https://howdoi.riverdale.edu/w/api.php?action=feedcontributions&user=Jmartinez-admin&feedformat=atomhowdoi - User contributions [en]2024-03-28T16:33:59ZUser contributionsMediaWiki 1.39.1https://howdoi.riverdale.edu/w/index.php?title=Access_Ruvna_for_Emergencies_(Employees)&diff=6687Access Ruvna for Emergencies (Employees)2022-09-06T01:39:30Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Use Ruvna to...<br />
| summary = Ruvna replaces your paper and clipboard rosters during times of crisis. This article takes you through login and use.<br />
| for_employees = y<br />
| for_students = <br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 = Communication<br />
| maintained = JM<br />
| year = 2022-2023<br />
}}<br />
<br />
[[File:RuvnaIcon.png]]<br />
<br />
==Log in to Ruvna==<br />
<br />
*Log into [https://my.riverdale.edu my.riverdale.edu] and click the Ruvna icon OR<br />
*navigate to [https://riverdale.ruvna.com/login riverdale.ruvna.com] OR<br />
*open the [https://itunes.apple.com/us/app/ruvna/id1171190134?mt=8 Ruvna iOS App] on your iPhone THEN<br />
<br />
#Log in using Google<br> [[File:RuvnaSigninWithGoogle.png|200px|Ruvna Log in Using Google]]<br />
#Enter in 2 step verification code if prompted <br> [[File:2step.png|200px]]<br />
#Select Campus <br> [[File:RuvnaSelectCampus.png|200px|Ruvna Select Campus]]<br />
<br />
==Ruvna Action Buttons==<br />
The buttons are much more visually distinct, and communicate more effectively to the user what their states and actions are.<br />
<br />
[[File:Screen Shot 2019-11-18 at 3.47.12 PM.png|200px]]<br />
<br />
* The new “check-in” button has an unfilled circle, evoking to-do lists and unfinished business, which becomes checked when the student is checked-in.<br />
* When a student is absent, the button becomes grey with a new icon to convey that no further action is necessary.<br />
* Users will now see that a second “confirmation” tap is necessary to uncheck a student, rather than relying solely on practice and training.<br />
<br />
<br />
==Check in your students==<br />
<br />
*Find class under rosters<br />
<br />
[[File:Check-in-001.11.14.01.PNG|200px|Ruvna Student Check In]]<br />
<br />
[[File:Check-in-002.11.14.01.png|200px|Ruvna Student Check In]]<br />
* The “check- in” button has an unfilled circle<br />
* When a student is checked the student name is checked-in, in addition, you will see the phrase "Checked-In by You".<br />
* When a student is absent, the button becomes grey with an icon to convey that no further action is necessary.<br />
* A second “confirmation” tap is necessary to uncheck a student.<br />
<br />
==Check in someone else==<br />
<br />
#Click Teachers/Grades <br> [[File:RuvnaTeachers.PNG|200px|Ruvna Teacher]]<br />
#Search for teacher <br> [[File:RuvnaTeacherSearch.PNG|200px|Ruvna Teacher Search]]<br />
#Select teacher<br />
#Select Absent or Check in on bottom <br> [[ File:RuvnaFacultyCheckIn.PNG|200px|Ruvna Employee Check In]]<br />
<br />
==Check in someone else's students==<br />
<br />
#Search for teacher<br />
#Select teacher<br />
#Select desired roster (if more than one)<br />
#Check or mark absent each student<br />
<br />
==How to send a panic signal==<br />
<br />
*Click on the Send Panic button<br />
<br />
[[File:Pic02.jpg|433x433px]]<br /><br />
<br />
<br />
*Write a message and click SEND<br />
<br />
[[File:Ruvna8.22.02.png|200px]]<br />
<br />
==How to enable notifications==<br />
<br />
*Load the Ruvna app.<br />
<br />
[[File:Ruvna17001.png|200px]]<br />
<br />
<br />
*Click on the person icon and click on Notification Preferences<br />
<br />
[[File:Ruvna17002a.png|200px]]<br />
<br />
<br />
*Enable all notifications.<br />
<br />
[[File:Ruvna17003.png|200px]]<br />
<br />
[[File:Ruvna17004.png|200px]]</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Project_with_AirPlay_(Apple_TV)&diff=6686Project with AirPlay (Apple TV)2022-09-06T01:14:48Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Use an Apple TV<br />
| summary = Apple TVs are deployed in some classrooms on both campuses. They allow for wireless projection from your Mac Laptop, iPad, and iPhone.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2022-2023<br />
}}<br />
<br />
=Using Apple TV through AirPlay in the Classroom=<br />
<br />
=====macOS versions pre-Big Sur=====<br />
<br />
#Enable AirPlay to Display in the Menu Bar. To do this go to System Preferences > Displays and click the checkbox at the bottom. <br> [[File:MirrorOptions.png]]<br />
#This AirPlay icon will appear on the menu bar [[File:AirplaySymbol.png]] when Apple TVs are connected to the wireless network.<br />
#Clicking on the icon displays any available Apple TVs. <br> [[File:Airplay.png]]<br />
#Select the Apple TV Name for the location you are in.<br />
#Once selected, you will be prompted on your laptop to enter the AirPlay Code displayed on the Apple TV: <br> [[File:200px-AirplayCode.png]]<br />
<br />
====macOS Version Big Sur and later:====<br />
<br />
#Go to the Control Center Menu item and click on the Screen Mirroring button: <br>[[File:ControlCenterBigSur.jpg]]<br><br />
#Choose the Apple TV from the list: <br> [[File:ScreenMirror.jpg]] <br><br />
#Once selected, you will be prompted on your laptop to enter the AirPlay Code displayed on the Apple TV: <br> [[File:200px-AirplayCode.png]]<br />
<br />
====Using Interactive devices using AirPlay====<br />
<br />
#Using an AppleTV for interactivity with Epson BrightLink projectors (LS & US) is '''''not recommended''''' as the projector will need to be re-calibrated every time for optimal pen tracking.<br />
<br />
<br /><br />
<br />
==Playing DVD with ATV==<br />
To play a DVD through an Apple TV you will need to use [http://www.videolan.org/vlc/download-macosx.html VLC Player]. A DVD will NOT work with Apple's DVD Player app.<br />
<br />
==Streaming Video==<br />
Viewing streaming video media (like YouTube) is not recommended through an Apple TV as there will be lag, dropouts and audio glitches. Please use the hard-wired connection through the cable bundle for best results.<br />
<br />
==Important Notes==<br />
<br />
*On rare occasions, you will be unable to pair the Apple TV to AirPlay on your Mac even though you may see the Apple TV connection screen displayed. Try disconnecting and then reconnecting Wi-Fi, which should re-populate the list of available Apple TVs. Please put in a [https:///support.riverdale.edu Tech Support Ticket] if you are unable to connect to an Apple TV through AirPlay.<br />
*If your computer goes to sleep you will need to reconnect to the Apple TV. [https://itunes.apple.com/us/app/caffeine/id411246225?mt=12 Caffeine] can be used to prevent your Laptop from Sleeping (it works on people too!).</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Use_Laptop_Carts_and_Classroom_Macs&diff=6685Use Laptop Carts and Classroom Macs2022-09-06T01:14:17Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Use a Mac a Riverdale<br />
| summary = This page summarizes how to use a managed Mac at Riverdale Country School.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2022-2023<br />
}}<br />
<br />
== Cart or Lab Mac ==<br />
* These Macs are designed to be used while on RCS Campus for quick, stable access to the internet and your files for academic purposes.<br />
<br />
== The Login Screen ==<br />
At the Login Screen simply enter your username and passphrase, and either press Return or click the arrow next to your passphrase to submit your credentials and log in.<br />
<br />
== The Dock ==<br />
* The Dock gives you quick access to most common used Apps, all other Apps can be found in the Applications Folder<br />
* Along with Applications the Dock has 3 Folders for quick access.<br />
** Documents<br />
** Applications<br />
** Network Home Folder<br />
<br />
== The Local Storage Partition ==<br />
<br />
* When using a MacBooks, in the Local Storage partition will only be available from that Mac, and can be accessed by anyone else using that machine.<br />
<br />
*Any files that you wish to store in your private network storage should be saved in your personal network account home folder. Your personal network account home folder will mount of the desktop upon login.<br />
<br />
*Movies and Music folder are stored here and must be backed up to an external source if you would like to keep it. Otherwise, anyone who logs into the mac will have access to edit/delete it from the Local Storage partition.<br />
<br />
* '''<big>When you are finished using the laptops you must Log Out in order to protect the privacy of your sessions on the file server and the Internet. When you log out the computer will automatically shut down. Do not put the computer to sleep and do not close the lid of the computer until it is completely shut down.</big>'''<br />
<br />
== Printing ==<br />
<br />
* Network printers are available from all RCS laptops/labs. RCS_Copiers and H_Printers are assigned per cart/lab and their proximity to the network printers.<br />
<br />
*The default printer will be the last printer used on that laptop/iMac, so you must pay attention to which printer you are printing to, and change it if necessary.<br />
<br />
== Troubleshooting ==<br />
<br />
When laptops are put away in the carts while sleeping and not shutdown, the batteries can become discharged and various system settings revert to default settings. The most deleterious default is a reset of the system clock back to some time in 1976. Because network connections and user logins rely on a system clock being within 2 minutes of the servers they are connecting to, this can cause problems. In addition, all laptop carts must be connected to an AC source at all times when stationary, and all laptops must be shutdown and connected to the power supply cables within. Laptop cable connectors will glow orange when charging, and will show green when the laptop battery is fully charged.<br />
<br />
If a User Cannot Log in it is possible there is a Network Error in which case a Reboot of the System should occur and then the User may attempt to log in again.<br />
<br />
If a user logins in and does not see desktop item, please reboot the machine and log in again.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_GoGuardian_Parent&diff=6684Access GoGuardian Parent2022-09-06T01:13:58Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Use GoGuardian Parent<br />
| summary = The information here will guide you through the process of setting up GoGuardian Parent on your mobile devce<br />
| for_employees = <br />
| for_students = <br />
| for_parents = Y<br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2022-2023<br />
}}<br />
<br />
==Welcome to GoGuardian Parent!==<br />
GoGuardian Parent is a mobile app to help keep parents/guardians aware of their children's browsing activity, app usage, and more. The GoGuardian Parent app acts as a companion to the classroom management and internet filtering tools that we use on iPads and Chromebooks issued to our Lower and Middle School students. Through the use of this app, we hope to encourage more open and honest conversations between parents and children that will result in safer practices and responsible browsing habits.<br />
<br />
==What is GoGuardian Parent?==<br />
GoGuardian Parent was created to help provide additional educational support to administrators and teachers by allowing parents to see what sites and documents their children are browsing. The app gives parents a bird's eye view of the apps and websites that their kids are on most often. With this perspective, parents can be made aware of what types of browsing behavior schools are seeing from students so they can all work together to encourage more effective internet browsing habits at home and at school.<br />
<br />
==What's the intention of the app?==<br />
By providing insight into student browsing habits, our goal is to empower parents to take a more active role in their children's online learning. We aim to create a greater sense of transparency with student browsing to help bring about a greater sense of accountability on both the parent's and the student's part. We also believe that transparency and insight will increase the likelihood of productive student browsing habits on a more consistent basis.<br />
<br />
==What is included in this app:==<br />
<br />
*Top 5 summary of student browsing (apps, extensions, documents, and websites visited)<br />
*Teacher interventions<br />
*30-day view of websites, videos, documents, apps, and extensions<br />
<br />
==To access the app, please follow the below instructions:==<br />
<br />
#Download the app<br />
#*'''iPhone:''' Visit App Store, search for GoGuardian Parent, and tap the download button.<br />
#*'''Android:''' Visit Google Play Store, search for GoGuardian Parent, and tap the download button.<br />
#After the app is successfully downloaded and installed, open it up and enter the email address registered with the school. Note: If you forgot your registered email address, please reach out to your school administrator. We call this your 'Email 1' in Veracross.<br />
#Login/Check Email: Check your email on your phone for a link to log in to the app. Tap the "Verify your email", and it will take you straight to the app. Note: If you don't have access to your email through the device you used to log in, tap on "Login with verification code", and copy and paste the verification code from the email into the app.<br />
<br />
==GoGuardian Parent vs YouTube==<br />
