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Remove RCS Device Management Tools: Difference between revisions

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<noinclude>
<noinclude>
{{abox
{{AboxNew
| name         = Remove RCS management tools from a device
| name = Remove RCS Device Management Tools
| summary      = instructions to prep devices for personal use
| learning =  
| for_employees = y
| instruction =  
| for_students  =  
| community = x
| for_parents  =
| summ = How to prepare your computer for personal use
| cat1          = Classroom Technology and Systems
| maintained = JM
| cat2          =
| year = 2024-2025
| maintained   = JM
| year         = 2019-2020
}}
}}
__TOC__


==Mac==
==Mac==
===Uninstall Self Service===
===Step 1: Uninstall Self Service===
Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] from your RCS Mac laptop.
Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] from your RCS Mac laptop.


===Wipe and reinstall fresh macOS===
===Step 2 (Optional): Wipe and reinstall fresh macOS===
If you are interested in an "out of box" experience, after backing up your data, please follow these detailed instructions from Apple on [https://support.apple.com/en-us/HT204904 How to reinstall macOS from macOS Recovery].  
If you would like a completely wiped-clean laptop, (after backing up your data, of course,) please follow these detailed instructions from Apple on [https://support.apple.com/guide/mac-help/erase-and-reinstall-macos-mh27903/mac How to erase and reinstall macOS].  


'''Note:''' All of the data on your Mac will be erased!
'''Note:''' All of the data on your Mac will be erased!


==Windows==
==Windows==
Your laptop must be reset to factory default settings, which provides the new "out of box" experience. Please feel free to book Rob Shin's calendar if you'd like to work through this process with a technician. The procedure performed will be as follows:
There are (2) options available: Factory reset the laptop (recommended) OR selectively uninstall RCS related applications.


=== Back Up All of Your Files ===
Please contact Rob Shin for any questions or if you'd like assistance with this process.
It is essential to back up all of your files because there's always a risk of losing data when making a major change to the system.
* Google Drive
* My Documents folder
* Pictures
* Music


=== Perform Factory Reset (Windows 10) ===
===Back Up All of Your Files===
# Plug in the charger so the laptop is running off wall power
It is essential to first back up all of your files. There is always a risk of losing data when making changes to a system.
# Click the Start button
 
# Type '''Settings''' and hit Enter
*Google Drive
# Select '''Update & Security'''
*My Documents folder
# In the left hand menu, click on '''Recovery'''
*Pictures
# On right side under '''Reset this PC''', click on '''Get started'''
*Music
# Choose '''Keep my files'''
 
# Click on '''Change settings'''
=== Option 1: Perform Factory Reset (Windows 10 out-of-box experience)===
# Toggle the radio button to '''Off''' for the Preinstalled apps
 
# Hit '''Next''' and confirm to proceed with the factory reset
#Plug in the charger so the laptop is running off wall power
#Click the Start button
#Type '''Settings''' and hit Enter
#Select '''Update & Security'''
#In the left hand menu, click on '''Recovery'''
#On the right side under '''Reset this PC''', click on '''Get started'''
#Choose '''Keep my files'''
#Click on '''Change settings'''
#Toggle the radio button to '''Off''' for the Preinstalled apps
#Hit '''Next''' and confirm to proceed with the factory reset
 
=== Option 2: Selectively Uninstall RCS Applications===
 
#Click on the Start button
#Type '''Control Panel''' and hit enter
#Click on '''Programs and Features'''
#You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall:
#*Google Drive File Stream (unless you'd like to link your personal Google account)
#*Office 365 (unless you intend to purchase your own license)
#*Adobe CC products (RCS provided license will be expired)


==iPad==
==iPad==
Please see [https://howdoi.riverdale.edu/wiki/IPad,_iPhone,_iOS_Devices#Resetting_.26_Erasing_an_iOS_device_for_return this article] for information about how to prepare your school-managed iPad for return to Riverdale.
Please see [http://Prepare%20Apple%20Device%20for%20Return "Prepare Apple Device for Return"] for information about how to prepare your school-managed iPad for return to Riverdale.


==Chromebook==
==Chromebook==
JG: we will have to remove management, I presume they'll have to powerwash it and start over.
===Perform Factory Reset===
 
*After Tech has deprovision the device, follow the steps below.
 
#Turn off the Chromebook.
#Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.
#Press Ctrl+D to begin Developer mode, then press Enter.
#Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes.
#When the transition completes, press the space bar, then press Enter to return to verified mode.
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