers by swiping in from the right edge of the screen, tapping Search (or if you're using a mouse, pointing to the upper-right corner of the screen, moving the mouse pointer down, and then clicking Search), entering Devices and Printers in the search box, tapping or clicking Settings, and then tapping or clicking Devices and Printers.<br><br>[[image:DevicesAndPrinters.JPG]]<br><br>
# Wait ~5 seconds, then click '''Add manually'''
#Click on Add a Printer <br><br>[[image:AddAPrinter.JPG]]<br><br>
# Select the second radio button: '''Select a shared printer by name'''
#Select Add a network, wireless or Bluetooth printer <br><br>[[image:NetworkWirelessOrBluetooth.JPG]]<br><br>
# Click on '''Browse'''. A new window will appear.
#Click "The printer that I want wasn't listed" <br><br>[[image:NotListed.JPG]]<br><br>
# In the bottom text field for printer, type '''\\carbon.riverdale.edu'' and hit '''Enter'''
#Select the radio button for Select shared printer by name, leave the space to type blank and click next <br><br>[[image:SelectSharedByName.JPG]]<br><br>
# Printers should populate the black window. Select '''RCS_Copiers'''.
#In the bottom of the box type  
# Click '''Next''' and wait a minute for the driver to install
#*\\carbon.riverdale.edu\ if you are on either campus
# We recommend setting '''RCS_Copiers''' as your default printer
#* then hit return <br><br>[[image:TypeYourPrintServer.JPG]]<br><br>
#Enter your domain credentials as riverdale.edu\yourusername and your password. You must use the backslash, it is below the delete key, not the one on the same key as the question mark. Also, check the remember my credentials box. <br><br>[[image:EnterCreds.JPG]]<br><br>
#Select the printer you want to add and click Select.  It will take a minute for your laptop to connect to the printer and download the driver from the print server <br><br>[[image:PickOne.JPG]]<br><br>
#Click on next after the driver is downloaded and installed
#You can set the newly added printer as your default or print a test page, then click finish <br><br>[[image:Success.JPG]]<br><br>
#A small number of our users require the [[PaperCut Client Application]] to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our [[PaperCut Client Application|installation guide]].
#Unlike WebPrint you can now print web pages and anything else your little heart desires, but please print responsibly!


== I changed my password, now what? ==
== I changed my password, now what? ==
It is super that you changed your password, but now all the printers you set up don't work anymore.  Follow the link below for instructions to fix them!
It is super that you changed your password, but now all the printers you set up don't work anymore.  Follow the link below for instructions to fix them!
* [[/Changing Password|How to update printing after changing your password]]
* [[Enroll_in_Self_Service#Update_Printer_Keychain_Password|How to update printing after changing your password]]


== I set it all up, but it stopped working, help! ==
== I set it all up, but it stopped working, help! ==
We've seen this happen on Mac OS X. Please [[Reset Printing System|reset your printing system]] to fix the issue.
We've seen this happen on Mac OS X. Please [[Reset Printing System|reset your printing system]] to fix the issue.

Latest revision as of 12:01, 16 September 2024

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Learning Instruction Community
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SummaryPrint to RCS-managed copiers and printers
AuthorMaintained by Rob Shin
HelpGet help with this article
StatusUp-to-date for the 2024-2025 school year.




Direct Wireless Printing allows printing from our wireless network to RCS-managed printers. It requires the user to configure the printer on their laptop.

Note: If you are in our Employee laptop program and have a Mac, you should use Self Service to install your printers.

What is Direct Wireless Printing? And where is it available?

Direct Wireless Printing is a service that allows you to print to RCS printers with a one time setup for the printer on your laptop. This service is available to folks connected to RCS-Community.

The initial setup process is a little cumbersome, and there's no way we can simplify it. However, once you set up your printers you'll find the printing process on a laptop much more manageable.

If this sounds too complex, you may be interested in our WebPrint service, which is easier to setup and use, but less powerful.

On macOS (with drivers)

If you are in our Employee and have a Mac, you should use Self Service to install your printers.

  1. Go to the Apple Menu and select System Preferences

    SystemPrefsSelect.jpg

  2. Select Print and Scan

    PrintAndScan.jpg

  3. Click on the + to add a printer

    thumbnail

    Note: Your printer list will not look exactly like the above.
    Note: If the + button is greyed out you need to click the lock icon in the bottom left and enter an admin username and password.

  4. Do you see the Advanced gear at the top of the Add window? It looks like this: AdvancedGear.png If not, follow the next two steps; if so, skip ahead to step 5
    1. Right click on the toolbar and select Customize Toolbar

      AltClickMenuPrintAndFax.jpg

    2. Drag Advanced to the toolbar, then click Done

      PrintAndFaxToolbar.jpg

    3. Click the Advanced gear. Wait a few moments while it searches for printers.
    4. Click on Type and select Windows printer via spools

      SelectPrinterType.jpg

    5. In the URL box, leave smb:// and for
      • On either campus type "rcs-print.riverdale.edu/type_the_printer_name_here" so it looks exactly like the picture below.
      • Format really matters!!

      For RIVER printer names, click here.

      For HILL printer names, you may need to go to Web Print at http://print.riverdale.edu to get the printer name. Click on "Web Print", and then choose "Submit a job".

    6. Then give the printer a name you know it by and its location. Set the driver to Generic Postscript Printer and click Add.

      URLNameLocation.jpg

    7. The system will display the setting up printer box. It may take over a minute for this process to complete. If the printer you selected has a duplexer you can select it here.

      SettingUpPrinter.jpg

    8. Now print something! Select the printer you just added in the drop down box.

      SystemPrintDialog.jpg

    9. After you press the print button another box will pop up. Enter your domain credentials in the format shown: riverdale\yourusername. You must use the backslash. It's the one under the delete key on the keyboard. If you want the system to remember your password, check the box.

      PrintAuthBox.jpg

    10. A small number of our users require the PaperCut Client Application to be running in order to print. If you received an email indicating that you were one of these lucky people, please follow our installation guide.

    On Windows 11

    1. Search the word "print", then select Printers & scanners.
    2. Click on Add Device
    3. Wait ~5 seconds, then click Add manually
    4. Select the second radio button: Select a shared printer by name
    5. Click on Browse. A new window will appear.
    6. In the bottom text field for printer, type \\carbon.riverdale.edu and hit Enter'
    7. Printers should populate the black window. Select RCS_Copiers.
    8. Click Next and wait a minute for the driver to install
    9. We recommend setting RCS_Copiers as your default printer

    I changed my password, now what?

    It is super that you changed your password, but now all the printers you set up don't work anymore. Follow the link below for instructions to fix them!

    I set it all up, but it stopped working, help!

    We've seen this happen on Mac OS X. Please reset your printing system to fix the issue.

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