The Parent app allows parents to introduce filtering outside of school hours. Unfortunately, the parent filter is an overlay of any school filters (aka, it only makes it more strict) and we cannot STOP a parent from blocking something. In our case, logging on to '''Schoology''' requires that '''accounts.youtube.com''' is accessed (we have no control over this) and if a parent blocks '''youtube.com''', a student is unable to logon to our LMS outside of school hours. This is a known issue that we are working on trying to resolve. Thank you.<br />
<br />
==For More Info==<br />
If you have any questions, you can reach us at suuport-ticket@riverdale.edu.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Remove_RCS_Management_Software_(Apple_Devices)&diff=6683Remove RCS Management Software (Apple Devices)2022-09-06T01:13:40Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Uninstall Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2022-2023<br />
}}<br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows OS!</big><br />
<br />
==When should you uninstall==<br />
You should only uninstall Self Service if your device device will never be used on the RCS network again for example, you are getting a new computer or are leaving RCS.<br />
<br />
==How to uninstall==<br />
The best way to uninstall is to use the ''Uninstall'' policy from within Self Service.<br />
This policy will:<br />
<br />
*Remove and Jamf files and processes from your computer; i.e., Self Service.app<br />
*Remove any MDM Profiles installed by Jamf on your computer<br />
*Delete your computer record from Jamf Pro Server<br />
<br />
'''To Run the policy:'''<br />
<br />
#Open ''Self Service'' from your ''Applications'' folder<br />
#Login and navigate to the ''Uninstall'' category on the left<br />
#Run the ''Uninstall Self Service'' policy and follow prompts<br />
<br />
::[[File:UnenrollSelfService.png|300px]]</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_Adobe_Creative_Cloud&diff=6681Access Adobe Creative Cloud2022-09-06T01:11:41Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Sign in to Adobe Creative Cloud<br />
| summary = Instructions on how to sign into Adobe Creative Cloud desktop app to install Adobe Creative Cloud products when assigned by the tech department.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2022-2023<br />
}}<br />
<br />
==What is Adobe CC==<br />
Adobe Creative Cloud is a set of applications and services from Adobe Systems that gives subscribers access to a collection of software used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.<br />
<br />
===Requesting Adobe CC Apps===<br />
Please {{tsreq}} if you need access to any or all of the Adobe Creative Cloud Apps (Photoshop, Illustrator, Acrobat, etc).<br />
<br />
==Creative Cloud Desktop App==<br />
===Note: This tutorial is also available as a video:===<br />
https://youtu.be/99XCHGhtgKg<br />
<br />
<br />
Go to https://www.adobe.com/creativecloud/desktop-app.html<br />
<br />
Click Download[[File:Adobe CC Download.png|thumb|300x300px|<br />
#<br />
|alt=|center]]<br />
<br>Click "Sign In With Google"[[File:Adobe Sign In With Google.png|thumb|alt=|center]]<br />
<br />
Sign in using your RCS Google credentials, and then - on the following screen - choose "Enterprise ID".<br />
<br /><br />
[[File:Google Sign In.png|thumb|alt=|center]]<br />
[[File:Enterprise ID.png|center|thumb]]<br />
<br />
<br />
Adobe will automatically begin a download, which you should save and then Double-Click to open.<br />
<br />
<br /><br />
[[File:Screen Shot 2020-09-17 at 12.48.18 PM.png|thumb|alt=|center]]<br />
[[File:Adobe Installer.png|thumb|alt=|center]]<br />
<br />
Launch the installer by double-clicking, and authenticate with your laptop password to authorize the installation.<br />
<br />
===Installing Creative Cloud Apps===<br />
Note: Your installer should automatically sign you in to the Adobe Creative Cloud Desktop app once it is finished installing.<br />
<br />
From the Adobe CC Desktop app, you can select "Install" for any of the Adobe applications that you need.<br />
[[File:Adobe CC Desktop App.png|thumb|alt=|center]]<br />
<br></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Resolve_Self_Service_Notifications&diff=6680Resolve Self Service Notifications2022-09-06T01:09:40Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Resolve Self Service Notifications<br />
| summary = This is a Mac-only process, for RCS employee laptops.<br />
| for_employees = y<br />
| for_students = <br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2023-2023<br />
}}<br />
<br />
<br />
Below are a list of notifications and our recommendations to resolve them.<br />
<br />
== Install Sophos ==<br />
This computer does not have Sophos Anti-virus installed. Please install Sophos Anti-virus via [[Enroll in Self Service|Self-Service]].<br />
<br />
To install Sophos:<br />
#Open [[File:SelfServiceIcon.png|100px]] in the Applications folder.<br />
#Find [[File:SophosIcon.png|100px]] under [[File:selfServiceSecurityAndUtilitiesButton.png|150px]]<br />
#Click on [[File:Self_Service_Install.png|150px]] to install Sophos<br />
<br />
== Enable Find My Mac ==<br />
Find My Mac must be enabled on ALL Employee Laptop Program laptops. If you lose or misplace your laptop, you can use Find My Mac to help locate it. Please enable Find My Mac by following the directions below or dial x50 for further assistance.<br />
<br />
'''To set up Find My Mac'''<br />
#Go to the Apple menu ().<br />
#Click System Preferences > iCloud.<br />
#Check the box to turn on Find My Mac.<br />
<br />
== Disable auto login ==<br />
Automatic login has been enabled. Someone can just turn on or wake up your laptop and have full access to your files and data! Please disable this feature as this poses a security risk to your personal and RCS related information. <br />
<br />
'''To disable automatic login:'''<br />
#Choose System Preferences from the Apple menu (), then click Users & Groups.<br />
#Click the lock , then enter account password.<br />
##If you aren't logged in as an administrator, you're asked to enter an administrator's name and password.<br />
#Click Login Options.<br />
#Choose "Off" from from the “Automatic login” pop-up menu, then enter the password of that account.<br />
<br />
The computer is now set up without automatic login when your Mac starts up.<br />
<br />
== Enable FileVault ==<br />
FileVault must be enabled on all Administrator devices. If someone were to steal your laptop, they could take out the SSD and read all the contents easily. FileVault encrypts your entire SSD and makes it impossible for someone to read without knowing your password. Please enable this feature as this poses a security risk to your personal and RCS related information.<br />
<br />
'''To turn on and set up FileVault'''<br />
<br />
FileVault 2 is available in OS X Lion or later. When FileVault is turned on, your Mac always requires that you log in with your account password. <br />
<br />
#Choose Apple menu () > System Preferences, then click Security & Privacy.<br />
#Click the FileVault tab.<br />
#Click Locked, then enter an administrator name and password.<br />
#Click Turn On FileVault.<br />
<br />
== Reboot your computer ==<br />
This computer has not been restarted in more than two weeks. For optimal performance RCS Tech recommends you reboot your computer at least once per week. <br />
<br />
To Restart your computer, do one of the following:<br />
<br />
*Choose Apple menu () > Restart.<br />
*Press and hold the power button until you see options, then click Restart or press R.<br />
*If the pointer freezes on the screen or your Mac becomes unresponsive, press and hold Control-Command while you press the power button to force a restart.<br />
<br />
'''Important:''' If you force a restart, you may lose unsaved changes in open documents.<br />
<br />
If you don’t want the app windows you currently have open to reopen when you restart your Mac and sign in, deselect “Reopen windows when logging back in.”<br />
<br />
== Update macOS ==<br />
'''Upgrading is free. And easier than you think.''' Open Self Service and find the OS Category. Click the appropriate policy to download the latest macOS from the Mac App Store. Click the download button and follow the onscreen instructions to begin your upgrade.<br />
<br />
== Malware detected ==<br />
This computer may be infected with Adware or Malware. Please bring your laptop for support during help desk hours or dial X50 for further assistance.<br />
<br />
== RCS-Guest deleted ==<br />
RCS-Guest has been removed from the preferred networks list of your device as that network has changed as of Spring Break 2018. Employees should all be using RCS-Community to maximize speed, usability and to reduce filtering.<br />
<br />
== Update Laptop Password ==<br />
<br />
Your laptop password if over 365 days old! It’s important to change your laptop login password from time to time to protect your privacy. Please change you laptop password following these instructions:<br />
<br />
#On your Mac, choose Apple () menu > System Preferences, then click Users & Groups.<br />
#Click Change Password.<br />
#Enter your current password in the Old Password field.<br />
#Enter your new password in the New Password field, then enter it again in the Verify field.<br />
#For help choosing a secure password, click the Key button next to the New Password field.<br />
#Enter a hint to help you remember the password.<br />
#The hint appears if you enter the wrong password three consecutive times, or if you click the question mark in the password field in the login window.<br />
#Click Change Password.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Prepare_Apple_Device_for_Return&diff=6679Prepare Apple Device for Return2022-09-06T01:09:23Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Resetting & Erasing a macOS laptop or iOS device for return<br />
| summary = The article is used by those returning RCS owned devices.<br />
| for_employees = Yes<br />
| for_students = Yes<br />
| for_parents = No<br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2022-2023<br />
}}<br />
<br />
When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
==iPad Return Procedures==<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
==macOS Return Procedures==<br />
If you are returning a macOS device which is owned by RCS follow these instructions before turning in your device:<br />
<br />
#'''Sign out of iCloud''' - Go to System Prefs > Apple ID > Select iCloud > Uncheck all options, including Find My Mac > Click Overview > Click 'Sign Out'<br />
#'''Back up Data''' - Please back up any personal data from your device as the device will be wiped once it is turned in.<br />
<br />
The tech department will wipe and reinstall macOS on this device as soon as the device it turned in.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6678Access MacOS Resources in Self Service2022-09-06T01:07:42Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = <br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2022-2023<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll =<br />
<big>'''NOTE:''' All RCS owned devices automatically enroll during device setup. The following a only a troubleshooting step!</big><br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install2.png|100px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png|100px]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png|100px]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6677Access MacOS Resources in Self Service2022-09-06T01:06:24Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2022-2023<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll = <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install2.png|100px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png|100px]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png|100px]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Care_for_LS_Device&diff=6676Care for LS Device2022-09-06T01:05:17Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Care for my Lower School child's iPad or Chromebook<br />
| summary = Tips on troubleshooting and caring for your child's LS issued device<br />
| for_employees = <br />
| for_students = <br />
| for_parents = y<br />
| cat1 = Classroom Technology and Systems<br />
| cat2 = Remote Learning<br />
| maintained = SC<br />
| year = 2022-2023<br />
}}<br />
<br />
==Best Practices for Using an RCS Device==<br />
Below are some best practices and points to consider when using your RCS issued device at home:<br />
<br />
===Best Practices===<br />
Use some of the tips below to ensure your devices runs properly throughout the day. If you begin to experience technical difficulties with your device, please submit a tech ticket by emailing us at support-ticket@riverdale.edu<br />
<br />
*Restart your device on a regular basis (every 2 to 3 days)<br />
*Close any additional apps or tabs that are not being used to ensure optimal performance<br />
*Charge your device regularly<br />
*Keep your device in a cool, dry location<br />
<br />
===Device Troubleshooting===<br />
If you begin to experience technical difficulties with your device, please send an email to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]. <br />
<br />
We will schedule a time to assist you in troubleshooting your device via telephone or Google Meet.<br />
<br />
*If it is deemed that you would benefit from a replacement device the tech department will ask you to complete the following:<br />
*Submit a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]<br />
*The technology department will contact you to confirm the shipping location and that an individual will be available to sign for said package<br />
*Once your replacement is received, please make sure to check the following:<br />
