Find a Lost or Stolen Device: Difference between revisions

Summary	Instructions on what to do if you lose your device
Author	Maintained by Matt Ringh
Help	Get help with this article
Status	Up-to-date for the 2024-2025 school year.

Latest revision as of 10:44, 8 August 2024

If you can't locate your device, immediately report it to us. It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.

Report

Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.

To report your device missing in a Support Ticket, Create a ticket and choose "Devices/Hardware" when you're asked what the ticket is about. Choose your missing device from the list of devices > Missing Device/Peripheral > Device Lost or Stolen.

Locating your device

Apple Devices

To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find.

Windows or Android Device

With Find My Device: Visit https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device to learn more.
With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location.
With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location.

Using Google

Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode.
Open your Google Account.
In the "Security" section, find "Your devices." Select Manage devices.
Select the lost phone, tablet, or Chromebook. You'll see the last time the device was used, and the last city it was in.
Next to "Account Access," select Sign out. Follow the on-screen instructions to remove access to your Google Account and connected apps on your device.
If you find your device, you can sign in to your Google Account again.
If you're trying to find a lost phone or tablet, you can also select Find a lost device. Follow the onscreen directions for more ways to find or secure your device.

@@ Line 1: / Line 1: @@
-{{abox
+{{AboxNew
- | name          = Deal with a missing, lost, or stolen device
+| name = Find a lost or stolen device
- | summary       = Instructions on what to do if you can't find your device.
+| learning =
- | for_employees = y
+| instruction =
- | for_students  = y
+| community = x
- | for_parents   =
+| summ = Instructions on what to do if you lose your device
- | cat1          = RCS Software and Services
+| maintained = MR
- | cat2          =
+| year = 2024-2025
- | maintained    = MR
- | year          = 2017-2018
 }}
+__TOC__
 If you can't locate your device, '''immediately report it to us.''' It's much better to have us scramble to find it quickly -- and then remember it's at home -- than to give a thief time to exploit it.
 === Report ===
 Directly notify someone from the Tech Department -- by phone (x50) or in person. Please don't leave a message; actually talk with someone so you know we're working on it.
-to report your device missing. Choose ticket type "Tech support (exact) > Loss or physical damage."
-You may also want to request a loaner in your report.
-=== Locate ===
+To report your device missing in a Support Ticket, Create a ticket and choose "Devices/Hardware" when you're asked what the ticket is about. Choose your missing device from the list of devices > Missing Device/Peripheral > Device Lost or Stolen.
+== Locating your device ==
-==== Apple Devices ====
+===Apple Devices===
 * To find your missing devices, sign in to the Find My iPhone app on any iOS device, or sign into https://www.icloud.com/#find.
-==== Windows or Android Device ====
+===Windows or Android Device===
+* With Find My Device: Visit https://support.microsoft.com/en-us/help/11579/microsoft-account-find-and-lock-lost-windows-device to learn more.
 * With Prey Project: Visit https://panel.preyproject.com/devices and log in to see your device's location.
 * With Android Device Manager: Visit https://www.google.com/android/devicemanager and log in to see your device's location.
+===Using Google===
+# Open a browser, like Chrome Chrome. If you're using someone else's device, use private browsing mode.
+# Open your [https://myaccount.google.com/ Google Account].
+# In the "Security" section, find "Your devices." Select Manage devices.
+# Select the lost phone, tablet, or Chromebook. You'll see the last time the device was used, and the last city it was in.
+# Next to "Account Access," select Sign out. Follow the  on-screen instructions to remove access to your Google Account and connected apps on your device.
+# If you find your device, you can sign in to your Google Account again.
+# If you're trying to find a lost phone or tablet, you can also select Find a lost device. Follow the onscreen directions for more ways to find or secure your device.