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Access MacOS Resources in Self Service: Difference between revisions

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{{abox
{{AboxNew
| name         = Enroll in Self Service
| name = Access MacOS Resources in Self Service
| summary      = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.
| learning =  
| for_employees = y
| instruction =  
| for_students  = y
| community = x
| for_parents  =
| summ = Add printers, apps, and more on RCS managed employee Apple MacOS computers
| cat1          = RCS software and services
| maintained = JM
| cat2          =
| year = 2024-2025
| maintained   = JM
| year         = 2018-2019
}}
}}
__TOC__


= What is Self Service =
= What is Self Service =
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs.
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs.  


<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows OS!</big>
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup.


= How do I Enroll =
<!-- *''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. -->
This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders.  
 
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big>
 
<!-- Commented as we do not want anyone to manually re-enroll
 
= How do I Manually Enroll =
<big>'''NOTE:''' All RCS owned devices automatically enroll during device setup. The following a only a troubleshooting step!</big>
# Open Safari (enrollment works best using Safari!)
# Open Safari (enrollment works best using Safari!)
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)
# Log in with your Riverdale username and passphrase
# Log in with your Riverdale username and passphrase
#* Your computer will download a .pkg file
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences
# Click the Show Downloads button
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment
# Open RCSEnrollment.pkg
-->
# Install the software
#* Wait a while. It will seem to hang, but will finally complete after a minute or two.
# From the Finder, open the app Self Service  
# Log in with your Riverdale username and passphrase


= I'm Enrolled, What now? =
= I'm Enrolled, What now? =
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=== App/Software Installs ===
=== App/Software Installs ===
* Select the Apps category and check out all of the Apps available to you.  
* Select the Apps category and check out all of the Apps available to you.  
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again.  
* Once you find what you want to install click on the [[File:Self_Service_Install2.png|100px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png|100px]] again.  
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]


=== Printer Installs ===
=== Printer Installs ===
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* Select either Printers-Hill or Printers-River  
* Select either Printers-Hill or Printers-River  
* If you haven't already, Install the printer drivers
* If you haven't already, Install the printer drivers
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png|100px]]
* You will be prompted for your RCS Username and Password (only if you dont have your printing keychain already configured)
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]
* Send a print job
* Send a print job


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# Open the Self Service app and log in with your RCS credentials
# Open the Self Service app and log in with your RCS credentials
# Select the "Keychain" Category on the right
# Select the "Keychain" Category on the right
# Click the "Update RCS-Print Keychain Passphrase" policy
# Click the "Update RCS Keychain Passphrase" policy
# Follow the prompts for Username and Passphrase
# Follow the prompts for Username, Passphrase, and laptop password
# Your printing keychain passphrase is now updated
# Your printing keychain passphrase is now updated
# The first time you print you will be prompted for your laptop passphrase on this screen <br> [[File:Keychain NetAuthSysAgent prompt.png|400px]]
#* Then click 'Always Allow' to not see this again
</onlyinclude>
</onlyinclude>


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*Is Sophos anti-virus installed? (it should be)
*Is Sophos anti-virus installed? (it should be)
*Is FileVault enabled? (it should be -- particularly for admin employees)
*Is FileVault enabled? (it should be -- particularly for admin employees)
*Is automatic login without a password enabled? (it shouldn’t be)
*Is automatic login without a passphrase enabled? (it shouldn’t be)
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)


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