**The device turns on<br />
**The device connects to the internet<br />
*After confirming both, please return the malfunctioned device using the same shipping box and the pre-paid return label (included in the box). If the replacement fails either of the two instructions above, please contact the tech department by emailing at support-ticket@riverdale.edu<br />
<br />
===Web filtering & Content===<br />
For the safety and security of our students, all devices managed by Riverdale are closely monitored. Content filtering, firewalls and age appropriate restrictions have been enabled for your child’s safety. RCS issued devices use GoGuardian to monitor student technology safe. Families have access to this information through GoGuardian Parent. GoGuardian Parent allows families to access to monitoring the students browsing data and device usage. For more information on how to set up an account with GoGuardian Parent, review our [[Use GoGuardian Parent|detailed help article]].<br />
<br />
===Apps, add-on’s or extensions===<br />
Applications, add-ons or extensions are not downloadable on managed devices. To access educational apps, add-ons or extensions, you must submit a request to the technology department by submitting a request to [mailto:support-ticket@riverdale.edu support-ticket@riverdale.edu]<br />
<br />
==Connecting the device to WiFi==<br />
<br />
===Chromebook===<br />
<br />
#To connect to a wireless network, select the Status Tray.<br> [[File:Image7.png|frameless]]<br />
#Select No network.<br>[[File:Image5.png|frameless]]<br />
#Scroll through the list and then select your wireless network.<br />
#If your wireless network is secured, enter the password, and then select Connect.<br>[[File:Image2.png|frameless]]<br />
<br />
=====Automatically connect to a network=====<br />
If you have multiple Wi-Fi networks in your area, you can choose to automatically connect to a specific one:<br />
<br />
#Make sure you're connected to a Wi-Fi network.<br />
#At the bottom right, select the time.<br />
#Select Settings.<br />
#In the "Network" section, select Wi-Fi and then your network.<br />
#Turn on Automatically connect to this network.<br />
<br />
===iPad===<br />
[[File:Image1.png|alt=|right|frameless|401x401px]]<br />
<br />
*From your Home screen, go to Settings > Wi-Fi.<br />
*Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.<br />
*Tap the name of the Wi-Fi network that you want to join.<br />
*You will see the following options: <br />
**''My Networks'': Wi-Fi networks that you've connected with before.<br />
**''Public Networks'': Available Wi-Fi networks that you've never connected with before.<br />
**''Secure Networks'': Wi-fi networks that are password protected and have a [[File:Image4.png|frameless|30x30px]] by their name. Enter the password and tap join. If you cannot tap join, the password you’ve entered is incorrect.<br />
**After you join a network, you'll see [[File:Image3.png|frameless|30x30px]] next to the network and [[File:Image6.png|frameless|30x30px]] in the upper-left corner of your display<br />
<br />
Still do not see your network? Check out [https://support.apple.com/en-us/HT202639 this apple support page] for more information<br />
<br />
<br /></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_my_LS_child%E2%80%99s_digital_Learning_Platforms&diff=6675Access my LS child’s digital Learning Platforms2022-09-06T01:02:29Z<p>Jmartinez-admin: </p>
<hr />
<div><br /><br />
{{abox<br />
| name = Access my LS child's digital Learning Platforms<br />
| summary = Procedure for accessing my lower school child's learning platforms<br />
| for_employees = <br />
| for_students = <br />
| for_parents = y<br />
| cat1 = Classroom Technology and Systems<br />
| cat2 = Remote Learning<br />
| maintained = SC<br />
| year = 2022-2023<br />
}}<br />
==Clever==<br />
===On an iPad===<br />
Before trying to access any apps, be sure to:<br />
<br />
<!-- <br />
#Install the following via the App Store: <br />
#*[https://apps.apple.com/us/app/clever/id1134186971 Clever]<br />
#*[https://apps.apple.com/us/app/dreambox-learning-math/id675354945 Dreambox Learning Math]<br />
#*[https://apps.apple.com/app/id623853404 Lexia Core 5]<br />
#*[https://apps.apple.com/us/app/seesaw-class/id930565184 Seesaw Class]<br />
--><br />
*Print out or save your Clever Badge<br />
<br />
Every time your child needs to access Seesaw, Dreambox, or Lexia, please do the following:<br />
<br />
#Open the Clever app and sign in using your Clever Badge<br />
##Hold up your Badge to the camera<br />
##You also can scan the Badge by holding your phone - with the Badge open - up to the camera<br />
#Once signed in, click the desired app icon (Dreambox, Lexia or Seesaw)<br />
#You will be prompted to open the desired app<br />
#The desired app will open already signed into your child’s account<br />
<br />
===On a Chromebook/Computer===<br />
<br />
#Via the web browser of your choice, navigate to [https://clever.com/in/riverdale clever.com/in/riverdale]<br />
#Click “Log in as a student” at the top right<br />
#Click “Clever Badge log in”<br />
#Once in Clever, click the desired app icon to launch an app.<br />
<br />
<!--<br />
==Upper Learning==<br />
===On a Chromebook/Computer===<br />
<br />
====myRiverdale====<br />
<br />
#Via the web browser of your choice (we recommend Google Chrome), navigate to the myRiverdale page.<br />
#Sign in using RCS Username and Password.<br />
<br />
=====Plugin Install=====<br />
We recommend using [https://www.google.com/chrome/ Google Chrome] as your browser in order to access myRiverdale. The plug-in helps the applications run smoothly, and should be installed.<br />
<br />
#Click on [[File:OktaInstallPlugin.png|100px]]<br />
#After starting the installation, follow the onscreen instructions.<br />
#When the installation is complete you will need to restart the browser.<br />
#*If you use more than one browser, you will need to install the plug-in in each browser.<br />
<br />
'''Note:''' Each web browser has its own slightly different method of installing the plug-in<br />
<br />
====Dreambox, Lexia and Seesaw====<br />
<br />
#Once signed in to myRiverdale, click the desired app icon (Dreambox, Lexia or Seesaw)<br />
#Click Log in with Google to sign in using your child's Riverdale email address and email password on the Clever Login page.<br />
#You may be prompted to either select your Google account or enter in your email credentials.<br />
#Please select or enter in your child's Riverdale email account.<br />
<br />
====Pearson Easybridge====<br />
<br />
#Once signed in to myRiverdale, click the Pearson Easybridge icon.<br />
#You may be directed to either select your Google account or enter in your email credentials to sign in.<br />
#Please select or enter in your child's Riverdale email account to continue.<br />
<br />
===On an iPad===<br />
====Dreambox, Lexia and Seesaw====<br />
Before trying to access any apps, <br />
<br />
#Install the following via the App Store: <br />
#*[https://apps.apple.com/us/app/clever/id1134186971 Clever]<br />
#*[https://apps.apple.com/us/app/dreambox-learning-math/id675354945 Dreambox Learning Math]<br />
#*[https://apps.apple.com/app/id623853404 Lexia Core 5]<br />
#*[https://apps.apple.com/us/app/seesaw-class/id930565184 Seesaw Class]<br />
<br />
Every time your child needs to access Dreambox, Lexia, or Seesaw, please do the following:<br />
<br />
#Open the Clever app and sign in using Google<br />
#Once signed in, click the desired app icon (Dreambox, Lexia, or Seesaw<br />
#You will be prompted to open the desired app<br />
#The desired app will open already signed into your child’s account<br />
<br />
====Pearson Easybridge====<br />
Before trying to access Pearson, <br />
<br />
#Install the following via the App Store: <br />
#*[https://apps.apple.com/us/app/okta-mobile/id580709251 Okta Mobile]<br />
#Open the Okta Mobile app <br />
##On first launch you will be asked for the Site Name, Username, and Password<br />
##*Site Name: riverdale.okta.com<br />
##*Username: RCS Username (do not include @riverdale.edu)<br />
##*Password: RCS Email Password<br />
##You will also be asked to set up a pin. This 4-Digit pin is used to access the Okta Mobile app without needing to sign in every time. Create a 4-Digit pin that you will remember (we do not have access to this pin).<br />
<br />
Every time your child needs to access Pearson, please do the following:<br />
<br />
#Open Okta Mobile App<br />
#You can access Pearson by clicking the Pearson Easybridge icon<br />
#You may be directed to either select your Google account or enter in your email credentials to sign in. Please select or enter in your child's Riverdale email account to continue.<br />
--><br />
<br />
==Seesaw (Grades PK-3)==<br />
Seesaw is a digital platform that will allow students to submit assignments with their homebase teachers. This platform will also allow for teachers to provide purposeful feedback to students. For more information on submitting student work to Seesaw[[Submit student work through Seesaw|, review our detailed tech article]]<br />
==Schoology (Grades 4-5)==<br />
Schoology is a learning management system that allows students to communicate with their teachers and submit student work. This platform provides teachers a digital space to collaborate with students and provide purposeful feedback. For more information on logging in and submitting work, [[Submit student work via schoology|review this detailed tech article.]]<br />
<br />
==Raz-Kids (Grades 1-2)==<br />
<br />
===Laptop or Chromebook===<br />
Have your student open their web browser and: <br />
<br />
#Go to [https://www.kidsa-z.com/main/Login?_ga=2.27998840.595706538.1611784565-789513421.1611784565 www.raz-kids.com]<br />
#Enter your Teacher's Username<br />
#*Teacher's will provide students with the Raz Kids Username as it differs from our RCS username<br />
#Select your student's name and they're in!<br />
<br />
===iOS or Android===<br />
Have your student open the Raz-Kids app and<br />
<br />
#Sign in using your Teacher's Username<br />
#Search for your students name and they're in!<br />
<br />
<br /></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_my_LS_child%E2%80%99s_digital_Learning_Platforms&diff=6674Access my LS child’s digital Learning Platforms2022-09-06T01:02:08Z<p>Jmartinez-admin: </p>
<hr />
<div><br /><br />
{{abox<br />
| name = Access my LS child's digital Learning Platforms<br />
| summary = Procedure for accessing my lower school child's learning platforms<br />
| for_employees = <br />
| for_students = <br />
| for_parents = y<br />
| cat1 = Classroom Technology and Systems<br />
| cat2 = Remote Learning<br />
| maintained = SC<br />
| year = 2021-2022<br />
}}<br />
==Clever==<br />
===On an iPad===<br />
Before trying to access any apps, be sure to:<br />
<br />
<!-- <br />
#Install the following via the App Store: <br />
#*[https://apps.apple.com/us/app/clever/id1134186971 Clever]<br />
#*[https://apps.apple.com/us/app/dreambox-learning-math/id675354945 Dreambox Learning Math]<br />
#*[https://apps.apple.com/app/id623853404 Lexia Core 5]<br />
#*[https://apps.apple.com/us/app/seesaw-class/id930565184 Seesaw Class]<br />
--><br />
*Print out or save your Clever Badge<br />
<br />
Every time your child needs to access Seesaw, Dreambox, or Lexia, please do the following:<br />
<br />
#Open the Clever app and sign in using your Clever Badge<br />
##Hold up your Badge to the camera<br />
##You also can scan the Badge by holding your phone - with the Badge open - up to the camera<br />
#Once signed in, click the desired app icon (Dreambox, Lexia or Seesaw)<br />
#You will be prompted to open the desired app<br />
#The desired app will open already signed into your child’s account<br />
<br />
===On a Chromebook/Computer===<br />
<br />
#Via the web browser of your choice, navigate to [https://clever.com/in/riverdale clever.com/in/riverdale]<br />
#Click “Log in as a student” at the top right<br />
#Click “Clever Badge log in”<br />
#Once in Clever, click the desired app icon to launch an app.<br />
<br />
<!--<br />
==Upper Learning==<br />
===On a Chromebook/Computer===<br />
<br />
====myRiverdale====<br />
<br />
#Via the web browser of your choice (we recommend Google Chrome), navigate to the myRiverdale page.<br />
#Sign in using RCS Username and Password.<br />
<br />
=====Plugin Install=====<br />
We recommend using [https://www.google.com/chrome/ Google Chrome] as your browser in order to access myRiverdale. The plug-in helps the applications run smoothly, and should be installed.<br />
<br />
#Click on [[File:OktaInstallPlugin.png|100px]]<br />
#After starting the installation, follow the onscreen instructions.<br />
#When the installation is complete you will need to restart the browser.<br />
#*If you use more than one browser, you will need to install the plug-in in each browser.<br />
<br />
'''Note:''' Each web browser has its own slightly different method of installing the plug-in<br />
<br />
====Dreambox, Lexia and Seesaw====<br />
<br />
#Once signed in to myRiverdale, click the desired app icon (Dreambox, Lexia or Seesaw)<br />
#Click Log in with Google to sign in using your child's Riverdale email address and email password on the Clever Login page.<br />
#You may be prompted to either select your Google account or enter in your email credentials.<br />
#Please select or enter in your child's Riverdale email account.<br />
<br />
====Pearson Easybridge====<br />
<br />
#Once signed in to myRiverdale, click the Pearson Easybridge icon.<br />
#You may be directed to either select your Google account or enter in your email credentials to sign in.<br />
#Please select or enter in your child's Riverdale email account to continue.<br />
<br />
===On an iPad===<br />
====Dreambox, Lexia and Seesaw====<br />
Before trying to access any apps, <br />
<br />
#Install the following via the App Store: <br />
#*[https://apps.apple.com/us/app/clever/id1134186971 Clever]<br />
#*[https://apps.apple.com/us/app/dreambox-learning-math/id675354945 Dreambox Learning Math]<br />
#*[https://apps.apple.com/app/id623853404 Lexia Core 5]<br />
#*[https://apps.apple.com/us/app/seesaw-class/id930565184 Seesaw Class]<br />
<br />
Every time your child needs to access Dreambox, Lexia, or Seesaw, please do the following:<br />
<br />
#Open the Clever app and sign in using Google<br />
#Once signed in, click the desired app icon (Dreambox, Lexia, or Seesaw<br />
#You will be prompted to open the desired app<br />
#The desired app will open already signed into your child’s account<br />
<br />
====Pearson Easybridge====<br />
Before trying to access Pearson, <br />
<br />
#Install the following via the App Store: <br />
#*[https://apps.apple.com/us/app/okta-mobile/id580709251 Okta Mobile]<br />
#Open the Okta Mobile app <br />
##On first launch you will be asked for the Site Name, Username, and Password<br />
##*Site Name: riverdale.okta.com<br />
##*Username: RCS Username (do not include @riverdale.edu)<br />
##*Password: RCS Email Password<br />
##You will also be asked to set up a pin. This 4-Digit pin is used to access the Okta Mobile app without needing to sign in every time. Create a 4-Digit pin that you will remember (we do not have access to this pin).<br />
<br />
Every time your child needs to access Pearson, please do the following:<br />
<br />
#Open Okta Mobile App<br />
#You can access Pearson by clicking the Pearson Easybridge icon<br />
#You may be directed to either select your Google account or enter in your email credentials to sign in. Please select or enter in your child's Riverdale email account to continue.<br />
--><br />
<br />
==Seesaw (Grades PK-3)==<br />
Seesaw is a digital platform that will allow students to submit assignments with their homebase teachers. This platform will also allow for teachers to provide purposeful feedback to students. For more information on submitting student work to Seesaw[[Submit student work through Seesaw|, review our detailed tech article]]<br />
==Schoology (Grades 4-5)==<br />
Schoology is a learning management system that allows students to communicate with their teachers and submit student work. This platform provides teachers a digital space to collaborate with students and provide purposeful feedback. For more information on logging in and submitting work, [[Submit student work via schoology|review this detailed tech article.]]<br />
<br />
==Raz-Kids (Grades 1-2)==<br />
<br />
===Laptop or Chromebook===<br />
Have your student open their web browser and: <br />
<br />
#Go to [https://www.kidsa-z.com/main/Login?_ga=2.27998840.595706538.1611784565-789513421.1611784565 www.raz-kids.com]<br />
#Enter your Teacher's Username<br />
#*Teacher's will provide students with the Raz Kids Username as it differs from our RCS username<br />
#Select your student's name and they're in!<br />
<br />
===iOS or Android===<br />
Have your student open the Raz-Kids app and<br />
<br />
#Sign in using your Teacher's Username<br />
#Search for your students name and they're in!<br />
<br />
<br /></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_my_LS_child%E2%80%99s_digital_Learning_Platforms&diff=6673Access my LS child’s digital Learning Platforms2022-09-06T01:01:29Z<p>Jmartinez-admin: </p>
<hr />
<div><br /><br />
{{abox<br />
| name = Access my LS child's digital Learning Platforms<br />
| summary = Procedure for accessing my lower school child's learning platforms<br />
| for_employees = <br />
| for_students = <br />
| for_parents = y<br />
| cat1 = Classroom Technology and Systems<br />
| cat2 = Remote Learning<br />
| maintained = SC<br />
| year = 2021-2022<br />
}}<br />
==Clever==<br />
===On an iPad===<br />
Before trying to access any apps, be sure to:<br />
<br />
<!-- <br />
#Install the following via the App Store: <br />
#*[https://apps.apple.com/us/app/clever/id1134186971 Clever]<br />
#*[https://apps.apple.com/us/app/dreambox-learning-math/id675354945 Dreambox Learning Math]<br />
#*[https://apps.apple.com/app/id623853404 Lexia Core 5]<br />
#*[https://apps.apple.com/us/app/seesaw-class/id930565184 Seesaw Class]<br />
--><br />
*Print out or save your Clever Badge<br />
<br />
Every time your child needs to access Seesaw, Dreambox, or Lexia, please do the following:<br />
<br />
#Open the Clever app and sign in using your Clever Badge<br />
##Hold up your Badge to the camera<br />
##You also can scan the Badge by holding your phone - with the Badge open - up to the camera<br />
#Once signed in, click the desired app icon (Dreambox, Lexia or Seesaw)<br />
#You will be prompted to open the desired app<br />
#The desired app will open already signed into your child’s account<br />
<br />
===On a Chromebook/Computer===<br />
<br />
#Via the web browser of your choice, navigate to [https://clever.com/in/riverdale clever.com/in/riverdale]<br />
#Click “Log in as a student” at the top right<br />
#Click “Clever Badge log in”<br />
#Once in Clever, click the desired app icon to launch an app.<br />
<br />
<!--<br />
==Upper Learning==<br />
===On a Chromebook/Computer===<br />
<br />
====myRiverdale====<br />
<br />
#Via the web browser of your choice (we recommend Google Chrome), navigate to the myRiverdale page.<br />
#Sign in using RCS Username and Password.<br />
<br />
=====Plugin Install=====<br />
We recommend using [https://www.google.com/chrome/ Google Chrome] as your browser in order to access myRiverdale. The plug-in helps the applications run smoothly, and should be installed.<br />
<br />
#Click on [[File:OktaInstallPlugin.png|100px]]<br />
#After starting the installation, follow the onscreen instructions.<br />
#When the installation is complete you will need to restart the browser.<br />
#*If you use more than one browser, you will need to install the plug-in in each browser.<br />
<br />
'''Note:''' Each web browser has its own slightly different method of installing the plug-in<br />
<br />
====Dreambox, Lexia and Seesaw====<br />
<br />
#Once signed in to myRiverdale, click the desired app icon (Dreambox, Lexia or Seesaw)<br />
#Click Log in with Google to sign in using your child's Riverdale email address and email password on the Clever Login page.<br />
#You may be prompted to either select your Google account or enter in your email credentials.<br />
#Please select or enter in your child's Riverdale email account.<br />
<br />
====Pearson Easybridge====<br />
<br />
#Once signed in to myRiverdale, click the Pearson Easybridge icon.<br />
#You may be directed to either select your Google account or enter in your email credentials to sign in.<br />
#Please select or enter in your child's Riverdale email account to continue.<br />
<br />
===On an iPad===<br />
====Dreambox, Lexia and Seesaw====<br />
Before trying to access any apps, <br />
<br />
#Install the following via the App Store: <br />
#*[https://apps.apple.com/us/app/clever/id1134186971 Clever]<br />
#*[https://apps.apple.com/us/app/dreambox-learning-math/id675354945 Dreambox Learning Math]<br />
#*[https://apps.apple.com/app/id623853404 Lexia Core 5]<br />
#*[https://apps.apple.com/us/app/seesaw-class/id930565184 Seesaw Class]<br />
<br />
Every time your child needs to access Dreambox, Lexia, or Seesaw, please do the following:<br />
<br />
#Open the Clever app and sign in using Google<br />
#Once signed in, click the desired app icon (Dreambox, Lexia, or Seesaw<br />
#You will be prompted to open the desired app<br />
#The desired app will open already signed into your child’s account<br />
<br />
====Pearson Easybridge====<br />
Before trying to access Pearson, <br />
<br />
#Install the following via the App Store: <br />
#*[https://apps.apple.com/us/app/okta-mobile/id580709251 Okta Mobile]<br />
#Open the Okta Mobile app <br />
##On first launch you will be asked for the Site Name, Username, and Password<br />
##*Site Name: riverdale.okta.com<br />
##*Username: RCS Username (do not include @riverdale.edu)<br />
##*Password: RCS Email Password<br />
##You will also be asked to set up a pin. This 4-Digit pin is used to access the Okta Mobile app without needing to sign in every time. Create a 4-Digit pin that you will remember (we do not have access to this pin).<br />
<br />
Every time your child needs to access Pearson, please do the following:<br />
<br />
#Open Okta Mobile App<br />
#You can access Pearson by clicking the Pearson Easybridge icon<br />
#You may be directed to either select your Google account or enter in your email credentials to sign in. Please select or enter in your child's Riverdale email account to continue.<br />
--><br />
<br />
==Seesaw (Grades PK-3)==<br />
Seesaw is a digital platform that will allow students to submit assignments with their homebase teachers. This platform will also allow for teachers to provide purposeful feedback to students. For more information on submitting student work to Seesaw[[Submit student work through Seesaw|, review our detailed tech article]]<br />
==Schoology (Grades 4-5)==<br />
Schoology is a learning management system that allows students to communicate with their teachers and submit student work. This platform provides teachers a digital space to collaborate with students and provide purposeful feedback. For more information on logging in and submitting work, [[Submit student work via schoology|review this detailed tech article.]]<br />
<br />
== Scholastic Literacy Pro (Grades 1 - 5) ==<br />
<br />
===Laptop or Chromebook===<br />
Have your student open their web browser and: <br />
<br />
#Navigate to [[www.clever.com/in/riverdale]]<br />
#Login using your Google Credentials<br />
#Select the Scholastic Literacy Pro App<br />
<br />
===iOS or Android===<br />
<br />
#Navigate to your Clever app and login using your Clever Badge or Google Credentials<br />
#Select the Scholastic Literacy Pro App<br />
<br />
==Raz-Kids (Grades 1-2)==<br />
<br />
===Laptop or Chromebook===<br />
Have your student open their web browser and: <br />
<br />
#Go to [https://www.kidsa-z.com/main/Login?_ga=2.27998840.595706538.1611784565-789513421.1611784565 www.raz-kids.com]<br />
#Enter your Teacher's Username<br />
#*Teacher's will provide students with the Raz Kids Username as it differs from our RCS username<br />
#Select your student's name and they're in!<br />
<br />
===iOS or Android===<br />
Have your student open the Raz-Kids app and<br />
<br />
#Sign in using your Teacher's Username<br />
#Search for your students name and they're in!<br />
<br />
<br /></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Remove_RCS_Device_Management_Tools&diff=6444Remove RCS Device Management Tools2022-05-05T18:09:10Z<p>Jmartinez-admin: /* Mac */</p>
<hr />
<div><noinclude><br />
{{abox<br />
| name = Remove RCS management tools from a device<br />
| summary = instructions to prep devices for personal use<br />
| for_employees = y<br />
| for_students = <br />
| for_parents = <br />
| cat1 = Classroom Technology and Systems<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
==Mac==<br />
===Step 1: Uninstall Self Service===<br />
Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] from your RCS Mac laptop.<br />
<br />
===Step 2 (Optional): Wipe and reinstall fresh macOS===<br />
If you would like a completely wiped-clean laptop, (after backing up your data, of course,) please follow these detailed instructions from Apple on [https://support.apple.com/guide/mac-help/erase-and-reinstall-macos-mh27903/mac How to erase and reinstall macOS]. <br />
<br />
'''Note:''' All of the data on your Mac will be erased!<br />
<br />
==Windows==<br />
There are (2) options available: Factory reset the laptop (recommended) OR selectively uninstall RCS related applications.<br />
<br />
Please contact Rob Shin for any questions or if you'd like assistance with this process.<br />
<br />
===Back Up All of Your Files===<br />
It is essential to first back up all of your files. There is always a risk of losing data when making changes to a system.<br />
<br />
*Google Drive<br />
*My Documents folder<br />
*Pictures<br />
*Music<br />
<br />
=== Option 1: Perform Factory Reset (Windows 10 out-of-box experience)===<br />
<br />
#Plug in the charger so the laptop is running off wall power<br />
#Click the Start button<br />
#Type '''Settings''' and hit Enter<br />
#Select '''Update & Security'''<br />
#In the left hand menu, click on '''Recovery'''<br />
#On the right side under '''Reset this PC''', click on '''Get started'''<br />
#Choose '''Keep my files'''<br />
#Click on '''Change settings'''<br />
#Toggle the radio button to '''Off''' for the Preinstalled apps<br />
#Hit '''Next''' and confirm to proceed with the factory reset<br />
<br />
=== Option 2: Selectively Uninstall RCS Applications===<br />
<br />
#Click on the Start button<br />
#Type '''Control Panel''' and hit enter<br />
#Click on '''Programs and Features'''<br />
#You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall:<br />
#*Google Drive File Stream (unless you'd like to link your personal Google account)<br />
#*Office 365 (unless you intend to purchase your own license)<br />
#*Adobe CC products (RCS provided license will be expired)<br />
<br />
==iPad==<br />
Please see [https://howdoi.riverdale.edu/wiki/Resetting_%26_Erasing_a_macOS_laptop_or_iOS_device_for_return] for information about how to prepare your school-managed iPad for return to Riverdale.<br />
<br />
==Chromebook==<br />
===Perform Factory Reset===<br />
<br />
*After Tech has deprovision the device, follow the steps below.<br />
<br />
#Turn off the Chromebook.<br />
#Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.<br />
#Press Ctrl+D to begin Developer mode, then press Enter.<br />
#Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes.<br />
#When the transition completes, press the space bar, then press Enter to return to verified mode.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Remove_RCS_Device_Management_Tools&diff=6443Remove RCS Device Management Tools2022-05-05T16:06:59Z<p>Jmartinez-admin: /* iPad */</p>
<hr />
<div><noinclude><br />
{{abox<br />
| name = Remove RCS management tools from a device<br />
| summary = instructions to prep devices for personal use<br />
| for_employees = y<br />
| for_students = <br />
| for_parents = <br />
| cat1 = Classroom Technology and Systems<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
==Mac==<br />
===Option 1: Uninstall Self Service===<br />
Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] from your RCS Mac laptop.<br />
<br />
===Option 2: Wipe and reinstall fresh macOS===<br />
If you would like a completely wiped-clean laptop, (after backing up your data, of course,) please follow these detailed instructions from Apple on [https://support.apple.com/guide/mac-help/erase-and-reinstall-macos-mh27903/mac How to erase and reinstall macOS]. <br />
<br />
'''Note:''' All of the data on your Mac will be erased!<br />
<br />
==Windows==<br />
There are (2) options available: Factory reset the laptop (recommended) OR selectively uninstall RCS related applications.<br />
<br />
Please contact Rob Shin for any questions or if you'd like assistance with this process.<br />
<br />
===Back Up All of Your Files===<br />
It is essential to first back up all of your files. There is always a risk of losing data when making changes to a system.<br />
<br />
*Google Drive<br />
*My Documents folder<br />
*Pictures<br />
*Music<br />
<br />
=== Option 1: Perform Factory Reset (Windows 10 out-of-box experience)===<br />
<br />
#Plug in the charger so the laptop is running off wall power<br />
#Click the Start button<br />
#Type '''Settings''' and hit Enter<br />
#Select '''Update & Security'''<br />
#In the left hand menu, click on '''Recovery'''<br />
#On the right side under '''Reset this PC''', click on '''Get started'''<br />
#Choose '''Keep my files'''<br />
#Click on '''Change settings'''<br />
#Toggle the radio button to '''Off''' for the Preinstalled apps<br />
#Hit '''Next''' and confirm to proceed with the factory reset<br />
<br />
=== Option 2: Selectively Uninstall RCS Applications===<br />
<br />
#Click on the Start button<br />
#Type '''Control Panel''' and hit enter<br />
#Click on '''Programs and Features'''<br />
#You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall:<br />
#*Google Drive File Stream (unless you'd like to link your personal Google account)<br />
#*Office 365 (unless you intend to purchase your own license)<br />
#*Adobe CC products (RCS provided license will be expired)<br />
<br />
==iPad==<br />
Please see [https://howdoi.riverdale.edu/wiki/Resetting_%26_Erasing_a_macOS_laptop_or_iOS_device_for_return] for information about how to prepare your school-managed iPad for return to Riverdale.<br />
<br />
==Chromebook==<br />
===Perform Factory Reset===<br />
<br />
*After Tech has deprovision the device, follow the steps below.<br />
<br />
#Turn off the Chromebook.<br />
#Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.<br />
#Press Ctrl+D to begin Developer mode, then press Enter.<br />
#Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes.<br />
#When the transition completes, press the space bar, then press Enter to return to verified mode.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Remove_RCS_Device_Management_Tools&diff=6442Remove RCS Device Management Tools2022-05-05T16:01:26Z<p>Jmartinez-admin: /* Option 2: Wipe and reinstall fresh macOS */</p>
<hr />
<div><noinclude><br />
{{abox<br />
| name = Remove RCS management tools from a device<br />
| summary = instructions to prep devices for personal use<br />
| for_employees = y<br />
| for_students = <br />
| for_parents = <br />
| cat1 = Classroom Technology and Systems<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
==Mac==<br />
===Option 1: Uninstall Self Service===<br />
Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] from your RCS Mac laptop.<br />
<br />
===Option 2: Wipe and reinstall fresh macOS===<br />
If you would like a completely wiped-clean laptop, (after backing up your data, of course,) please follow these detailed instructions from Apple on [https://support.apple.com/guide/mac-help/erase-and-reinstall-macos-mh27903/mac How to erase and reinstall macOS]. <br />
<br />
'''Note:''' All of the data on your Mac will be erased!<br />
<br />
==Windows==<br />
There are (2) options available: Factory reset the laptop (recommended) OR selectively uninstall RCS related applications.<br />
<br />
Please contact Rob Shin for any questions or if you'd like assistance with this process.<br />
<br />
===Back Up All of Your Files===<br />
It is essential to first back up all of your files. There is always a risk of losing data when making changes to a system.<br />
<br />
*Google Drive<br />
*My Documents folder<br />
*Pictures<br />
*Music<br />
<br />
=== Option 1: Perform Factory Reset (Windows 10 out-of-box experience)===<br />
<br />
#Plug in the charger so the laptop is running off wall power<br />
#Click the Start button<br />
#Type '''Settings''' and hit Enter<br />
#Select '''Update & Security'''<br />
#In the left hand menu, click on '''Recovery'''<br />
#On the right side under '''Reset this PC''', click on '''Get started'''<br />
#Choose '''Keep my files'''<br />
#Click on '''Change settings'''<br />
#Toggle the radio button to '''Off''' for the Preinstalled apps<br />
#Hit '''Next''' and confirm to proceed with the factory reset<br />
<br />
=== Option 2: Selectively Uninstall RCS Applications===<br />
<br />
#Click on the Start button<br />
#Type '''Control Panel''' and hit enter<br />
#Click on '''Programs and Features'''<br />
#You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall:<br />
#*Google Drive File Stream (unless you'd like to link your personal Google account)<br />
#*Office 365 (unless you intend to purchase your own license)<br />
#*Adobe CC products (RCS provided license will be expired)<br />
<br />
==iPad==<br />
Please see [https://howdoi.riverdale.edu/wiki/IPad,_iPhone,_iOS_Devices#Resetting_.26_Erasing_an_iOS_device_for_return this article] for information about how to prepare your school-managed iPad for return to Riverdale.<br />
<br />
==Chromebook==<br />
===Perform Factory Reset===<br />
<br />
*After Tech has deprovision the device, follow the steps below.<br />
<br />
#Turn off the Chromebook.<br />
#Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.<br />
#Press Ctrl+D to begin Developer mode, then press Enter.<br />
#Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes.<br />
#When the transition completes, press the space bar, then press Enter to return to verified mode.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Prepare_Apple_Device_for_Return&diff=6441Prepare Apple Device for Return2022-05-05T15:58:38Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Resetting & Erasing a macOS laptop or iOS device for return<br />
| summary = The article is used by those returning RCS owned devices.<br />
| for_employees = Yes<br />
| for_students = Yes<br />
| for_parents = No<br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
==iPad Return Procedures==<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
==macOS Return Procedures==<br />
If you are returning a macOS device which is owned by RCS follow these instructions before turning in your device:<br />
<br />
#'''Sign out of iCloud''' - Go to System Prefs > Apple ID > Select iCloud > Uncheck all options, including Find My Mac > Click Overview > Click 'Sign Out'<br />
#'''Back up Data''' - Please back up any personal data from your device as the device will be wiped once it is turned in.<br />
<br />
The tech department will wipe and reinstall macOS on this device as soon as the device it turned in.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Prepare_Apple_Device_for_Return&diff=6440Prepare Apple Device for Return2022-05-05T15:58:32Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Resetting & Erasing a macOS laptop or iOS device for return<br />
| summary = The article is used by those returning RCS owned devices.<br />
| for_employees = Yes<br />
| for_students = Yes<br />
| for_parents = No<br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM, DIS<br />
| year = 2021-2022<br />
}}<br />
<br />
When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
==iPad Return Procedures==<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
==macOS Return Procedures==<br />
If you are returning a macOS device which is owned by RCS follow these instructions before turning in your device:<br />
<br />
#'''Sign out of iCloud''' - Go to System Prefs > Apple ID > Select iCloud > Uncheck all options, including Find My Mac > Click Overview > Click 'Sign Out'<br />
#'''Back up Data''' - Please back up any personal data from your device as the device will be wiped once it is turned in.<br />
<br />
The tech department will wipe and reinstall macOS on this device as soon as the device it turned in.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Prepare_Apple_Device_for_Return&diff=6439Prepare Apple Device for Return2022-05-05T15:58:16Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Resetting & Erasing a macOS laptop or iOS device for return<br />
| summary = The article is used by those returning RCS owned devices.<br />
| for_employees = Yes<br />
| for_students = Yes<br />
| for_parents = No<br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
==iPad Return Procedures==<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
==macOS Return Procedures==<br />
If you are returning a macOS device which is owned by RCS follow these instructions before turning in your device:<br />
<br />
#'''Sign out of iCloud''' - Go to System Prefs > Apple ID > Select iCloud > Uncheck all options, including Find My Mac > Click Overview > Click 'Sign Out'<br />
#'''Back up Data''' - Please back up any personal data from your device as the device will be wiped once it is turned in.<br />
<br />
The tech department will wipe and reinstall macOS on this device as soon as the device it turned in.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Prepare_Apple_Device_for_Return&diff=6438Prepare Apple Device for Return2022-05-05T15:57:26Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Resetting & Erasing<br />
| summary = <br />
| for_employees = Yes<br />
| for_students = Yes<br />
| for_parents = No<br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
==iPad Return Procedures==<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
==macOS Return Procedures==<br />
If you are returning a macOS device which is owned by RCS follow these instructions before turning in your device:<br />
<br />
#'''Sign out of iCloud''' - Go to System Prefs > Apple ID > Select iCloud > Uncheck all options, including Find My Mac > Click Overview > Click 'Sign Out'<br />
#'''Back up Data''' - Please back up any personal data from your device as the device will be wiped once it is turned in.<br />
<br />
The tech department will wipe and reinstall macOS on this device as soon as the device it turned in.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Prepare_Apple_Device_for_Return&diff=6437Prepare Apple Device for Return2022-05-05T15:46:34Z<p>Jmartinez-admin: /* macOS Return Procedures */</p>
<hr />
<div>When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
==iPad Return Procedures==<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
==macOS Return Procedures==<br />
If you are returning a macOS device which is owned by RCS follow these instructions before turning in your device:<br />
<br />
#'''Sign out of iCloud''' - Go to System Prefs > Apple ID > Select iCloud > Uncheck all options, including Find My Mac > Click Overview > Click 'Sign Out'<br />
#'''Back up Data''' - Please back up any personal data from your device as the device will be wiped once it is turned in.<br />
<br />
The tech department will wipe and reinstall macOS on this device as soon as the device it turned in.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Prepare_Apple_Device_for_Return&diff=6436Prepare Apple Device for Return2022-05-05T15:43:23Z<p>Jmartinez-admin: </p>
<hr />
<div>When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
==iPad Return Procedures==<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
==macOS Return Procedures==<br />
If you are returning a macOS device which is owned by RCS follow these instructions before turning in your device:<br />
<br />
#'''Sign out of iCloud''' - Go to System Prefs > iCloud > Uncheck all options, including Find My Mac > Click the iCloud Sign Out button</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Prepare_Apple_Device_for_Return&diff=6435Prepare Apple Device for Return2022-05-05T15:39:53Z<p>Jmartinez-admin: /* macOS Return Procedures */</p>
<hr />
<div>When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
==iPad Return Procedures==<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
==macOS Return Procedures==<br />
If you are returning a macOS device which is owned by RCS follow these instructions before turning in your device:<br />
<br />
*Go to System Prefs > iCloud.<br />
*Uncheck all options, including Find My Mac<br />
*Click the iCloud Sign Out button.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Apple_and_Windows_Device_Security_Recommendations&diff=6434Apple and Windows Device Security Recommendations2022-05-05T15:37:18Z<p>Jmartinez-admin: /* Resetting & Erasing a macOS laptop or iOS device for return */</p>
<hr />
<div>{{abox<br />
| name = iOS Devices<br />
| summary = <br />
| for_employees = Yes<br />
| for_students = Yes<br />
| for_parents = Yes<br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = DIS<br />
| year = 2021-2022<br />
}}<br />
<br />
=Apple Help and Documentation=<br />
Apple provides a wealth of support documentation and online manuals for devices on their website. <br />
<br />
*[http://www.apple.com/support/ipad/ iPad]<br />
*[http://www.apple.com/support/iphone/ iPhone]<br />
*[http://www.apple.com/support/ipodtouch/ iPod Touch]<br />
*[https://www.apple.com/watch/ Watch]<br />
<br />
=Best Practices=<br />
===Backing up your iOS device===<br />
It is a good idea to back up, or sync, your iOS device to a [https://support.apple.com/en-us/HT211229 Macintosh] or [https://support.apple.com/en-us/HT212156 Windows] laptop or desktop computer or to [https://support.apple.com/en-us/HT211228 iCloud]. Both the iOS device and laptop or desktop can be supplied and/or managed by Riverdale.<br />
<br />
To retain the integrity of your iOS applications, settings and personal data, it is essential to frequently backup, or sync, the device to your computer. Sync must either be done over the USB cable, or through Wi-Fi syncing to a single computer. You should choose to '''encrypt''' the backup file for your device as an additional security precaution. You will find the checkbox for this option on the Summary page for the device when it is connected. If you do not encrypt the iTunes backup, all saved passwords for email and other accounts cannot be restored.<br />
<br />
===Loss and Theft protection===<br />
To enable you to find a lost or stolen school-owned iPhone or iPad, you are required to enable the '''Find My iPhone (iPad) service''' using your iCloud account. When this service is enabled, you will be able to track your device, as well as remotely clear it of all data.<br />
<br />
Full instructions on how to enable and utilize the '''Find My iPhone (iPad) service''' will be found at [https://support.apple.com/explore/find-my-iphone-ipad-mac-watch Apple Support - Find My iPhone, iPad, Mac and iWatch.]<br />
<br />
===Passcode Security===<br />
The single-user design of iPads and iPhones enables the retention of passwords for Riverdale Google accounts, as well as any other logins to personal email, banking and ecommerce sites. Many mobile applications retain downloaded confidential data in readable format. Because of the mobile nature of these devices, the opportunity for theft or loss is greatly increased. As a result, deliberate or accidental access to confidential information, as well as outright malicious intent towards the safety of your data can occur. It behooves any mobile RCS user to protect access to important School services by using a more secure passcode. <br />
<br />
====Setting the Passcode====<br />
Please enable a more secure passcode than the default 4 digits. Common sense alone requires you to set a more stringent passcode if you use your iPad/iPhone to access Riverdale services.<br />
<br />
*Make sure your iOS device has been upgraded to the latest iOS version through iTunes or via wireless updating (available in iOS version 6 or greater.)<br />
*From the Settings app, go to the '''General''' setting and choose '''Passcode''' or '''Touch ID/Face ID & Passcode''' (on a Touch ID/Face ID equipped device.)<br />
*Enter your simple, 4-digit passcode, if enabled.<br />
**If a Passcode has ''not'' been enabled, please enable it now by selecting the '''Turn Passcode On''' button.<br />
*Set the '''Require Passcode''' to 15 minutes or less.<br />
*Set '''Simple Passcode''' to OFF<br />
**This setting will then ask for you to enter a more complex password which can contain upper & lower case letters, numbers, and punctuation marks. At the very least, create a passcode which follows the [http://knowledge.riverdale.edu/index.php?title=Change_My_Passwords#Password_Requirements requirements for your Riverdale Domain password.]<br />
***Using your Riverdale Domain password is '''''not recommended''''' for this passcode. See this page on [http://secure.wikimedia.org/wikipedia/en/wiki/Shoulder_surfing_%28computer_security%29 Shoulder Surfing] for more information on this recommendation.<br />
*Optionally, select the '''Erase Data''' setting to erase all data on the iOS device after 10 failed passcode attempts. If you use this setting, make sure to backup and sync your iOS device on a regular basis. After the '''Erase Data''' mechanism is invoked, the iOS device will be wiped clean and you will need to restore the settings & applications from your laptop/desktop or through iCloud.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Prepare_Apple_Device_for_Return&diff=6433Prepare Apple Device for Return2022-05-05T15:35:40Z<p>Jmartinez-admin: Created page with "When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Fin..."</p>
<hr />
<div>When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
==iPad Return Procedures==<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
==macOS Return Procedures==<br />
<br />
*Go to System Prefs > iCloud.<br />
*Uncheck all options, including Find My Mac<br />
*Click the iCloud Sign Out button.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Apple_and_Windows_Device_Security_Recommendations&diff=6432Apple and Windows Device Security Recommendations2022-05-05T15:27:28Z<p>Jmartinez-admin: /* Laptop Procedures */</p>
<hr />
<div>{{abox<br />
| name = iOS Devices<br />
| summary = <br />
| for_employees = Yes<br />
| for_students = Yes<br />
| for_parents = Yes<br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = DIS<br />
| year = 2021-2022<br />
}}<br />
<br />
=Apple Help and Documentation=<br />
Apple provides a wealth of support documentation and online manuals for devices on their website. <br />
<br />
*[http://www.apple.com/support/ipad/ iPad]<br />
*[http://www.apple.com/support/iphone/ iPhone]<br />
*[http://www.apple.com/support/ipodtouch/ iPod Touch]<br />
*[https://www.apple.com/watch/ Watch]<br />
<br />
=Best Practices=<br />
===Backing up your iOS device===<br />
It is a good idea to back up, or sync, your iOS device to a [https://support.apple.com/en-us/HT211229 Macintosh] or [https://support.apple.com/en-us/HT212156 Windows] laptop or desktop computer or to [https://support.apple.com/en-us/HT211228 iCloud]. Both the iOS device and laptop or desktop can be supplied and/or managed by Riverdale.<br />
<br />
To retain the integrity of your iOS applications, settings and personal data, it is essential to frequently backup, or sync, the device to your computer. Sync must either be done over the USB cable, or through Wi-Fi syncing to a single computer. You should choose to '''encrypt''' the backup file for your device as an additional security precaution. You will find the checkbox for this option on the Summary page for the device when it is connected. If you do not encrypt the iTunes backup, all saved passwords for email and other accounts cannot be restored.<br />
<br />
===Loss and Theft protection===<br />
To enable you to find a lost or stolen school-owned iPhone or iPad, you are required to enable the '''Find My iPhone (iPad) service''' using your iCloud account. When this service is enabled, you will be able to track your device, as well as remotely clear it of all data.<br />
<br />
Full instructions on how to enable and utilize the '''Find My iPhone (iPad) service''' will be found at [https://support.apple.com/explore/find-my-iphone-ipad-mac-watch Apple Support - Find My iPhone, iPad, Mac and iWatch.]<br />
<br />
===Passcode Security===<br />
The single-user design of iPads and iPhones enables the retention of passwords for Riverdale Google accounts, as well as any other logins to personal email, banking and ecommerce sites. Many mobile applications retain downloaded confidential data in readable format. Because of the mobile nature of these devices, the opportunity for theft or loss is greatly increased. As a result, deliberate or accidental access to confidential information, as well as outright malicious intent towards the safety of your data can occur. It behooves any mobile RCS user to protect access to important School services by using a more secure passcode. <br />
<br />
====Setting the Passcode====<br />
Please enable a more secure passcode than the default 4 digits. Common sense alone requires you to set a more stringent passcode if you use your iPad/iPhone to access Riverdale services.<br />
<br />
*Make sure your iOS device has been upgraded to the latest iOS version through iTunes or via wireless updating (available in iOS version 6 or greater.)<br />
*From the Settings app, go to the '''General''' setting and choose '''Passcode''' or '''Touch ID/Face ID & Passcode''' (on a Touch ID/Face ID equipped device.)<br />
*Enter your simple, 4-digit passcode, if enabled.<br />
**If a Passcode has ''not'' been enabled, please enable it now by selecting the '''Turn Passcode On''' button.<br />
*Set the '''Require Passcode''' to 15 minutes or less.<br />
*Set '''Simple Passcode''' to OFF<br />
**This setting will then ask for you to enter a more complex password which can contain upper & lower case letters, numbers, and punctuation marks. At the very least, create a passcode which follows the [http://knowledge.riverdale.edu/index.php?title=Change_My_Passwords#Password_Requirements requirements for your Riverdale Domain password.]<br />
***Using your Riverdale Domain password is '''''not recommended''''' for this passcode. See this page on [http://secure.wikimedia.org/wikipedia/en/wiki/Shoulder_surfing_%28computer_security%29 Shoulder Surfing] for more information on this recommendation.<br />
*Optionally, select the '''Erase Data''' setting to erase all data on the iOS device after 10 failed passcode attempts. If you use this setting, make sure to backup and sync your iOS device on a regular basis. After the '''Erase Data''' mechanism is invoked, the iOS device will be wiped clean and you will need to restore the settings & applications from your laptop/desktop or through iCloud.<br />
<br />
===Resetting & Erasing a macOS laptop or iOS device for return===<br />
<br />
When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
====User-managed or RCS Supervised iPad Return Procedures====<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
====Laptop Procedures====<br />
<br />
*Go to System Prefs > iCloud.<br />
*Uncheck all options, including Find My Mac<br />
*Click the iCloud Sign Out button.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Apple_and_Windows_Device_Security_Recommendations&diff=6431Apple and Windows Device Security Recommendations2022-05-05T15:27:20Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = iOS Devices<br />
| summary = <br />
| for_employees = Yes<br />
| for_students = Yes<br />
| for_parents = Yes<br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = DIS<br />
| year = 2021-2022<br />
}}<br />
<br />
=Apple Help and Documentation=<br />
Apple provides a wealth of support documentation and online manuals for devices on their website. <br />
<br />
*[http://www.apple.com/support/ipad/ iPad]<br />
*[http://www.apple.com/support/iphone/ iPhone]<br />
*[http://www.apple.com/support/ipodtouch/ iPod Touch]<br />
*[https://www.apple.com/watch/ Watch]<br />
<br />
=Best Practices=<br />
===Backing up your iOS device===<br />
It is a good idea to back up, or sync, your iOS device to a [https://support.apple.com/en-us/HT211229 Macintosh] or [https://support.apple.com/en-us/HT212156 Windows] laptop or desktop computer or to [https://support.apple.com/en-us/HT211228 iCloud]. Both the iOS device and laptop or desktop can be supplied and/or managed by Riverdale.<br />
<br />
To retain the integrity of your iOS applications, settings and personal data, it is essential to frequently backup, or sync, the device to your computer. Sync must either be done over the USB cable, or through Wi-Fi syncing to a single computer. You should choose to '''encrypt''' the backup file for your device as an additional security precaution. You will find the checkbox for this option on the Summary page for the device when it is connected. If you do not encrypt the iTunes backup, all saved passwords for email and other accounts cannot be restored.<br />
<br />
===Loss and Theft protection===<br />
To enable you to find a lost or stolen school-owned iPhone or iPad, you are required to enable the '''Find My iPhone (iPad) service''' using your iCloud account. When this service is enabled, you will be able to track your device, as well as remotely clear it of all data.<br />
<br />
Full instructions on how to enable and utilize the '''Find My iPhone (iPad) service''' will be found at [https://support.apple.com/explore/find-my-iphone-ipad-mac-watch Apple Support - Find My iPhone, iPad, Mac and iWatch.]<br />
<br />
===Passcode Security===<br />
The single-user design of iPads and iPhones enables the retention of passwords for Riverdale Google accounts, as well as any other logins to personal email, banking and ecommerce sites. Many mobile applications retain downloaded confidential data in readable format. Because of the mobile nature of these devices, the opportunity for theft or loss is greatly increased. As a result, deliberate or accidental access to confidential information, as well as outright malicious intent towards the safety of your data can occur. It behooves any mobile RCS user to protect access to important School services by using a more secure passcode. <br />
<br />
====Setting the Passcode====<br />
Please enable a more secure passcode than the default 4 digits. Common sense alone requires you to set a more stringent passcode if you use your iPad/iPhone to access Riverdale services.<br />
<br />
*Make sure your iOS device has been upgraded to the latest iOS version through iTunes or via wireless updating (available in iOS version 6 or greater.)<br />
*From the Settings app, go to the '''General''' setting and choose '''Passcode''' or '''Touch ID/Face ID & Passcode''' (on a Touch ID/Face ID equipped device.)<br />
*Enter your simple, 4-digit passcode, if enabled.<br />
**If a Passcode has ''not'' been enabled, please enable it now by selecting the '''Turn Passcode On''' button.<br />
*Set the '''Require Passcode''' to 15 minutes or less.<br />
*Set '''Simple Passcode''' to OFF<br />
**This setting will then ask for you to enter a more complex password which can contain upper & lower case letters, numbers, and punctuation marks. At the very least, create a passcode which follows the [http://knowledge.riverdale.edu/index.php?title=Change_My_Passwords#Password_Requirements requirements for your Riverdale Domain password.]<br />
***Using your Riverdale Domain password is '''''not recommended''''' for this passcode. See this page on [http://secure.wikimedia.org/wikipedia/en/wiki/Shoulder_surfing_%28computer_security%29 Shoulder Surfing] for more information on this recommendation.<br />
*Optionally, select the '''Erase Data''' setting to erase all data on the iOS device after 10 failed passcode attempts. If you use this setting, make sure to backup and sync your iOS device on a regular basis. After the '''Erase Data''' mechanism is invoked, the iOS device will be wiped clean and you will need to restore the settings & applications from your laptop/desktop or through iCloud.<br />
<br />
===Resetting & Erasing a macOS laptop or iOS device for return===<br />
<br />
When you return a Riverdale-provided Mac Laptop or iPad/iPhone to the Technology Department, you must make sure that you follow the steps below to disable '''Find My iPad (iPhone)''' (see above) and to delete (iPad) or logout from (laptop) your iCloud account. You '''must''' reset your iPad to factory settings before you return it. If you have forgotten the passcode for your iPad and cannot reset it yourself, '''and''' [http://www.apple.com/icloud/find-my-iphone.html Find My Device] is still enabled, please inform the Technology Department. On a returned laptop, it is suggested that you remove any personal documents in your user account. Laptops will be wiped clean (digitally and physically) for you by the Tech department and we won't login to inspect any files or data.<br />
<br />
====User-managed or RCS Supervised iPad Return Procedures====<br />
If you are returning an iPad which is managed by RCS, or you have a self-managed iPad, follow these instructions.<br />
<br />
#'''Disable Touch ID/Face ID & Passcode''' - Go to Settings > Touch ID/Face ID & Passcode. Disable all the Touch ID/Face ID options and select the '''Turn Passcode Off''' option.<br />
#'''Find My iPad''' - Go to Settings > iCloud > Find My iPad and switch it off. Your AppleID and password is required.<br />
#'''Sign out of iCloud''' - In the same iCloud settings pane at the bottom, tap the '''Sign Out''' button. Your AppleID and password, as well as the device passcode, may be necessary.<br />
#'''Erase all Content and Settings''' - reset the iPad to factory settings by going to Settings > General > Reset > Erase All Content and Settings. You will need to type the device passcode.<br />
<br />
Once the iPad has been wiped clean, it offers the setup Hello! screen. Power down by holding down the power button on the iPad, and swipe the "slide to power off" button. Return the device to a member of the Tech Department and indicate you have followed these instructions.<br />
<br />
====Laptop Procedures====<br />
<br />
*Go to System Prefs > iCloud.<br />
*Uncheck all options, including Find My Mac<br />
*Click the iCloud Sign Out button.<br />
*<br />
*</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Remove_RCS_Device_Management_Tools&diff=6430Remove RCS Device Management Tools2022-05-05T15:26:05Z<p>Jmartinez-admin: /* Option 2: Wipe and reinstall fresh macOS */</p>
<hr />
<div><noinclude><br />
{{abox<br />
| name = Remove RCS management tools from a device<br />
| summary = instructions to prep devices for personal use<br />
| for_employees = y<br />
| for_students = <br />
| for_parents = <br />
| cat1 = Classroom Technology and Systems<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
==Mac==<br />
===Option 1: Uninstall Self Service===<br />
Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] from your RCS Mac laptop.<br />
<br />
===Option 2: Wipe and reinstall fresh macOS===<br />
If you would like a completely wiped-clean laptop, (after backing up your data, of course,) please follow these detailed instructions from Apple on [https://support.apple.com/guide/mac-help/erase-and-reinstall-macos-mh27903/mac How to reinstall macOS from macOS Recovery]. <br />
<br />
'''Note:''' All of the data on your Mac will be erased!<br />
<br />
==Windows==<br />
There are (2) options available: Factory reset the laptop (recommended) OR selectively uninstall RCS related applications.<br />
<br />
Please contact Rob Shin for any questions or if you'd like assistance with this process.<br />
<br />
===Back Up All of Your Files===<br />
It is essential to first back up all of your files. There is always a risk of losing data when making changes to a system.<br />
<br />
*Google Drive<br />
*My Documents folder<br />
*Pictures<br />
*Music<br />
<br />
=== Option 1: Perform Factory Reset (Windows 10 out-of-box experience)===<br />
<br />
#Plug in the charger so the laptop is running off wall power<br />
#Click the Start button<br />
#Type '''Settings''' and hit Enter<br />
#Select '''Update & Security'''<br />
#In the left hand menu, click on '''Recovery'''<br />
#On the right side under '''Reset this PC''', click on '''Get started'''<br />
#Choose '''Keep my files'''<br />
#Click on '''Change settings'''<br />
#Toggle the radio button to '''Off''' for the Preinstalled apps<br />
#Hit '''Next''' and confirm to proceed with the factory reset<br />
<br />
=== Option 2: Selectively Uninstall RCS Applications===<br />
<br />
#Click on the Start button<br />
#Type '''Control Panel''' and hit enter<br />
#Click on '''Programs and Features'''<br />
#You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall:<br />
#*Google Drive File Stream (unless you'd like to link your personal Google account)<br />
#*Office 365 (unless you intend to purchase your own license)<br />
#*Adobe CC products (RCS provided license will be expired)<br />
<br />
==iPad==<br />
Please see [https://howdoi.riverdale.edu/wiki/IPad,_iPhone,_iOS_Devices#Resetting_.26_Erasing_an_iOS_device_for_return this article] for information about how to prepare your school-managed iPad for return to Riverdale.<br />
<br />
==Chromebook==<br />
===Perform Factory Reset===<br />
<br />
*After Tech has deprovision the device, follow the steps below.<br />
<br />
#Turn off the Chromebook.<br />
#Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.<br />
#Press Ctrl+D to begin Developer mode, then press Enter.<br />
#Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes.<br />
#When the transition completes, press the space bar, then press Enter to return to verified mode.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Remove_RCS_Device_Management_Tools&diff=6429Remove RCS Device Management Tools2022-05-05T15:11:33Z<p>Jmartinez-admin: /* Mac */</p>
<hr />
<div><noinclude><br />
{{abox<br />
| name = Remove RCS management tools from a device<br />
| summary = instructions to prep devices for personal use<br />
| for_employees = y<br />
| for_students = <br />
| for_parents = <br />
| cat1 = Classroom Technology and Systems<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
==Mac==<br />
===Option 1: Uninstall Self Service===<br />
Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] from your RCS Mac laptop.<br />
<br />
===Option 2: Wipe and reinstall fresh macOS===<br />
If you would like a completely wiped-clean laptop, (after backing up your data, of course,) please follow these detailed instructions from Apple on [https://support.apple.com/en-us/HT204904 How to reinstall macOS from macOS Recovery]. <br />
<br />
'''Note:''' All of the data on your Mac will be erased!<br />
<br />
==Windows==<br />
There are (2) options available: Factory reset the laptop (recommended) OR selectively uninstall RCS related applications.<br />
<br />
Please contact Rob Shin for any questions or if you'd like assistance with this process.<br />
<br />
===Back Up All of Your Files===<br />
It is essential to first back up all of your files. There is always a risk of losing data when making changes to a system.<br />
<br />
*Google Drive<br />
*My Documents folder<br />
*Pictures<br />
*Music<br />
<br />
=== Option 1: Perform Factory Reset (Windows 10 out-of-box experience)===<br />
<br />
#Plug in the charger so the laptop is running off wall power<br />
#Click the Start button<br />
#Type '''Settings''' and hit Enter<br />
#Select '''Update & Security'''<br />
#In the left hand menu, click on '''Recovery'''<br />
#On the right side under '''Reset this PC''', click on '''Get started'''<br />
#Choose '''Keep my files'''<br />
#Click on '''Change settings'''<br />
#Toggle the radio button to '''Off''' for the Preinstalled apps<br />
#Hit '''Next''' and confirm to proceed with the factory reset<br />
<br />
=== Option 2: Selectively Uninstall RCS Applications===<br />
<br />
#Click on the Start button<br />
#Type '''Control Panel''' and hit enter<br />
#Click on '''Programs and Features'''<br />
#You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall:<br />
#*Google Drive File Stream (unless you'd like to link your personal Google account)<br />
#*Office 365 (unless you intend to purchase your own license)<br />
#*Adobe CC products (RCS provided license will be expired)<br />
<br />
==iPad==<br />
Please see [https://howdoi.riverdale.edu/wiki/IPad,_iPhone,_iOS_Devices#Resetting_.26_Erasing_an_iOS_device_for_return this article] for information about how to prepare your school-managed iPad for return to Riverdale.<br />
<br />
==Chromebook==<br />
===Perform Factory Reset===<br />
<br />
*After Tech has deprovision the device, follow the steps below.<br />
<br />
#Turn off the Chromebook.<br />
#Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.<br />
#Press Ctrl+D to begin Developer mode, then press Enter.<br />
#Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes.<br />
#When the transition completes, press the space bar, then press Enter to return to verified mode.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Remove_RCS_Device_Management_Tools&diff=6428Remove RCS Device Management Tools2022-05-05T15:10:53Z<p>Jmartinez-admin: /* Wipe and reinstall fresh macOS */</p>
<hr />
<div><noinclude><br />
{{abox<br />
| name = Remove RCS management tools from a device<br />
| summary = instructions to prep devices for personal use<br />
| for_employees = y<br />
| for_students = <br />
| for_parents = <br />
| cat1 = Classroom Technology and Systems<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
==Mac==<br />
===Uninstall Self Service===<br />
Please follow these instructions to [[Uninstall from Self Service|Uninstall Self Service]] from your RCS Mac laptop.<br />
<br />
===Wipe and reinstall fresh macOS===<br />
If you would like a completely wiped-clean laptop, (after backing up your data, of course,) please follow these detailed instructions from Apple on [https://support.apple.com/en-us/HT204904 How to reinstall macOS from macOS Recovery]. <br />
<br />
'''Note:''' All of the data on your Mac will be erased!<br />
<br />
==Windows==<br />
There are (2) options available: Factory reset the laptop (recommended) OR selectively uninstall RCS related applications.<br />
<br />
Please contact Rob Shin for any questions or if you'd like assistance with this process.<br />
<br />
===Back Up All of Your Files===<br />
It is essential to first back up all of your files. There is always a risk of losing data when making changes to a system.<br />
<br />
*Google Drive<br />
*My Documents folder<br />
*Pictures<br />
*Music<br />
<br />
=== Option 1: Perform Factory Reset (Windows 10 out-of-box experience)===<br />
<br />
#Plug in the charger so the laptop is running off wall power<br />
#Click the Start button<br />
#Type '''Settings''' and hit Enter<br />
#Select '''Update & Security'''<br />
#In the left hand menu, click on '''Recovery'''<br />
#On the right side under '''Reset this PC''', click on '''Get started'''<br />
#Choose '''Keep my files'''<br />
#Click on '''Change settings'''<br />
#Toggle the radio button to '''Off''' for the Preinstalled apps<br />
#Hit '''Next''' and confirm to proceed with the factory reset<br />
<br />
=== Option 2: Selectively Uninstall RCS Applications===<br />
<br />
#Click on the Start button<br />
#Type '''Control Panel''' and hit enter<br />
#Click on '''Programs and Features'''<br />
#You'll be presented with a list of all applications installed on your laptop. Right click on each one and uninstall:<br />
#*Google Drive File Stream (unless you'd like to link your personal Google account)<br />
#*Office 365 (unless you intend to purchase your own license)<br />
#*Adobe CC products (RCS provided license will be expired)<br />
<br />
==iPad==<br />
Please see [https://howdoi.riverdale.edu/wiki/IPad,_iPhone,_iOS_Devices#Resetting_.26_Erasing_an_iOS_device_for_return this article] for information about how to prepare your school-managed iPad for return to Riverdale.<br />
<br />
==Chromebook==<br />
===Perform Factory Reset===<br />
<br />
*After Tech has deprovision the device, follow the steps below.<br />
<br />
#Turn off the Chromebook.<br />
#Press Esc+Refresh+Power. A yellow exclamation point (!) or "Please insert a recovery USB stick" is displayed.<br />
#Press Ctrl+D to begin Developer mode, then press Enter.<br />
#Press Space, then press Enter. The Chromebook deletes its local data, returning to its initial state. This can take approximately 40 minutes.<br />
#When the transition completes, press the space bar, then press Enter to return to verified mode.</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=File:Allergy_-_Diet_Restrictions_-_Nutrislice.mp4&diff=6187File:Allergy - Diet Restrictions - Nutrislice.mp42021-10-13T20:04:22Z<p>Jmartinez-admin: </p>
<hr />
<div>Allergy - Diet Restrictions - Nutrislice</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6182Access MacOS Resources in Self Service2021-10-11T19:57:13Z<p>Jmartinez-admin: /* App/Software Installs */</p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll = <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install2.png|100px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png|100px]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png|100px]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6181Access MacOS Resources in Self Service2021-10-11T19:56:50Z<p>Jmartinez-admin: /* Printer Installs */</p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll = <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png|100px]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png|100px]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6180Access MacOS Resources in Self Service2021-10-11T19:56:34Z<p>Jmartinez-admin: /* App/Software Installs */</p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll = <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png|100px]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=File:Self_Service_Add_Printer.png&diff=6179File:Self Service Add Printer.png2021-10-11T19:56:01Z<p>Jmartinez-admin: Jmartinez-admin uploaded a new version of File:Self Service Add Printer.png</p>
<hr />
<div></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=File:Self_Service_Install2.png&diff=6178File:Self Service Install2.png2021-10-11T19:55:00Z<p>Jmartinez-admin: Jmartinez-admin uploaded a new version of File:Self Service Install2.png</p>
<hr />
<div></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6177Access MacOS Resources in Self Service2021-10-11T19:35:19Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2021-2022<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll = <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=File:Self_Service_Sidebar.png&diff=6176File:Self Service Sidebar.png2021-10-11T19:34:49Z<p>Jmartinez-admin: Jmartinez-admin uploaded a new version of File:Self Service Sidebar.png</p>
<hr />
<div></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6175Access MacOS Resources in Self Service2021-10-11T19:33:29Z<p>Jmartinez-admin: /* Printer Installs */</p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2019-2020<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll = <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6174Access MacOS Resources in Self Service2021-10-11T19:33:20Z<p>Jmartinez-admin: /* App/Software Installs */</p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2019-2020<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll = <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|300px]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6173Access MacOS Resources in Self Service2021-10-11T19:33:09Z<p>Jmartinez-admin: /* App/Software Installs */</p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2019-2020<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll = <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|200px]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6172Access MacOS Resources in Self Service2021-10-11T19:32:58Z<p>Jmartinez-admin: /* App/Software Installs */</p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2019-2020<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll = <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png|100px]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=File:Self_Service_Notification.png&diff=6171File:Self Service Notification.png2021-10-11T19:32:22Z<p>Jmartinez-admin: Jmartinez-admin uploaded a new version of File:Self Service Notification.png</p>
<hr />
<div></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=File:Self_Service_Categories.png&diff=6170File:Self Service Categories.png2021-10-11T19:24:10Z<p>Jmartinez-admin: Jmartinez-admin uploaded a new version of File:Self Service Categories.png</p>
<hr />
<div></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=File:Self_Service.png&diff=6169File:Self Service.png2021-10-11T19:02:35Z<p>Jmartinez-admin: Jmartinez-admin uploaded a new version of File:Self Service.png</p>
<hr />
<div></div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6168Access MacOS Resources in Self Service2021-10-11T19:01:11Z<p>Jmartinez-admin: /* How do I Enroll */</p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2019-2020<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Manually Enroll = <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
# Follow the onscreen instructions to download and install two .mobileconfig files from within system preferences<br />
# Once complete, Self Service will launch and your web browser will display a message acknowledging the completion of enrollment<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6167Access MacOS Resources in Self Service2021-10-11T17:38:17Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2019-2020<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Student owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Enroll =<br />
This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders. <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
#* Your computer will download a .mobileconfig file<br />
# Click the Show Downloads button<br />
# Open the .mobileconfig file and install from within system preferences.<br />
<br />
# From the Finder, open the app Self Service <br />
# Log in with your Riverdale username and passphrase<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6166Access MacOS Resources in Self Service2021-10-11T17:37:39Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2019-2020<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*''Riverdale owned'' Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*''Students owned'' devices will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Enroll =<br />
This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders. <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
#* Your computer will download a .mobileconfig file<br />
# Click the Show Downloads button<br />
# Open the .mobileconfig file and install from within system preferences.<br />
<br />
# From the Finder, open the app Self Service <br />
# Log in with your Riverdale username and passphrase<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-adminhttps://howdoi.riverdale.edu/w/index.php?title=Access_MacOS_Resources_in_Self_Service&diff=6165Access MacOS Resources in Self Service2021-10-11T17:37:16Z<p>Jmartinez-admin: </p>
<hr />
<div>{{abox<br />
| name = Enroll in Self Service<br />
| summary = This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders for enrolling into Self Service system for installing RCS owned software and printers.<br />
| for_employees = y<br />
| for_students = y<br />
| for_parents = <br />
| cat1 = RCS Software and Services<br />
| cat2 =<br />
| maintained = JM<br />
| year = 2019-2020<br />
}}<br />
<br />
= What is Self Service =<br />
Self Service is an App similar to the Mac App Store where you can install RCS Software and Printers with just the click of a button. One Stop Shop for RCS Software and Printer Installs. <br />
<br />
*Riverdale owned Apple devices will be auto enrolled in Self Service during the device setup. <br />
<br />
*Students owned device will need to enroll in Self Service to access and install RCS owned apps and printers. <br />
<br />
<big>'''NOTE:''' This is ONLY for Apple Devices! Not for Windows or any other operating systems!</big><br />
<br />
= How do I Enroll =<br />
This is a Mac-only process, for RCS employee laptops and laptops owned by current 9th and 10th graders. <br />
# Open Safari (enrollment works best using Safari!)<br />
# Visit http://bit.ly/RCSSelfService (or click [http://bit.ly/RCSSelfService here] if that doesn't work)<br />
# Log in with your Riverdale username and passphrase<br />
#* Your computer will download a .mobileconfig file<br />
# Click the Show Downloads button<br />
# Open the .mobileconfig file and install from within system preferences.<br />
<br />
# From the Finder, open the app Self Service <br />
# Log in with your Riverdale username and passphrase<br />
<br />
= I'm Enrolled, What now? =<br />
Now you can open the Self Service App located in the Applications folder and browse the Categories to check for software or printers to install.<br />
<br />
== [[File:Self_Service.png|50px]] Self Service App ==<br />
* When you launch Self Service you will need to enter in your RCS Credentials in order to access any available RCS software and printers. <br> [[File:Self_Service_Authenticate.png|350px]] <br clear="all"><br />
* Now welcome to RCS Self Service page. You can browse categories on the left hand side of the window to select what you need. <br> [[File:Self_Service_Categories.png|300px]] <br clear="all"><br />
<br />
=== App/Software Installs ===<br />
* Select the Apps category and check out all of the Apps available to you. <br />
* Once you find what you want to install click on the [[File:Self_Service_Install.png|150px]] button to view the description. Once you view the description you will be able to install the by clicking [[File:Self_Service_Install2.png]] again. <br />
* Once an install is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
<br />
=== Printer Installs ===<br />
Printer installs are super easy with Self Service. With the click of a button you can install any RCS printer and start printing.<br />
'''REQUIRED:''' In order to install printers, you MUST first install the drivers.<br />
* Select either Printers-Hill or Printers-River <br />
* If you haven't already, Install the printer drivers<br />
* Select a printer or copier you want to add by clicking [[File:Self_Service_Add_Printer.png]]<br />
* You will be prompted for your RCS Username and Passphrase (only if you don't have your printing keychain already configured)<br />
* Just like an App install, when adding printer is complete you will get a "Management Notification" like this [[File:Self_Service_Notification.png]]<br />
* Send a print job<br />
<br />
=== Update Printer Keychain Passphrase ===<br />
<onlyinclude><br />
If you're enrolled in you can update your Keychain Passphrase through the Self Service app.<br />
# Open the Self Service app and log in with your RCS credentials<br />
# Select the "Keychain" Category on the right<br />
# Click the "Update RCS Keychain Passphrase" policy<br />
# Follow the prompts for Username, Passphrase, and laptop password<br />
# Your printing keychain passphrase is now updated<br />
</onlyinclude><br />
<br />
== Self Service Bookmarks==<br />
Within Self Service you will see Bookmarks on the left where you will find links to helpful information such as this article and out ticket system.<br />
<br />
[[File:Self_Service_Sidebar.png|800px]]<br />
<br />
==Notifications==<br />
As a technology department, we constantly take precautions to protect our wireless network, school-owned devices, and most importantly YOU against any potential security risks.<br />
<br />
Included with our Self Service application (a program used for installing printers and applications on Mac laptops), are additional features to help answer and address the following security issues on your laptop:<br />
<br />
*Is Sophos anti-virus installed? (it should be)<br />
*Is FileVault enabled? (it should be -- particularly for admin employees)<br />
*Is automatic login without a passphrase enabled? (it shouldn’t be)<br />
*Are any Adware / Malware apps present? (these include MacKeeper, CleanMyMac, Mac Cleaner, and MacBooster; they DEFINITELY shouldn’t be!)<br />
<br />
If Self Service finds any of the above issues, you will now receive a notification at the top right of your screen (via your Mac’s Notification Center). You might have already noticed our notifications for these other issues:<br />
<br />
*Find My Mac isn’t enabled<br />
*Computer hasn’t been restarted in over 14 days<br />
*Operating system is 2+ years old <br />
<br />
We hope this will increase your awareness of these risk factors and help you resolve them – and of course we’ll help you resolve any issues you learn about but are not sure how to address. If you receive any of these notifications you can click "More Info" to see our recommended resolution. To see a list of our recommendations you can also [[Resolve_Self_Service_Notifications|click here.]]<br />
<br />
Self Service is a required installation for employees who use Riverdale-owned laptops. It is NOT required for employees or students who bring personally-owned laptops to school. This software does require elevated privileges (meaning admin-level access) to your computer in order to gather the information above. However, as it does provide access to our printers and software, and can be useful for some general maintenance tasks, we suggest it to everyone who uses a Mac laptop at Riverdale. <br />
<br />
As always, if you have additional questions or need assistance, contact the Tech Department by dialing x50, submit a tech request, or visit our Help Desk.<br />
<br />
= Enjoy =<br />
Enjoy how easy it is to install new Software and Printers!</div>Jmartinez-admin